Nordstrom Rack Reviews

NordstromRack is nothing like the Haute Look app that it will be replacing. Items are not organized by “events” so you better know exactly what you’re looking for. There are not appropriate filters. I tried to shop a NIKE sale but was forced to scroll through hundreds of men’s items because I could not filter by gender. I gave up and closed it. Similarly I can not filter by sleeve length for tops or dresses so again I have to scroll and scroll and scroll. Again, I just closed NordstromRack . Who wants to scroll through so many items that I’m not interested in buying? Size charts are incredibly inaccurate. Instead of including the manufacture’s size chart, all the clothes are linked to a generic size chart created by Nordstrom. And please stop listing items as “true to size” when everyone knows something runs big or small. Afterall, all the reviews for an item say that it runs small. So, because I can not filter by gender, characteristics, because I have to leave NordstromRack to go to the manufacturer’s website to get an accurate sizing chart, because descriptions of items are inaccurate, and because I can not shop by “events”, it’s going to be too difficult and too slow to shop with NordstromRack. I will probably stop shopping these flash sales and discounts all together. BTW.. the other criticisms that individuals have described are also correct. It’s a shame. I used to look forward to opening the Haute Look app everyday. But not anymore.

…was adding the option “save your search criteria”. Sure, before the most recent major app overhaul, you had many, many search options and check boxes to consider. But once dialed in, the search results would give me what I was looking for. The only thing missing was the option to save my criteria somewhere. What happened instead? The latest app update took away most of these options, widening the search and bombarding me with results that fall in the general realm of what I’m looking for, forcing me to - manually - comb through possibly 10 times as many results as I needed or wanted to see, defeating the purpose of offering search criteria. When I’m looking for jeans size 27 and bras size 32C, do you think I’m interested in seeing pants sizes XS, S, 26, 27, 28 and anything remotely related to a bra ranging from 30A to 34DD and anything unfitted in XS and S? Needless to say that I haven’t placed one order since NordstromRack update and do not plan on ordering again - after having enjoyed and used NordstromRack for years. Nordstrom Rack: please notify me if you ever release a user friendly app update that doesn’t make me feel like digging through a flea market pile of “stuff”.

I honestly love Nordstrom rack as a whole but NordstromRack is constantly screwed up. Half the time it won’t let me add favorites to my wishlist. Anytime NordstromRack updates my wishlist is completely emptied without personally doing so and my most recent purchases are no longer within the database. Excuse me, but I would like to track my purchases since only some of the items arrived from my most recent purchase (1-2 weeks ago) and I apparently no longer have proof of purchase for the other items… Nordstrom rack is great and I love the ability to purchase Nordstrom items for a discounted price but NordstromRack and online purchasing is so glitchy. The last time I used NordstromRack I was so excited that I was able to add items to my wishlist again. Yet after the most recent update, I apparently have zero items in my wishlist (which shouldn’t be the case since I added items not to long ago) and the last items I purchased are not recorded in my purchases. Please fix the issue.

Used to be pretty good app/online retailer, but that seems to have changed recently. I’ve made 3 orders in the last 3 months. Each one of those orders has failed to have the primary item. Confusing? Yeah, they sell it to me and two weeks later I’ve gotten an email saying that an item in my order is out of stock. In all cases, it’s been the primary item on the order, so they don’t mind sending you junk, but the good stuff that gets you to order won’t be shipping. Also, no email to customer service. I’ll be deleting NordstromRack

I received a generic response like all of the negative reviews saying they were there for me (at their customer service number) and to call with concerns. Thing is, I called to complain already and was told my complaint would be sent to a manager. A month later, no response…so I’ve reduced my grade from 2 stars to 1 for attempting to make it look like they care about concerns. Worse than just a janky app - deliberately deceptive PR disguised as customer service

Be warned! It’s nice they integrated Apple Pay but there was no confirmation for shipping address and order details after you press Apple Pay. You may think it will just enter the payment information - WRONG. It will proceed with the order and use the default address from Apple Pay. Oh do you now want to change the address? Well you have two options: you can spend 30 min on hold with customer care just for them to tell you there is nothing they can do and the items will be processed by the fulfillment centers and sent to the address that isn’t your correct address.... or you can spend 30 min on hold with customer care to be told to wait and call back and be on hold for 30 min again once you have a tracking number to return the order! But wait, your 3 items will be sent by 3 different distribution centers so get ready to repeat 3 times!! GREAT. Think about all the time wasted from the customer care team and the fulfillment center team just to work on an order that will be cancelled. I will be deleting NordstromRack - thank you.

