Urban Outfitters Reviews

by DBGs LLC

I have been using UrbanOutfitters for a while but could never be able to buy anything from this place. Until I was given a five dollar reward toward anything in the store. I bout some hand soap because it was the only thing within reason with the coupon that seem worth it. They have this mini uno card set that looks cool but it’s like six bucks or so plus another six bucks or so for shipping and now your looking at 12 or so before tax for this deck of card that’s mini and looks like it could be bought at the dollar store. They have shirts that would normally be five bucks in a normal store going for about fifty bucks give or take.
Plus the shipping and tax added in to that. Shopping at this place is pointless because of the extremely high premium prices. If you go in here with twenty bucks you might not walk out with anything worth it.
You could get a iPhone case that can be found in many other store clearance bins for a buck. But at urban outfitters it’s almost twenty bucks it’s just a normal back side case with a sticker. What makes this twenty bucks ? Why are your prices so dang high ? I would love to shop here but your over paying by 500% the only thing I can do is wait for something to be reasonable. It’s over priced goods.
It’s like a five year old with his own website over pricing everything.

by Thisismethisisreal

BOYCOTT LASERSHIP SHIPPING

Now since Urban Outfitters uses Lasership. Which has nearly 95% 1 stars on every review site and even the BBB. I will never do business with them again. I’ve Never recieved my package and Urban Outfitters as well as Lasership have been horrible as far as customer service (on both ends) urgency to help me get my money for a package of nearly half a thousand dollars that have gotten lost or stolen. I am very displeased at the customer service because not only do you have to go through a lot to prove you didnt recieve your package and try to claim a refund you’re also required to Wait nearly 3 to 4 weeks might even be a month for some based on a request for a refund for poor decisions they’ve made... I Litterally waited on my porch while doing homework (Because im a college student) for the shipping carrier they use to save money “LASERSHIP” to lie and say my package was delivered when no attempt was made. Horrible. I wont be coming back because Urban Outfitters didnt do there research & if they did. There was no care put behind a big decision for there consumers as well as the moral principle of there business as a whole.

I would seriously hold off on Urban Outfitters until they get it together.

by Yoloswagmaster80000128

Urban Outfitters has really gone downhill. About two months ago they advertised “Spend $150+ and get free TWO-DAY shipping” I purchased about $200 worth of items and didn’t get them until a week later. Flash forward to this month, I placed an order for a medium-sized shirt, and they sent me size 4 pants. Upon speaking to a representative, she refunded me and told me she would replace the shirt. Something seemed off, but I said okay. That’s great customer service. My item never got to me, and after calling to check up, she never placed the order. I’m not complaining about not getting a free shirt, but if you keep making mistakes, then please make up for it. Back in the day when something like this happened, they would send me an offer with 20% off, etc. The other thing that constantly happens, is that I’ll buy something and then they’ll email me a few days later saying that they cancelled it because it was out of stock. Of course they’ll refund me, but it’s just a bit ridiculous. Please get it together.

by Thisisliterallyawful

I have never written a review in my LIFE but i have been way more than patient and i am officially frustrated. I ordered 3 shirts and spent over $100 on them. Waited a month and only received ONE out of the three items i ordered (all on the same order btw) after not hearing anything back after sending 2 emails or even getting an updated delivery time, i finally get an email saying my other 2 shirts were shipped back to Urban Outfitters. When i asked why that happened, they stated my address was incorrect... why did i receive one of the shirts then if my “address was incorrect”? I sent TWO emails and heard nothing back about getting my refund. Once i sent a third email saying i am going to contact the Better Business Bureau, I finally got a response stating i will get a refund, only to find out they only issued a refund for ONE of the shirts and it was the one shirt that was over $20 cheaper!!!! I have now sent out ANOTHER email and am waiting on a response. HORRIBLE services, HORRIBLE prices, and even WORSE customer service. I WILL be contacting the Better Business Bureau within the next 2 days if I do not hear anything back about a FULL refund.

