Carvana: Buy/Sell Used Cars Reviews

by Lildoc1967

Unfortunately I have to say my experience with Caravana at best has been bad. I have had to schedule delivery of the vehicle three times, because of errors by this app. I then found out that the car wouldn’t pass inspection and they were driving it around to solve the problem. Each time I have had to reschedule delivery it was around what worked in their schedule and if it didn’t work in mine they just kept moving the date out. I went to Caravana from a recommendation of a friend. I also did it, because working with a dealer is usually a draining nightmare. But I will have to say this has been worse than any dealer I have worked with... I have many hours of texts and phone calls trying to get the car purchased/delivered and I still don’t have the car... received a text today they can’t see into the future, but if the car is going to be delayed they will let me know... really? So after missing two delivers and hours of conversations trying to get it resolved, your telling you may miss another delivery. I have been in the customer service business for 25 years. Definitely not the customer service I would extend to my customers and especially a new customer that you hope would become repeat business.

by JeanAnn88

I have never left a bad review before, it’s something I usually keep to myself but I cannot keep this experience to myself. The first few days of buying a car from this app were great until it came time for the delivery. I was notified at 5:00pm the day before the car was to be delivered,10:00am the following day, there was a “delay in transportation” and I needed to contact this app to reschedule immediately, so I did. The customer service told me the delivery truck broke down and it would be 5 days before I would get my car. 5 days!! That is ridiculous. I had to cancel the first few days of my vacation leaving me out several hundred dollars. They also informed me they could not refund the $200 transportation fee. I did not mind paying the fee but if the delivery is delayed 5 days, it is not right to make the customer pay it. Not only did this mess up my schedule, but my co-signer as well. The original scheduled time and date was the only time that would work for the both of us. this app did nothing to rectify the situation. I presented them with several solutions, one of which involved me going to get the car. None of these solutions worked for this app and they would not let me speak to a supervisor. This entire experience was one of the worst in my life. I do not suggest using this company.

by Irritated By Carvana

I was excited to find a pretty great car on this app recognizing that it was really difficult to find any cars at dealerships…. So go through the transaction with tons of time pressure because the vehicle is only reserved for a short window while you complete the transaction and all the paperwork…. The car delivery is scheduled and low and behold the day before they contact me and reschedule- the car needs a new windshield due to damage during transit. Wow, ok. At this point I was impressed. It was rescheduled for a week later which seemed like a long time but ok. I redid all the paperwork, I cancel the car insurance and waited.
Two days before the transaction I started getting automated messages that implied that I was not trading in my current car so I call in where the wait time was predicted to be over an hour. They call me back and and let me know that everything seems in order… I should ignore the automated emails…. One day before the transaction and the delivery is canceled again. I don’t get a phone call or an email to explain just a text. When I respond to the text and ask for some kind of communication I’m told the can only help me through texts. Hours pass between responses. They have now rescheduled the delivery for some time next week so I get to do the paperwork again. Redo the insurance again and arrange to work from home again. In no way has this been car buying made easy.

by Mckayy126

I purchased my car from this app back in the middle of November last year 2020. After 3 months of waiting I still had not gotten my registration done by this app and still had not even had my name put on the title by them. My car was totaled at the end of February 2021 and it took them 2 1/2 months to send me the registration and put my name on title meaning I was paying on a car that was TOTALED for 2 months and don’t forget interest too, this also got in the way of me getting my check for my car from my insurance company. After contacting the state they legally have 60 days to put your name on the title, oh did I mention they don’t even have a license to sell in Colorado which is where I live. Oh and don’t get me started on their finance company bridgecrest is just as bad. Absolutely no one has any idea what They’re talking about and you will get different answers every time you call. It got so bad we had to contact the founder of the company and get bbb and our local news station involved, we finally got them to give the copy of a title to my insurance company and what a surprise there total and my total on what I owe on the car is $400 higher. I have just given up fighting this company. Do yourself a favor and save your sanity DO NOT buy a car from this company