Unable to use my Nordstrom Rack gift card on NordstromRack and I tried the regular website. Called and they said gift cards beginning with 8024 are defective and they’ll need to issue me a new one. BUT that would take 24 hours. On top of that they told me since my items were going to expire to contact the gift card department and they could place my order online. So I call and they’re unable to place the order because I have a mix of Hautelook and Nordstrom Rack items in my cart. They transfer me back to the website help desk and ironic enough I spoke to the same person I originally spoke to. Keeping track this is the third phone call.

She tells me the same thing that it’ll take 24-hours to get help with my gift card. Out of desperation I chat to someone on the website chat and they tell me it’s because I need to add a debit card to my account, even though I have a Nordstrom card on my account. So I add my debit card and guess what....the freaking gift card still doesn’t work!!! I gave up and just paid even though I have $200 DEFECTIVE gift card that’s just sitting here.....ridiculous. So annoyed!!!!

Nordstrom rack changed the return policy without informing anyone Ive always bought things from the rack and return a bunch of stuff from different orders in one box and shipping label, We now have to pack in separate boxes and pay separate shipping labels which price has now increased. Thats unfortunate, this new change makes online shopping so much harder, for every item you try on and return you have to pay 10$, that’s very unreasonable for frequent online shoppers cause we sometimes have to order different sizes of same item. We cant leave items very long in the bag cause they are not on hold and they can be sold out as youre checking out. So the only realistic way is to put several orders and now you have to pay 10$ for each item to return. I will be deleting NordstromRack and will look at other options of online shopping which offer free returns and luxury items at much discounted prices than the rack, like the outnet.

I have never been so frustrated from an order online as I was with Nordstrom Rack. I ordered 4 pairs of sunglasses (2 pairs per order) as gifts. First of all, all 4 pairs came on 4 different delivery dates despite being 2 overall orders. Secondly, the first delivery from each order came in proper packaging, while the second pairs from each order were the complete opposite with extreme minimal efforts. I contacted customer service via chat and the girl (Vanessa L) provided me with the direct contact number for Nordstrom Rack’s customer service. Having call them, the representative (Miguel S) provided me with NO SOLUTION at all. All I was requesting were for the proper boxes for the 2 pairs that were not delivered with full satisfaction. Rather making it more inconvenient for me by repetitively stating I return all items via mail or store and they will provide the refund. Misunderstanding my actual frustration. I then requested to speak with a Supervisor & after keeping me on hold for 25 minutes I was advised again with the same response. Mind you, I was not even transferred to any Supervisor. I will never shop from here again. They need proper training on how to provide legendary customer service & own up to their faults. I am very disappointed.

Recently purchased items and the only option Was delivery. Nordstrom Rack uses FedEx, and I’ve ordered before and hate the shipping process. It takes toooooo long, never arrives the date Nordstrom Rack says it will be there. This time, I was supposed to receive my items Friday. I got a text from FedEx saying there was a delay and it would be here Sunday. Got another text saying new ship date was Sat. On Sat, I got a text saying it was delayed until later that day, and finally another text saying the new time was 11-3. My spouse was home, and when I got the text it was delivered, called my husband to get it. He said there was nothing there. I had to wait 24 hours before Nordstrom Rack would even address it. FedEx said it opened a case and they’d ask the driver to retrace his steps, and let me know. It’s been 2 days and nothing. The Rack refunded my money, but what is soooo upsetting is that those items I got there was only 1 left of. I really wanted my items. If ship to store was even an option I clearly would have chosen that, especially now during the holidays. Everytime I see FedEx as a shipper, I click out of the store. At least with UPS, you can see them on live view to see where about they are so you’re not spending all day waiting.