by Appugf2257

Online is better first of all and second the rewards program is a complete scan the person who made it should be fired I joined the program and automatically I should have gotten 50 points instead I got 0 it didn’t even count those 50 points in then I downloaded the UO app I was supposed to get 20 points for doing that instead I got 10 points then I enabled notifications which is 15 points I should have 85 points according to the list of things to get points instead I have 35 points are you kidding me right now get your system together and I recommend for no one to download UrbanOutfitters or join the rewards program because it is a complete scan you will regret it it’s a pathetic effort on top of all of that this store is way over priced a single t shirt just regular fabric cost 40 dollars that is not a reasonable price at all this is one of the worst stores and it is way over rated it’s pathetic that this store is still in business not everyone can afford buying these clothes way to over priced

by ShirReeneBean

UrbanOutfitters crashes all the time. When you try to pull up reviews it tells you that you need internet/WiFi even though you’re connected; as though they just don’t want you to look at them. The colors in the pictures literally -do not- match what’s being ordered. I’ve ordered some things from UO last year and thinking it was a fluke with the way they looked I purchased some more. If and when the reviews get up and running again, pay attention to them. The negative ones - they’re not lying about the quality issues for the most part. The saturation is turned up so that the clothes, duvets, blankets, and sheets look way more vibrant than they are, I promise you. Thankfully I haven’t had to deal with the customer service yet and I pray I never will. Not sure what happened between my VERY first order in 2015 and my first order of 2019 but quality has gone completely downhill. Get it together with UrbanOutfitters . And if the devs could somehow tell UO that they need to get the store’s quality together too, that would be appreciated as well.

Update: reviews are still broken 2 years later (2021)

by Cherokeebat1988

After making a large purchase on UrbanOutfitters I saw that even though I had updated my address on the website to my new home address- UrbanOutfitters still has it as my old one. I immediately contacted CS through email to have my address updated- they updated it and assured me that my purchase would ship to my new address. The first part of my shipment was instead returned to sender. CS told me I would have to reorder the first part of my purchase and repay for shipping (even though I was suppose to have free shipping AND 20% off my order CS told me I could only have one or the other). I asked if I could just go to the UPS shipment center and pick it up- I was told no. CS also couldn’t guarantee that my other purchases would go to my new address so now I need to try and intercept my packages from my old address. This is beyond ridiculous and mind boggling that instead of contacting UPS- something that ANYONE can do- this company is apparently incapable of doing that and I can’t even do it has to be done on their end. I’m about to cancel the whole order and take my money elsewhere.

by This Is Outrages

I ordered for things from the urban outfitter app. I was so excited to get all of them! I put everything that I wanted in my shopping cart put my billing address and information. I triple checked everything just to make sure it would go through and it did! Here’s the bad part only one thing came and it took about a week. The other three things took a month or I think it might have been two months. I called the people at urban outfitters and even tried to get their attention on Twitter they said that I had made a mistake in the billing address but I double checked and I hadn’t made a mistake at all. My transaction information said that everything shipped separately and were charged at separate times which didn’t make any sense. I bought it all at once. I discovered that they charged everything separate and messed up the billing address it was their fault and I didn’t even get help. I want to the urban outfitter store and this lovely employee health to be out and I got my stuff discounted and it shipped within a week. Aside from that UrbanOutfitters is really sketchy

by Alexbrielle

I do not like how they don’t charge your card until your item ships. I ordered a pair of shoes back in November while they were on backorder. They tried to ship them to me a few weeks ago and my debit card declined it, so I called customer services and had the card changed. Well, the second card I put on there was lost, so I cancelled that card and my order declined again two days ago. I attempted to do the same thing as the first time and the lady on the phone was a complete b*tch. She wanted some kind of credit card information from me and I was like “no? Can I just change the card on file again please?” She said that they don’t do that. (Even though someone had done it for me before.) She gave me the option to give my credit card info or cancel the order. I went ahead and cancelled and ordered the shoes off Nike. The way they carry out orders and charging your card is unnecessary. The customer service lady was completely awful. I’ll think twice before I ever order online from Urban again.

by Liskejswoosh

I love UO and the desktop website crashes like no other so I prefer the mobile app. However, there are a few things that could be adjusted to make the experience better for consumers. They need to figure out a way to remove sold out items from view. It’s quite annoying to see an item you like that’s listed, but no way to know if it’s sold out until you tap on it. Why not just exclude it from viewing altogether? Another issue I have is not being able to select different color options without seeing the entire item page. I just want to see a quickview of the color options. Also, those color options should be condensed into a single item, and not shown as the same item multiple times on the viewing page. Overall, though, I enjoy UrbanOutfitters .

by Langevibe

UrbanOutfitters makes it super easy to shop all your Urban needs however one thing that I continuously find myself disappointed about is the giveaways. I’ve literally been entering into those giveaways almost every day for the past year and I have yettt to win. There are usually 5-10 different giveaways that happen every day, which is great because it makes you believe you have more chances of winning but no. It honestly makes me wonder if the giveaways are even real, why give your members, and loyal customers a false hope.