by Ed5491

I found a vehicle that I wanted and started the process of purchasing the vehicle. I was nearly complete when I realized that there were differences between the details on the website and details on the Carfax report. I paused the purchasing process and called the customer support number because the differences were material (V8 versus V6 engine and 4-wheel drive versus 2-wheel drive). The person I spoke with confirmed that there were differences between the website and the Carfax report and told me that I the Carfax report should be correct. Thankfully I had paused the purchase in time to cancel before moving forward.
After hanging up I realized that there is information on the this app website that is not listed on the Carfax report. I called customer support a second time to see if there is any way to validate information listed on the this app website that is not listed on the Carfax report and the answer was no. The representative did stress that if the vehicle was wrong that I would not have to accept it and would not be charged. My understanding from the website is that I would still have to pay for the delivery fee, but the representative said that no that was not the case. I am still unsure which is correct.
My issue with this app is that I have found it difficult to get accurate information that can be trusted. For a purchase of this magnitude, that is unacceptable.

by BRING BACK GOOD VALUES

I’m very disappointed because I preordered a vehicle with $100 deposit and waited over 2 weeks for it to become available and as I had completed the purchase procedure and had a delivery date for that Friday and waited on the verification to be completed. I received a call the next day requesting copies of paystubs, etc Their system had technical difficulties when I went to upload documents so I called them and found out the vehicle was no longer held in my account and another customer had it on hold... the agent got it back into my account and the next day it happened again. I had signed all contracts and down payment had been verified and I got insurance on it as I expected the vehicle the next day. I was told another customer was already purchasing it and they couldn’t remove it and put it back on my account but if the purchase didn’t go through I could then purchase it. There was not another vehicle like that with the low down payment available and because of a computer glitch I was just screwed.... I asked if I chose another vehicle if they could arrange the down payment price to be close to the one I had preordered and tried to purchase as a courtesy for the system glitch and was told NO! So after 3 weeks waiting on a vehicle I was now starting the entire process over to find a vehicle with absolutely no special treatment for the problems I had with them or any compensation.

by Rivie121

So incredibly frustrated with how things have played out. At the beginning of this whole experience it seemed to be my best option for convenience. My car was supposed to arrive last Tuesday but then last minute a was told that the truck it was on broke down, and because of the holiday, my car was set to arrive on Saturday, well come to find out on Thursday night, that there was another delay on my vehicle that now has the car being delivered on Monday morning. I’ve been left without transportation for 6 days longer than I had expecting. Leaving me to pay $40 everyday for a ride share to and from work, because I didn’t get a break over the holiday. And since there weren’t any available vehicles since there isn’t a “lot”, I wasn’t given any option for temporary transportation. So incredibly frustrating and just really disappointing. For a company that stands on a mission of a “better way to buy a car” really dropped the ball. Buying a car is stressful enough, and adding all of these extra complications, especially around the holiday is just an extra sour cherry on top of it all. It’s really hard to even be excited about test driving the car when it gets here. But at the very least, I will say that every customer service representative i came in contact with was professional and as “helpful” as they could be considering the situation.

by Steve5587

So I must say the “idea” of purchasing my next car online with Carvana and having it delivered seems to be the new normal and I like the not having to deal with the car salesmen. But I’ve been trying to 2weeks in counting to make sense of the lack of communication they seem to have quite a bit of cliches with the verification process I’ve uploaded on several times all the requested information and everything is still pending I feel very much like I’m left in limbo with the lack of customer service and trying to figure out if I’m going to have this car next week or is something going on that I should be better aware of it’s not the smoothest process they have in place and it honestly seems very disorganized and makes me curious if the information I uploaded to the “secure site” is actually truly safe and out in the cyberspace by the wrong person. I would probably recommend this process if it was more organized, better customer service and easier navigation of the buying and purchasing within Carvana I’m not one to usually give negative feedback but it’s not a smooth easy process and I’m not sure most people would be ok with the lack of information and actual customer service. I hope they can get better processes and smoother overall buying and customer service people that can help if u do have come hiccuping along the way. Thank you!