I have been a cardholder with Nordstrom for more than 10 years. I don’t know if it’s the trying times we are all going through, but in the past few months their customer service has really gone down. On two different occasions when I contacted customer relations one was downright rude to me and another kept repeating the same sentence as if reading it from a paper the whole time. In my opinion, Nordstrom was one of the stores that in the past took a lot of pride in their customer relationships, but it’s not like that anymore. I assume for the really big spenders they are still great, but a regular cardholder that makes fewer purchases a year feels really underappreciated. I am willing to still give them a chance because their actual store employees are always great and amazing with people, but I am also willing to walk away if I am made to feel less than one more time.

I was not home and couldn’t stay home all day for my package and left the door tag with instructions to leave with my neighbor. I received an email saying package was at a ups drop off location and I rushed there before work only to find out it wasn’t there and the store owner said he received an email stating it has been shipped to another ups location for pickup. I had to break the speed barrier to get to work that day and that was not the way I wanted to start my day. I contacted customer service and was on hold for about 28 min while they tracked my package and still had no results and had to get into work. I called customer service back and was given the address of the location of my package after again being placed on hold for 14 minutes, of my fifteen minute break. I will say the return was easy breezy but the beginning really put a BAD taste in my mouth. I should be given reward points “just because “ on this one.

Nordstrom Rack and Nordstrom Just decided to merge accounts which is neat but in terms of UI design the Nordstrom Rack app (the OLD VERSION before the merge) was so much easier to use and and find deals! Things I am particularly upset about is that the Nordstrom Rack app looks like the Nordstrom app now which means 1) sales and events cannot be searched for in the search bar 2) the sort button is on the left side of the screen (I got so so so so used to it being on the right side of the screen and it was easy to use with the right hand) 3) the sort menu uses different language than was previously used in the Nordstrom Rack app before and to be honest, ‘Best Value’ was such a better selling point than ‘Percent Off’ All in all, I truly was a habitual user of the Nordstrom Rack app before mainly because of the sales notifications and being able to search for a multitude of sales in the search bar but most importantly because of the ‘Best Value’ sorting feature. Maybe this UI redesign will force me to kick my bargain hunting/shopping habit for good.

I used to really enjoy NordstromRack. I used to find nice things consistently but this changed in the last year and a half. The selection isn’t nearly as good as it used to be and neither are the sales. You used to be able to put and hold items in your cart for 15 minutes,now this has changed and you can put them in your cart but unless you pay for them instantly,they can be taken and purchased by someone else. If they offered free shipping,this wouldn’t be a problem BUT since you have to spend a set amount to get free
shipping,I order multiple things to reach the limit BUT before I can do this,on multiple occasions one or more if the items has been taken. Multiple items show up as available until you try to add it and it comes up as sold out. NordstromRack should be updated to eliminate and remove the item when it’s all sold out to stop wasting the customers time trying to add it. Over the last year several orders have been changed showing items I paid for as no longer available. I used to love shopping NordstromRack and looked forward to the daily treasure hunt,now it’s just disappointing, lackluster,with occasional good buys, overall DISAPPOINTED

I will echo what others have said regarding ways NordstromRack and shopping with NR could improve so that maybe change can happen? These things need attention:
1. How quickly items “expire” in your cart. Today, I was shopping, had several items in my cart, had to keep re-adding them while I browsed. Then, at checkout, I didn’t realize one item had expired. Only later did I happen to look at the order and saw one item wasn’t on there. Had to go back and order. How much money does NR lose because of this? Surely this happens to other people and they don’t bother to go back and re-order. And why does this expiration “feature” even exist?! I can’t think of another retailer’s site that has this. If you say that it serves to keep inventory accurate, I call bull on that, see my #3 below.
2. SLOW shipping. Come on—it’s 2020. This slow service isn’t sustainable, people have come to expect more—better, faster. And this isn’t a Covid-19 slowdown, which is understandable—I’ve been ordering from NR for 2 or 3 years now. I pay for shipping on an order that takes weeks (plural) to receive. This is an anomaly in online shopping—and not a good one.
3. Items that aren’t in stock still showing up as viable items to order. For days. Update your website/app to fix this.