A few months ago I suggested they posted who the winners were for the giveaway so it didn’t seem like it was all for nothing. I think I saw it once or twice and then they never did it again. Or even on their Instagram if they add to their stories who the winners are, that would make it feel more real.

This isn’t a huge deal but it is upsetting given I’ve been a UO app member for years and have yet to see any results from these giveaways.. stop giving us false hope.

by Egkim904

Everything is pretty straight forward and managing your account is simple and easy. Only complaint is the recommended items are pretty inaccurate, but I get that it can be pretty hard to guess someone’s style based on their searches. I think something that might improve the algorithm would be including the option to mark an item as “not interested” because it would narrow down and probably make the recommended items list more accurate. It would be cool if we could favorite brands as well so that we get notifications tailored to that brand and have it advertised more directly to us in the UO app. But yeah, overall I like the point system and your guys’ sales are fantastic and a great marketing ploy considering how much I place orders haha. I’ve had no issues making my payments through Apple Pay so I’d say this is a really optimal app. Nice job.

by Mhods809

The customer service is non reachable if they even have a real customer service. I bought a quilt and it said it would take a month, I waited 3 months and I requested a cancelation through their customer service which would even give me a response. Now I put in an order yesterday while there was a big sale and I had reward coupons to use. After placing my order no problem, and checked my confirmation email, I received an email a day later with a cancellation email which I did not request. Now I refuse to buy my items without discount and rewards that are now vanished because it would’ve been an extra $50 I could’ve saved on things I don’t even need to be buying. I would complain to customer service but like I said there isn’t one. Save your money and time, shop somewhere that appreciate their customers and grants service as marketed.

by Bryanna1095

Urban Outfitters is a great store, no doubt about it, but UrbanOutfitters can be a little sketch. First of all customer service is basically not available through UrbanOutfitters . If you have an issue basically the only way to fix it will be to go to a store, which can be a problem for those of us who live 4 hours from the closest one. For UrbanOutfitters to be effective it really need a way for us to get in touch with urban through UrbanOutfitters , because trying to figure everything out yourself really ain’t it. Also most of there stuff is great, but before buying furniture (especially things like mirrors and jewelry trays) CHECK THE DESCRIPTION. Most of the items look a lot different in the pictures that they really are. This means size, color, and even what is included. I recently saw an item that, according to the reviews, didn't come with a wire. Why, I don't know, but I am not an electrician and I bet most people who shop at Urban are either. Urban really is a great store, but UrbanOutfitters lacks important features that would make it so much better.

by •EmmaLuvsYou•

It’s not secret UO is expensive, and i was trying to find a way to save money by shopping here because it has everything i love and all my favorite styles! I couldn’t just give it up, so i got UrbanOutfitters to see how much money i could save on my shopping expeditions there. Right off the bat, you can get $5 free to spend, 10% off your next buy, you can enter giveaways, it’ll even find the closest store to you and tell you if it has any special assets like “Vinyl”. Another cool feature is under the discover section, you can look at photos taken by customers and press a button to see what outfit they’re wearing, and if u like it, u can buy it or add it to a wishlist :) If u love UO and are looking to save some money, UrbanOutfitters is great!

by Veggiee

I think overall UrbanOutfitters is extremely well built. Works great. Hardly ever glitchy. I saw they recently added being able to review products from UrbanOutfitters which is great but gee it took a while. Now urban can get pretty pricey so the rewards points is a really nice touch I just wish we were able to combine our $5 rewards or have point levels in which you can earn more. I shop here almost every 2 weeks and check UrbanOutfitters regularly maybe 2-3 time a week I know I’ll always find something I NEED and extra rewards would definitely enable me to buy more. Also, what’s up with the giveaways? I’ve never won and there were times I was entering DAILY every frickin giveaway. Now I hardly do but I always hold hope. That’s as long as it’s not actually a scam.