by Hopeyoulikeashtrays

Had the worst experience with this app. I found a car and purchased, arranged financing pretty easily. I selected the pickup date and boom, thought i was all set. Wrong. 2 days before my pickup date, they sent me a text saying the delivery would be delayed ONE WEEK. Keep in mind I had already updated my insurance, cancelled my next car payment, and I had even schedule a service appt for the new car. Another week goes by and they hit me with another week delay. Again I have to rearrange my life to accommodate. So finally the day arrives when I can pick up my new ride. I head down to the “vending machine” and not more than 2 minutes after I arrive the attendant informs me of an odor in my new car. So I walk open the door and am hit with the overwhelming stench of cigarette smoke. It smelled like an ashtray. I was stunned. Surely this app doesn’t buy cars like this!! Further, even if they did, surely they would I disclose that this car had previously been owned by a smoker. But nope. They tried to hide the smell and pull a fast one on me. At this point I am furious. I had wasted more time and money for a big fat nothing burger. I hopped in my old car and called them immediately. When I finally spoke to someone, they only offered to credit a future purchase $250. What a joke. I will never use this app and will continue to tell my friends and family to avoid at all costs.

by Kay M H

I literally don’t write reviews, but what I experienced from the last two days is unbelievable. I realized the newest app update in the worst way. So I was unaware of how to reschedule my payment via calendar, because the old app update has it where I could update the payment via calendar in plain site. The newest update was not the case. I clicked schedule payment and did not realize the calendar was positioned in the corner of the screen beside the hard coded today’s date. So since I did not realize this I click schedule payment for that hardcoded date above the button, I was thinking that the next screen would take me to the calendar. Sadly it confirmed my payment for the hardcoded today’s date. When I realized it was processing, I could not stop the payment process. That is another thing, Carvana needs a way to cancel payments for situations like this. My sole issue is the small calendar to edit the payment. Called the representative and they could not stop the payment. Called my bank to try to stop the payment. And it was successful. I paid the payment via phone today since this company is blocked from payment process at my bank. Now I have to call my bank back sometime next week to remove this company off the list of cancellation for my next payment arrangement in June. I will be using the website for now on. I never had a issue with Carvana until now. Sorry for the long post.

by PrettyKitty79

I received the notice that I was pre-approved but when I attempted to purchase a vehicle, there were so many hoops to jump through. Carvana doesn’t work well and I don’t know who Sebastian is but he should get fired. I’m thinking it’s a bot. I thought it would be easier to purchase this way versus going to a dealership but it has been equally as bad. At least at a dealership, you have a person reviewing your application and making judgment calls based on a human logic. I work as an independent contractor. I have more than one contract. My method of payment is as unconventional as the 2020 pandemic. I have relied on all of these methods to make it through this year. Unfortunately now I need a vehicle. I can’t get one because my methods of payment (debit deposits to non-banks) don’t meet some strange underwriting standard. That’s what repossessions are for. I’m just so annoyed by all of this. I need a car but the experience trying to purchase through this app has made me less than excited. Plus there is a disconnect between Carvana and the website. I keep getting text messages and emails but they don’t link up with Carvana . I’m actually annoyed by all of it. I just wish it worked and I could have successfully given this app 5 stars but right now I’m so disappointed and irritated that I wish I could give it negative stars.

by Frostphyre

I saw the commercials just like everyone else and really despise car dealerships, so I figured why not, but I had no idea what I was about to experience. On the plus side, it’s easy to navigate Carvana and view vehicle details and pricing. However, that’s where the fun ended for me. Like a lot of people out there, I have less than perfect credit. Even so, the 24% interest rate they offered me was outrageous. I’ve NEVER been to a car dealership that offered me anything over 15%, even when my credit was below 600. On top of that, they wanted a $3,300 down payment and then said that I didn’t qualify for their 90 day no pay program. If you’re going to advertise something stand by it and don’t try to back out, especially for customers who more than likely could use a break with everything going on nowadays. If all of that wasn’t enough, I selected the trade-in option and was disgusted when they tried to offer me $150 credit for a 2010 Toyota Corolla which has been independently appraised at over $2,000! My favorite part was when they told me it was worth $1,200 but subtracted over a THOUSAND dollars because they said “the market is saturated”. I live in Atlanta...Sorry this app, I like the concept but you still have quite a few improvements to make before you get my business.