I am obsessed with beauty products and that’s how I first found NordstromRack, but now I use it for EVERYTHING!! I have even found cashmere for a quarter of the price that it would be on other sites! I have bought cell phone accessories shoes socks bras underwear sweaters T-shirts items for my home and a whole heck of a lot of beauty products from this site!!! I’m not gonna sit here and tell you everything fit me perfect because ordering anything online from any site can be difficult but 95% of the time it’s exactly what I ordered! It takes a little longer to get to you but if you’re saving hundreds of dollars you can wait a few extra days especially when you’re buying products like a Mac too faced urban decay Becca and I could go on and on and on!! I have never had to return one item to the them! They have Nike under armor and so so so so much more!!! Give NordstromRack/side a chance and you cannot go wrong!

I’ve been buying from Nordstrom rack for several years and I haven’t found better deals on high quality clothes anywhere else. Their response to delivery is outstanding and if there is a reason for delays they are extremely quick to keep me informed. If I need to make a return, they are outstanding in their Customer Service to assist. I have recommended Nordstrom rack to my family, friends and Associates; they have continually been amazed with the prices as well as their Customer Service...no one has yet to be dissatisfied, but many are disappointed that they hadn’t began purchasing from Nordstrom rack prior to my recommendation. Kudos to Nordstrom rack, it’s the first place I go to purchase online!

I have been using NordstromRack since the beginning. I would put items in my cart, only to find at checkout they had been timed out and if I was not quick I would lose items after all that work of scrolling through pages of items. I used NordstromRack tonight to make a dress purchase. I was on for a couple of hours and what I put in my cart, stayed in my cart, no time limit I had to try and keep up with. Thank you, I will definitely use NordstromRack more often now I know you can spend time and not feel pressured to go back and forth to your cart. This was a really big deal for myself, so hats off to whomever took that clock off. I feel as if I am shopping at the original, Nordstrom, again which is a class A Retail Store.

Ongoing issue with items being canceled for low stock! If I am able to purchase, it should be in stock. Purchased three bras and all three were canceled. Not one or two canceled. ALL THREE! Then there is the issue of the 15 minutes after which item is removed from your cart. I don’t know about anyone else but 15 minutes is not enough time for me to shop. If I am adding items to my cart, the items should not be removed. After 15-30 mins of NO ACTIVITY, then yes, I would understand if the item is removed. Another issue I’m experiencing is that I am adding items and then go to the cart and it is totally empty. Try to add an item and get the success, item has been added but nothing is in cart. Called customer service and was told to wait two hours, tech is aware and working on it. Still waiting 48 hours later. App needs a lot of work.

I don’t write reviews, ever, but the frustration I’ve had with NordstromRack has forced me to. As someone that works as a product manager at a software company, I understand what it means to have bugs in applications and the process of dealing with priorities. I’ve been using NordstromRack for awhile now, and the bugs within the Favorite feature make it unusable. This is a primary tab in your app. It should work. And your users have continually complained about this in reviews and it still has not been resolved. Nordstrom is a large corporation, and to have an app with so many bugs and issues unresolved for this long just shouldn’t be. Fix your tech debt.

The Nordstrom Rack app and website crashes a lot. I placed an order last night and I kept getting an error prompt when I tried to check out and place my order. I attempted to place my order several times and continued to receive the error prompt and my cart would empty. I woke up this morning to two order email confirmations meaning my order was actually placed twice without my knowledge. I called customer care to cancel one of the orders but they weren’t able to as it was outside of their apparent 2 hour cancellation window. Now I have to wait to receive both orders (which are duplicates), call customer care again to receive a “courtesy return shipping label” and then ship the entire order back. Highly inconvenient for an error with their app. Don’t think I will continue to use it as I just keep running into crashes and issues that end up creating more work for me. Extremely disappointing.