by Erika Canieso

UrbanOutfitters is great— it’s easily accessible and personally, all the perks that comes with it are amazing. I’m a sucker for clean and contrasting layouts (graphic designer in me) and this is IT. Love love love it! One thing I would add though is maybe a social forum where customers and maybe customer representatives can chat via app. Talk about styles, ask for opinions—basically, making it more sociable for people who struggles finding their niché or for people who ask their friends or family of what they think about this particular product and then they say “I don’t know” (not that it has happened to me of course lol) I think UO has a great influence in today’s culture by which can be utilized in so many ways! There’s a sense of potential connectivity that will nurture longevity of the styles of clothing and lifestyle they promote; and to preserve that, connection amongst others seem to be an element that could influence it. Great job! Love observing everything about anything. Cheers!

by AGMONET

Urban Outfitters is and will always be my ultimate paradise. There is not one thing in this store that i wouldn’t sell an organ on the black market for. That’s exactly what I’d have to do too for these prices. THEN THE HOLY GRAIL OPENED UP...and I learned that afterpay is an option on UO for $35 and up purchases. While this may not always be the smartest choice especially if you do it for several items at once it is sooooo rewarding to later get these items in the mail even if I’m broke. UO makes me so over the moon happy. I have never been disappointed when making a purchase in store or online. Always satisfied and the products never disappoint. To me UO is me. Everything about there classy, sometimes eccentric, but always different products; whether it’s clothes, jewelry, home decor (MY ABSOLUTE FAVORITE), makeup, etc completes me and lets people know who I am without talking to anyone. The only thing I’m always upset about...is the fact that they don’t have an urban outfitters in my hometown. 😭

by Lil Pinapple

This is an overall great app! I have had a lot of fun browsing through UrbanOutfitters . It is easy and fast to change sections and the different features are really helpful. I like how you can earn points and rewards. Making purchases is really easy and fast to figure out. I also like how you can check for any previous purchases and look at order history. The wish list feature is one of my favorite things about UrbanOutfitters. My birthday was a couple weeks ago and instead of sending people individual pictures if my shopping cart items, I just send them the wishlist and it makes life a lot easier. There are some flaws with app though. Sometimes when trying to click on an item to look and or purchase UrbanOutfitters can become glitchy, and it takes a while to load and change colors or sizes. This is just a tiny flaw though and doesn’t ruin the overall experience with UrbanOutfitters .

by MS123ABC456DEF

The UO app is so easy to use, and everything is so easy to find! If you sign up for rewards on UrbanOutfitters , you get $5 credit every time you earn 100 points. I earn points by: making purchases, browsing UrbanOutfitters , signing up for emails and notifications, and so much more! You can redeem your credit on UrbanOutfitters , online, or in the store! Even better, you can do it as many times as you want. There is no limit to how many points you can get. If you keep getting 100 points, you will keep getting $5 credit. The credit expires 59 days after you get it, and your points reset every year on January 1st. They have such cute clothes and exclusive giveaways. The higher amount of points you have, the higher ranking you are. The higher ranking you are, the better giveaways you can enter! There are so many exclusive offers and promo codes you get by downloading UrbanOutfitters , and I truly recommend getting it!

by PleaseDontBeStupid

I accidentally sent my order to my old address and am unable to cancel or change my shipping address. Customer service is making me go through several steps just to have the package sent to my old address, returned, and then I might be able to get it sent to my new address. They have no option to cancel or edit your order before it is even sent out. In my opinion, UO is just a scam for people wanting to follow trends. The only reason I ordered anything from this company was because I received a gift card from my boyfriends mother and wanted to use it to buy gifts for him as a joke. Everything they sell is a joke so it was pretty easy to find something ridiculous to buy him that will make him laugh. I would never spend actual money at this place ever again considering they sell clothes that you could buy anywhere else for 1/2 the price they’re offering. They literally sell a plain black long sleeve T-shirt for $70 that you could buy at any retail store for $20. It’s just another one of those businesses that convince kids to spend more money on stupid brand names for poorly made clothes.

by Greylooooo

I’ve been shopping at Urban Outfitters for 3 years now and it’s still one of my top 3 stores ! I like old looks and old school vibes, however, I don’t like old items if that makes sense. The collection at UO is always fresh from the clothing to the extras. This store activated my interest in vinyl records and I’ve been collecting ever sense. The only downside to shopping here is that it is pricy and with me being a college student, I have to be choosy on what I spend monthly. Thank goodness UO allows shoppers the opportunity to earn reward points ! That’s helped me a lot. I hope to continue shopping here ESPECIALLY for my college apartment and closet. Thank you for the easy to use app and friendly in-store service !