by Anaomixo

I never in my life have written a review but this is an absolute must. This has been the worst experience in my entire life. I received my vehicle back in feb. 2019 AND I STILL don’t have my plates. They will not give me a rental (which they can do). My neighbor also is having the same exact issue but she has a rental vehicle. They also told me I would have them by the end of this week and still don’t have them at all, I called them again today and they told me I would have them by next week when I was already told it would come by the end of this week. Customer service is TERRIBLE. Honestly I wouldn’t not recommend this not even to my worst enemy. I’m paying for a car and insurance that I can’t even drive. They keep telling me it’s now my fault that the plates are coming next week when they have already received all the paper work they needed. There is hold on their end and they are blaming me for their hold up. I’m letting you know now this is not the place to purchase a vehicle. Do it In person with a dealership, you can even get cheaper vehicles with a longer warranty on them and get the pre certified with no issues and plates the same day, if not the same day it will be that week. this app is a complete scam and they told me I WASN'T ALLOWED to give the vehicle back. This is the most stressful/annoying/terrible/horrible/crazy experience of my entire life.

by PeytonKeefer

This is my first time writing a review, but with that, this app has excellent customer service. But, what they advertise online is not what they are selling you. I bought a 2017 Chevrolet Cruze LT Sedan 4D. Under the details about my car (with the VIN included) they had advertised that this car comes with keyless start, heated seats, etc. Also, in the photos, you can see where the buttons for the heated seats are. Well, when I had my car delivered to me, this car did not have that. When I was talking to the delivery guy and going over paperwork, I brought this up to him and he pulled up the advertisement and all of a sudden these features were not on the page. He suggested that I had gotten confused with another car I was looking to purchase. But I had priced this car with these features on KBB to make sure I was getting a good deal. Well, fast forward some months later, I finally found the original advertisement for my car and low & behold it has these features advertised with it. Now I am up-side-down on a vehicle with a baby on the way. Saving your stress at the time of the purchase is really just delaying it later down the line when you’re owing more on a vehicle than it’s worth that you purchased with them. Also I have contacted this app & they won’t do anything about this. The people on the phone were very nice and everything, but this app as a whole is not what they make it out to be. If you do purchase with them, be very wary.

by Conlbt21

First and foremost, I have had issues with every single used car I’ve bought (minus one). But before I get into that, what this app offers is a headache free, dealership free, quick and easy process for car buying. In that regard, they DELIVER. There isn’t a chance I would ever buy a car any other way again. However, there 150 point inspection is as poor as every dealerships. Large crack in the radiator found day after I bought it and had to be replaced. They did cover the cost which was nice and the fact that they work with so many auto body shops it was nice and simple to find a local one to me, instead of having to bring it back to the dealership for repairs. If they inspected the car properly and didn’t deliver it with such an issue, easy 5/5 stars. Again, since every used car I’ve gotten has had an issue, the headaches saved would make me recommend this app to every person out there. Never go to a dealer and deal with there pandering, time wasting, and crooked ways again! Thanks this app!

by GedyB

My first time ever writing a review. I told myself I would due to all the bad reviews I read when I first picked up my car, which was on Veterans Day. I received my plates TODAY! It only took a month and that’s that I was nervous something would go wrong because I had moved and had to update my address. I changed my address on app and I called this app to confirm and the gentleman was very nice to me and assured my address was updated for registration. I read several reviews about people not receiving their plates. I am not sure what their situation was but I had no issues. However, my car buying experience was great too. I bought on Tuesday and that Friday was my pick up date. I didn’t have my down payment in my account till Thursday so it delayed my pick up date (which I understand). On my pick up date - my son and my boyfriend go with me and the staff treated us great. Oh and I really enjoyed the whole coin kiosk thing. I test drove it for about 30 mins, got back told them I wanted it, signed paperwork in 5 mins and walked out w my car! My test drive w my family was longer than the time spent at this app. I hate car salesmen, which is the reason I tried out this app. I never thought I’d buy a car lying down watching TV, just like the commercial. 😂 But I did. Thanks this app for a great experience. I will and have recommended you to others.