I had around $85 of stuff in my cart & tried to check out. NordstromRack was incredibly slow, so each stage of the check out took around 5 min to load. Then, when I finally was able to put in my payment info, they were unable to process it. Another annoying thing about NordstromRack is that it doesn’t save your address, so if they are unable to process your payment you have to start all over again and enter all of the information again. I probably entered in my address AT LEAST a dozen times, maybe more. By the time I was finally able to check out, 2 of the items had sold out. I decided not to buy the rest because of how long it would have taken. I probably will never use NordstromRack again, and it left such a bad taste in my mouth I don’t see myself going to Nordstrom Rack anytime soon.

It is very frustrating that many orders come with the wrong color when it comes to cosmetics. It’s also frustrating when every employee for the company tells me a different story. There is no consistency. When I call sometimes I get someone very helpful and they completely take care of my problem but most of the time I receive someone who has been condescending and can’t do anything because it’s not their problem. Shopping is supposed to be a fun experience. We are spending much money and to be treated this way is not worth it. I am stuck with many items that I can’t use. I understand that companies might be understaffed or over whelmed but the customer should be right especially when they see that we have spent a good amount of money to their business.

I'm still waiting for a refund from a purchase I made a month and a half ago. They claimed that after an attempted delivery, they dropped it off at a pick up point - in the next town over. Seriously? No note on the door stating they missed me (which is what has always been done) and no sign they ever attempted to deliver it. The first part of the package (the most expensive part) was simply left on my doorstep. I was home and there was no knock or doorbell rung. So why not leave it there again?
This time I ordered three pairs of shoes. Two identical pairs and only one of them came with the other pair. My account shows "return requested" - I requested no such thing. Also it was once again delayed. Let's see how long it takes to get both refunds. NordstromRack itself may not be to blame-the likelihood that you'll actually receive what you order on time - isn't great. Unreliable - 1 star

The Rack is ok if you never have to make a return. Today I tried to call their 800 customer service for a mailing label. Twice I got a message saying I was calling outside of my calling area (what does that even mean?). I also tried to print the mailing label associated with the article I had ordered. After repeated efforts, it would only print the entire page, never the label, although I was careful to tap Print Label. I sincerely hope someone from their Customer Service office reads this, because their service is really poor. I am going to delete NordstromRack so I am not tempted to ever order from them again. Guess I will call Nordstrom and ask for a mailing label and let them deal with it. So annoying. My one star rating was too high. The Rack should have a negative Customer Service rating system.

I’ve spent a lot of money here and I’m really disappointed and frustrated. My last three orders have had serious issues. Five out of seven items in one of them just didn’t arrive, one pair of pants I needed for work was not as pictured (a different BRAND of pants, even I thought I was getting work pants, I received cropped cargo pants with an odd asymmetrical zipper) app said there was stock on a pair of boots when there was not. I just looked at my order and the cancellation is now pending. You shouldn’t be able to purchase items that don’t exist, and now I still have that pending charge on my debit card. Have yet to see my refund. It doesn’t seem to matter if you spend extra on shipping at all.

Customer service was nice and did what they could, the problem seems to be much deeper. I was a very loyal customer and I regret recommending Nordstrom rack to others.

I kept trying to online shop from my phone on their website and every time I selected an item to view and went back I would have to start at the top of the page extremely frustrating. I finally downloaded NordstromRack and it solved this major aggravating problem. Just wish NordstromRack had more filters on items. For instances, when you are looking for a specific ring size, that not an option you have to look by color or brand, etc.. I guess you can’t have it all.