by A-Madi85

I love this store and I like to see what’s new on UrbanOutfitters and shop, of course, but I’ve noticed that lately UrbanOutfitters logs me off and I have to keep typing my email and password. When I log back in, all my rewards are gone, 0!!! and even my wishlist and shopping bag items are either all gone or it shows the old items that are even currently out of stock or stuff that I had already ordered & received... it’s very annoying and frustrating ‘cause I can’t remember the items I had on my shopping bag and I have no idea why it keeps doing this... is there a bug in UrbanOutfitters or something or is it my phone????? Ugh!

by AitanaBalam

All Urban Outfitters pick-up locations are listed as Walgreens, when several items I added to cart were marked as available for Pick Up at my local store?? Customer service is also impossible to get ahold of and I've been waiting almost a month for one item.

I can't get ahold of anyone to solve these problems. I even had to pay for UPS in store pick up fee when my order was somehow not delivered to my address? UO has not contacted me back at all to remedy any of these issues & UrbanOutfitters is glitchy.

Beware of ordering through UrbanOutfitters. Much better to just go in store.

by Cat Lovers <3

I love UrbanOutfitters! I don’t purchase items often for UO or any other store, but it’s so fun to have an app that I can use to just browse and go online window shopping with. The layout, to me, is not confusing and it’s easy to use. They have discounts and giveaways as well. Like other rewards app I’ve used, there isn’t a point system, and the giveaways are free to enter and it’s really just a press of a button. There’s also easy to use wishlists. You can create separate wishlists for certain groups of items (example: a wishlist for makeup and a wishlist for shoes can be separate). If you enjoy what UO sells then I would recommend UrbanOutfitters because it makes shopping easier.

by Nmangual

One of my most used apps to shop online; really love the ease of navigation and variety of products. Oddly enough, my reviews on items I purchase never post which is a shame because they’re always positive and I take the time to write them. Moreover, a qualm I have with the rewards program is that the $5 reward cannot be combined with another - I believe it would be more sensible to allow customers to combine the rewards they earn toward their next purchase without an expiration date. I’m also skeptical if anyone actually wins the contests offered on UrbanOutfitters ; no matter how many times you enter you never win 🤷🏽‍♀️. Lastly, the inventory should be better managed to prevent misinformation on backorders or items that are out of stock after checkout.

Otherwise, great app. 👍🏼

by Gabsrini

app works fine— this is a bigger issue than UrbanOutfitters itself. there are SO many different types of bodies in this world, and don’t get me wrong, the models for UO aren’t all the same in shape and size... but they are so similar. that’s why I ask for you to consider reaching out to people who don’t “fit in” or are subject to scrutiny for not being slim or tall. I love UO’s products and the brand and I know not many other brands have inclusivity but I’d like to suggest this because such a big and popular brand should show everyone what they’ll look like when they wear your clothes. Incorporate (meant in the most respectful way possible) bigger, curvier, and/or bustier people. We all deserve representation.

by Ushcbc

A lot of the bigger outlet stores have pretty unorganized and glitchy apps that lead to an overall unappealing and annoying experience, but the Urban Outfitters app is literally so amazing. It’s easy to find what you want and easy to use, with a lot of cool things to use. Some store apps resemble websites and are difficult to use (ex pacsun and tillys), but UO is well designed with an appealing layout and easy to use features. It is kind of like a social media app with shopping all in one (awesomeness). Lots of items alternate to clothing (furniture, art, books, music/tech). Countless language and currency options, and reward options galore as well. Cool giveaways, and you can link social media with it. 10/10 would recommend.

by Peach Wizard

I really appreciate that UrbanOutfitters has the option to track your package. usually I have to get the package number and track it through the postal service. it’s super easy to navigate through UrbanOutfitters and I think rewards are earned faster on UrbanOutfitters . you pretty much always know when sales are going on too, which is nice. there’s also giveaways for rewards members. I appreciate how easy UrbanOutfitters is to use and you can easily search stuff. I really like UrbanOutfitters and I recommend it to the people who shop at urban outfitters. it’s super easy to see all the sales that are going on.