by Catemurn2016

The process was very easy. Although, when I purchased my car I got a second inspection just to insure I got what I paid for, there were some things that didn’t pass. Their warranty company wasn’t going to pay for it & this app took the responsibility & sent over an acceptation and it was handled! Next, I had cosmetic concerns that weren’t listed on the picture so I sent a claim off to their warranty company & they denied it because of normal wear and tear. The cosmetic issues weren’t due to wear and tear and I didn’t know about them until I received my car. this app once again listened to my concern as I told them it was not normal wear and tear and did everything in their power to send over my acceptation to get it approved. There is truly no other used car dealership that would go out of their way as this app did for me. Every customer service representative has been so very nice and respectful even at the times I might’ve had an attitude from frustration. They listened, they were on my side & they made the things they said they would do happen! Great customer service is always a plus for me! Seriously, best used car company I have ever bought from. I was very skeptical at first with this company because i thought it was too good to be true but it’d legit & very professional! So happy I’m a customer of theirs!

by Br.andy

I bought my 2019 Honda Fit through this app after going to the dealership and almost getting screwed over by the pushy salesmen there. It turns out this app had the exact car I test drove (same color and everything) with only 3k miles on it. A huge perk of buying online is that they have thousands of cars in their inventory. I had been looking for several months but decided I wanted this model of car and ended up purchasing. The online process only took me about 30 minutes. I had to link my bank account to prove I had my down payment, and upload some pay stubs. They made the process so easy, and normally buying a car is extremely stressful for me. My car was delivered to my house in 3 days after coming from across the country. It came in pristine condition! I also saved $4000 off the sticker price! My interest rate is high, but my credit is bad and I couldn’t get approved anywhere else so I’m very grateful for this app for helping me get into a reliable vehicle. I will definitely be purchasing my next Honda through them!

by Bugbeandaddy

This has been the most amazing, fast pace, thoroughly enjoyable vehicle purchasing experience I have ever had! Absolutely no time and energy wasted on playing “The Game” with an in person sales rep. That in and of itself was extremely refreshing for me. If you are someone that actually enjoys haggling, stay at the dealership and do your dance. Even if I hadn’t found an amazing price on exactly what I wanted, the self paced process was worth its weight in gold, alone. Carvana and/or this app website leads you through everything step by step very simply. My finance decision and terms were completed over the course of literally 60 seconds. Docu-Sign is used for all the contract paperwork so it couldn’t be easier to tap your screen or click your mouse and sign and initial the entire document in a couple short minutes. Extended Warranties and GAP coverage are offered but not pushed. I have never in my life selected GAP, but let me tell you. For the price this app offers it at, I snapped it up. And how in the world can you beat a 7 day test drive/Full refund period??? I will absolutely not hesitate to use this app in the future for my next vehicle purchase! this app has perfected the wave of the future for vehicle sales!

by Neklspal

I had such a great experience with this app. I’m young and new to buying a car by myself. Thanks to all of their filters finding the car I wanted was effortless. Ordering the car was very easy, along with all of the paperwork and scheduling. I did have one complication. The original car I ordered was delayed, and that forced me to receive the car on an inconvenient day, but from my understanding the car was late getting to their place of operation. When the car arrived, Mike was very helpful. I test drove it, signed for it. After they left, I realized that there were hard water stains all over the car, it was missing a hubcap cover, and there were white specks of paint on it. So I contacted this app, they were going to handle everything, except I decided that I wanted to trade the car in for the same one but with more features. Savion and Troy delievered the new car and swapped out the old one. They were very helpful, answered all of my questions, and had an upbeat attitude. I test drove that one and so far it seems perfect! It was really a trouble-free process for the most part. Everytime that I had to talk to customer service they took care off all of my issues and had great attitudes doing it. I sincerely felt like they wanted to help. I definitely recommend this app.

by Justino89

When I initially started using Carvana back in September of 2018 it was great, you could see your loan details, make payments, set up auto pay and what not and most importantly see your loan BALANCE. However, now through several updates since then, they have now taken away your account balance view so you don’t even know how much you have left to pay off or just a visual for it. Also recently, made a payment through Carvana for my loan on my car from this app and used the same bank account I always have used since the beginning and everything seemingly went through per usual, got a conformant email and posted status on Carvana and everything but then get an email a couple days later from Bridgecrest (this app’s partner) saying there was an error processing my payment and they reversed it and are now charging me a $15 fee because of said error. I had plenty of money in my account and was using the same account I always use, so how is it that I (the customer) get dinged with a fee?! It’s crazy. Currently still trying to get this all sorted out but Carvana over the last serval updates has turned into complete garbage.