Nordstrom Rack has classic never-go-out-of-style
merchandise, and fun loving items of the moment as well!!! The site is convenient and easy to use, but the real finds and treasures are the people that work in the store itself. I shop at Nordstrom Rack in South Portland, Maine and the staff there is like family. They really are an amazing group of individuals. They are friendly, but professional, helpful, but not pushy, interesting, funny and so caring. I can’t say enough about them and how they have changed the landscape of retail shopping!! Go there if you get a chance, you won’t be at all disappointed. 👍🏻👍🏻

More time is needed to reserve an item when trying to meet the free shipping minimum. Also, most people I talk to add items to meet the minimum with the full intention of returning them. Free shipping with no minimum or free two day shipping should be given to Nordstrom card holders. Rack is notoriously slow in shipping...I often buy off Zappos or other free one-day or two- day shipping websites bc they will price match. The slow shipping often prevents me from buying items from Rack online. It isn’t the speed of Nordstrom. Now with the Rack membership I don’t see many benefits to holding a Nordstrom card since everyone gets them.

The one thing that all Nordstrom Rack stores have in common is that as soon as those doors open, people swarm in, just to be the first to get the good deals! I never have been one to shop in stores that are at discount prices, because I have a big thing with authenticity and people with knowledge of what I am buying. NordstromRack takes a lot of the stress out of going shopping, especially somewhere where you never know what you’re going to get. Highly recommended if you’re a bargain shopper, that’s for sure, and it turned me into a believer!

I had an issue with placing an order. It was with Nordstrom Rack and their customer service closed earlier. It was midnight! Nordstrom Card Services doesn’t have access to orders, but can see the purchases. They walked me through it so I could place my order. It seems their computers were being updated and running slow. I had looked at my emails and found that the clearance items were an additional 25% off so it was important to order timely because of limited inventory and sizes. Thanks Nordstrom Card Services- You’re awesome!!

I’ve been using NordstromRack regularly for about 2 months and I’ve never had a problem. I’ve always been able to find exactly what I’ve been looking for and the price reductions are great. I only had to return 1 item so far and I just dropped it off at my local Nordstrom Rack store and the experience was effortless! I’ve been reading some of the negative reviews and am very surprised as I’ve never experienced a problem with NordstromRack at all. In fact, I use it all the time and probably have a bit of an addiction!

I have no problems loading NordstromRack /site. My only complaint might be when I look at an item and return to shop, the page starts with the very first item, instead of the item you were looking at farther down.

Other than that, I have made some great purchases on designer items at a fraction of the true retail cost. The quality is at the top. I’ve also found higher end items that are hard to find anywhere else. An example would be in perfume.

I purchased a couple of pairs of shoes and a set of rings. One of the shoes was the wrong size and so were the rings. Sent them back and got a "refund" on the shoes in the amount of $18 on $70 shoes. Also had to pay shipping. The rings were never refunded and I had ordered a second set on their guarantee of refund. The second order was also wrong, and I paid AGAIN for a third set, which was correct. Finally. At this point however I am out for 2 wrong sets of rings and the shoes. They say they never got the returns, which is wrong according to tracking and according to their own reps at the time. I do not recommend using them, Nordstrom's is not the legend they used to be.

Very worried everytime I try to order on this website it will except my card info but it never complete d check out

their customer service is horrible I bought a pair of Adidas short on 1/28 they can find them but won't give me a refund

This app has me locked a loop for shipping. I want to ship my order to the store for pickup but I done have any options but to change the physical ship to address. It won’t jet me choose store pickup?? Super frustrating and no time to call customer service!! Please fix this annoying glitch!!

I was bullied, embarrassed and harassed because my mask didn’t fit the way they liked. My health is compromised wearing a mask snugly but this didnt matter, they proceeded to humiliate me in spite of my medical condition. Ironically, they didn’t yell at other customers who were not social distancing in line or while they shopped. They didn’t clean their carts or at check out where the card machines were contaminated with ea sale. Heck, they didn’t even have a bottle of hand sanitizer available. The bottle was empty. I’ve seen their own employees wear their masks the same way as I did in the past so they are hypocrites and most likely racist since they singled me out. They Chased me out of the store and yet the district manager said I’m sorry in a very insincere way. What’s worse, that bait and switch scam online provides more insight into this disgusting store. I hope they are investigated for using their customers money for 30 days before they issue a credit to your card. This store use to be amazing but not any more.