In app not working? crashes or has problems?

In Status

Last Updated on 2021-05-13 by United States Postal Service

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Common In Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot In app on iOS and Android devices. Solve all In app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

In iPhone Issues and Solutions

In iOS app crashes, not working, errors
In iOS app network issues
In on iOS has black/white screen

In Android App Issues and Solutions

In has errors/crashing/not working
In server network connectivity issues
In has black screen

In iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever In app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix In app crashes or not working on Iphone (iOS):

Close and restart the In app on iPhone
Update In app to the Latest Version for iOS
Uninstall and reinstall In iPhone app
Update your iPhone to the latest iOS version

Fix In on iPhone unable to connect to server/internet connection issues::

To resolve In network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix In black/white screen (blank screen) on iPhone:

Follow the In iOS app troubleshooting guide Here →

In Android App Issues and Solutions

Fix In not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent In app issues:

Force Stop the In App
1. On android, goto "Settings" » click In app. » click "Force Stop".

Update In to the latest version on PlayStore

Clear In App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "In app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch In.

Fix In unable to contact server/ In internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click In » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got In » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch In on android.

Solve In black/white screens issue on Android:

Follow the In android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at United States Postal Service, developers of In.

About this app

The Informed Delivery® application allows you to interact with your incoming mail and packages this app one convenient location. • Digitally preview grayscale images of the exterior, address side of their household’s letter-sized mailpieces scheduled to arrive soon. • Report missing mailpieces, and this app some cases, interact with mailer-provided digital content associated with mailpiece images (e. g. , special offers, related links). • Schedule emails and/or text-based alerts to track the delivery status of your incoming packages. • Scan the barcode on shipping labels with a mobile device’s camera to store the label number and track its status. • Leave delivery instructions for incoming packages and schedule a redelivery.