by Dissappointed814

The value of being able to look over a car before purchasing it can’t be overstated. When looking at the car I was purchasing on this app website they showed only 2 minor chips in the paint. When I went to pick up the car I immediately noticed a large chip on the front bumper that wasn’t revealed on the site. The next few days of owning the car I noticed more and more dings and even a few rust dots developing on the drivers side rocker panel. They also bragged that they installed new brakes and tires, which is great. But the tires they put on are summer tread (I live in Pa) and they are low quality tires. The brakes are extremely loud and while the stopping power is good they will have to be closely checked during the inspection. I’m expecting to have to put on new rotors. Who puts new brakes on bad rotors? Also their detailing of the car was poor at best. The floor was swept but the cup holders were disgusting as were all steering column levers and center console. The car only came with one key so that will cost me I can only imagine how much and when I lifted the trunk mat to check the spare tire I immediately noticed that the jack and tire iron are missing. Not good for a 4 year old car with only 26k miles.

by MR.RIZIN

I really rely on Carvana a lot to make sure I’m able to process my payment on time and of course there’s also the great option for auto pay. All your payment information is stored and visible to you whenever you wish to access it. I also like that anything pertaining to your vehicle as far as recalls go is shown immediately. The only thing I don’t like, which is a vital component for the whole app’s success, is the tendency for Carvana ’s lag when submitting a payment- this has happened maybe a couple of times I’ve used it—but it can be quite problematic. If you submit your payment and Carvana doesn’t register the submission, you’re left guessing whether your payment processed. So you might submit it a few more times to make sure the payment went through, before you know it, you’ll look at the payment history and it shows you’ve submitted the payment 5 times. Carvana should show, immediately, when a payment is processed and prompt you when you’re likely to make another payment back to back. This would eliminate you from calling your bank or lending institution to halt excess payments you’ve made because of a lag in Carvana .

by I Will Find You Cameron.

I was star struck by the easy car buying process this app made it. I got sick & tired of being turned away from dealerships because of my new’ish credit history. I was preapproved within minutes and was able to get my own fairly brand new car with an amazing interest rate for it being my first car loan.
We drove to the location to pick up my car, and it was sitting in one of the show rooms ready for us. The employee handed us the keys, we took it for a test drive, came back & signed paperwork. Easy as can be. The only thing that upset me was while online while shopping for a car, this app noted only one imperfection. A small scratch on the hood of the car. When I arrived, both sides of the rear bumper had scuffs and one side had paint missing. Hardly noticeable but still unacceptable. Whether or not that happened during transport, I’m a little upset it wasn’t noted. Other than that, I will gladly buy and continue to buy cars through this app.

by Matt43725

This was my first purchase with this app and I couldn’t be happier. The process of buying was so simple, I think I may have spent 30 to 45 minutes of my time with everything that needed to be done to get my vehicle. The day of the delivery which was supposed to be at 3pm, I got a call from the delivery driver that they were running behind schedule and wanted to make sure it was ok to delivery a couple of hours later, of course I was fine with that, what’s 2 hours when I saved who knows how many hours and gas while they did everything for me? When the vehicle came I was shown a scratch on the vehicle that the website had already disclosed, honestly if I hadn’t been shown I wouldn’t have even seen. this app has exceeded my expectations. If I could think of any changes it could only be to give themselves a window of delivery time to allow for traffic and unforeseen instances causing delays. I will be recommending this app to anyone I know that’s in the market for a vehicle.

by Zipperbug

Greatest car buying experience ever! I’ve been buying cars for over 30 years and this was by far the best experience yet! I was able to shop for vehicles online at my leisure. I could compare vehicles, pick the vehicle that meets my wants and needs, set up financing, pick my delivery date, and after a few short and pleasant phone conversations get to test drive the vehicle, and after deciding to keep it I get 7 days to return it for any reason. Now for me from beginning to end it took a week to get my new car, but I wasn’t pressured by a salesperson, I didn’t have a dozen hits on my credit report from the finance department spamming my information to every finance company in the world, and no sitting around waiting to sign paperwork, find the second key, blah, blah, blah! If standard dealerships don’t find a way to make car buying more convenient companies like this app will run them out of business!

by Self Stephen

I was on the fence purchasing a vehicle through this app for about 6 months. I researched, read reviews, and more or less had an idea of what we wanted. We ended up getting a 2017 Toyota Rav4. We knew there was several small cosmetic scratches, but only noticeable if you’re looking for it. The whole process was easy and smooth. We got pre-approved, next day the underwriter approved it within 10-15 minutes, they confirmed delivery over the weekend. Day of delivery was cool, the this app employee answered my million questions, took it for a test drive and signed all the paperwork. I ended up taking to Firestone for a complete inspection, probably cost me $40, more for my peace of mind. But also wanted to make sure nothing was wrong internally, since it’s under warranty. Per the mechanics, car was in great shape. I’m so glad we went through this app, will be a customer again for the next ride!

by Sdcveteran

Absolutely hands down the best car buying experience I have ever had. I didn't have to sit in a crappy dealership for 5 or 6 hours in pain. Carvana was very easy to use and has tons of vehicles to choose from. I literally laid in bed and watched TV while I picked out my car. The process was extremely easy and I got approved quickly. They gave me a very fair price for my 2016 Chevrolet Colorado. More than I owed on it!! Picking up the vehicle at the vending machine is an extremely cool thing to watch. The staff were very quick and efficient in getting my car ready to go and signing the final papers. I can't say enough what a great experience this was. I will definitely go through this app again when it is time to purchase my next vehicle. But that could be awhile. I got a BMW 328i that very well could last for 2-300,000 miles. If your in the fence about doing it, just go ahead. You won't be sorry!!

by Tkfire23

I just got my car today, it’s a 2016 Nissan Versa. I had it delivered outside my military base in Virginia. The guy was a little late but at least he gave me a heads up beforehand. The online portion was fairly easy, paperwork and contracts were a breeze. I ordered my car, went out to sea for 3 weeks to Alaska and came back and my delivery was still on schedule. The actual car was just was detailed inside and out, had a full tank of gas, they even give you a free this app cup. I definitely recommend getting the this app coverage because it extended my basic manufacturers warranty another 24 months pretty awesome, they automatically register your plates and deliver them to you so you really don’t have to make a trip to the DMV. Very convenient, easy, highly recommended app APR can be pretty high tho that’s probably why they don’t check your credit score at all and mine is really bad so keep that in mind

by Jennkiki

After much research and endless annoying calls from dealerships with at least a dozen calls with every online inventory inquiry I had had enough frustration. Decided on a whim and with a bit of doubt to just go ahead and dive into the this app experience. BEST on a whim decision I’ve ever made! Start to finish and six months later I can without doubt say this app is the way to go... no hassle no anxiety no pressures!
Seriously I bought a new sofa around the same... the car purchase was much more pleasing than my online sofa purchase!!!!
I went with a previously owned car. Two years old and a bit more than average miles (I don’t drive much so I have the wiggle room). As someone who has mostly owned new cars I can say this two year old vehicle was in NEW CAR condition inside and out!
I’m not much a review writing person but had to make an exception with my this app experience.

by TonyStark80

I have read MANY bad reviews but after going through the process, I feel that the people were at fault for their own experiences. The buying process is the easiest and smoothest process I’ve ever experienced while car searching.

We started looking for our vehicle on Tuesday, it was delivered on Friday. We got the car we looked at, there no switch in color or features. It was clean, had a full tank and all of the paperwork was signed within 5 minutes of the test drive.

If you hate dealing with dealerships, I would 100% recommend this app. Our next car is going to come from them too. I literally have nothing bad to say. We called customer service several times throughout the week to keep us updated and make sure all of the documentation was correct. They answered every question we had. So if you read bad reviews pay close attention to what they are complaining about. this app is not responsible for you not doing what you are supposed to do.