Hubspace app not working? crashes or has problems?

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⚠️ Most reported problems ⚠️
Connection
38.6%

Not working
33.9%

Something else
20.5%

Crashes
3.1%

Problems reported in the last 24 hours

24 hour clock ⏰

🔨🐞 Solved: verified fixes that worked!

Reported Issues:
C
Chuck:

[Solved] My receptacle keeps turning off and on. Tried rebooting by turning power off and on and still having problems

K
Kate F:

App cannot find network to connect. I am running a 2.4GHz Wifi and can connect other devices to it

M
Martin:

Hubspace indicates the product is offline.

K
Karen Jones:

I can no longer control brightness or change color of bulb on the app

J
Jim:

hubspace says it is off line

C
Claudia:

Two of my outlets are offline how do I fix this?

M
Michael B Rizik Jr.:

I can't turn hub space online

B
Ben:

Just installed the exterior light, the app found the light, but could not install it, Bluetooth issue

📋 26 Reported Issues:

J
Jimbeaux 2025-03-08

Offline

E
Emile Z 2024-03-11

Hubspace won't let me delete an event nor will it let me change an event.

R
Rudy 2023-12-04

Where to begin on the utter garbage that is the Hubspace App. 1. To have the app connect to your WiFi AFTER it attempts to connect to a device was quite moronic. putting the wheelless cart before the dead horse there Home Depot. 2. If the device manages to connect (Bought 10 BR30 color led lights...only 1 ever connected to the APP, never WiFi). the App never connects to WiFi. But it will show the device connected, and that you need to "click below to connect to WiFi"...and when you scroll down there's no way to try and connect to WiFi. 3. Doesn't matter if you scan the QR code, or type in the code...or even do the manual process; you hardly ever get a device to connect. I would literally stand either under the device, or right next to the router (set to 2.4Ghz asit recommends), but still NOTHING! 4. Removed the device (climbed up and down the damn ladder so many times...sooooo...many...times), and reseated it...and STILL NO CONNECTION 5. It's not my Internet signal...that's coasting at Near optimal with DL averaging 60Mbs and UL at 30Mbs...and no latency issues. 6. even switched from my S21 Ultra 5G, to I14 Pro, to even My Samsung S7 Tablet...Never worked. So I have 10 lights that I should be able to create "scenes" with or even be able to dim, but NOooooooooo. They just off and On lights. SO! Home Depot...fix your Damn APP! I would be embarassed if I slapped my name on a product that doesnt do the intended job.

G
Genell McClendon 2023-11-25

Hubspace will not take the QR or numbers to add my bulbs.

R
Rudy 2023-11-24

The Hubspace app doesn't work on my Samsung Galaxy S21 5G. I can't get past the Sign In screen. After I enter my email and password "Sign In" button doesn't do anything.

B
Brian 2023-09-26

Have 9 landscape lights but this crappy app only controls 1 light. The other 8 can’t be adjusted. Have deleted & reinstalled but still only can control 1 single light.

D
David Schopp 2023-09-14

All of a sudden my only two outlets are offline. How do I fix this?

R
Robert Morris 2023-08-05

I have the colored patio lights. I have the Hubspace app. My wall voltage is 120v. The lights worked for the first couple of days. Then, half the string would turn on and blink, all while the app says it’s off. Only way to turn them off is to turn off power to the outlet.

J
John 2023-08-01

Installed Defiant lock installed Hubspace app and created account. Connected app to lock and gateway smart plug. I am able to lock the door with the app but the status does not change to locked in the app. I am then unable to unlock the door remotely because the app still thinks it's unlocked. Locking the door manually does not change the status to locked either.

R
Robert Walters 2023-07-27

Won't stay connected to wi-fi. Onlt worked for 1 day. Product is garbage

R
Rick S 2023-07-23

I can't get my hubspace account for a light to allow me to reconnect. I can go into the account. I can get to the page where the internet connection can be seen. The app won't register my finger to change and/or reconnect the internet. Cheers, Rick

N
Noly 2023-07-13

Landscape lights are not turning on at the correct time. I have the on time set for 8:15 PM and the lights come on at 8 PM.

K
Karen Medved 2023-06-24

Can not connect to the Hampton Bay 200 W transformer

G
George Gabriel 2023-06-13

My hubspace lights were integrated with Alexa as recently as this afternoon. Now they will not link.

S
Scott 2023-06-09

I had the switch working (Smart 10 Amp Single-Pole Specialty White Light Switch with Wi-Fi and Bluetooth Technology) tried connecting my wife phone to switch and it came off of my phone and does not work on either phone. "Sorry that code didn't work quite right. Tap enter code to add manually" I did that and get the same message. I've taken the app off wife's phone. Uninstalled and added app back to my phone. No joy. I've restarted my phone. No joy. Ive turned the circuit breaker off to the switch and started everything over again. No joy. Keep getting message on app "Sorry that code didn't work quite right. Tap enter code to add manually"

C
Charlie 2023-06-07

The activity just tells if locked or unlocked by code, why doesn't it tell you who? We label the codes with names, but they do not appear in the activity report. Also I make a code for someone and once I hit "OK" the number disappears never to be seen again. Why can't we edit existing code or find them instead of making new ones. So far these are the only issues I have.

M
Mike White 2023-03-13

Lights randomly turn themselves on. App takes at least 5 minutes to load

A
Andrew 2023-02-28

None of my devices are connecting. The app says it is trying to reconnect and has said it all day but is not allowing me to do anything with the lights

G
George Gabriel 2023-02-27

Four lamps that previously worked, show as "off line" this morning.

R
Ron 2023-01-28

Outlet, that was working for months, will no longer connect. Help!

S
Stephanie 2023-01-08

I have 3 light bulbs connected to Hubspace and only 1 of them keeps going offline. When I try to fix it and scan the QR code I'm having trouble connecting it to my wifi. It's only this 1 bulb! It's happened several times now!

E
Eastman H Wedge 2023-01-07

Just bought it. It worked for a few weeks then crashed this week. Still not working

D
Dennis Miller 2022-12-22

I able to create an account but I did have doing that. Now I am having problem logging into it. There is not helpdesk or anyway of getting help. It seem that they release it before it was ready.

M
Michael J Hanley 2022-12-13

We purchased our outlets last year and used them with our Christmas lights. I have plugged in one of the outlets this year and have been able to turn on/off the lights with the app. However, the lights are not turning on/off with the schedule. I have to do this manually

A
Allan 2022-10-29

Is there a way to keep Plugs keep going offline. They are at the edge of wifi reception

G
Gregg 2022-10-28

Can’t log into app. Splash screen opens. Takes me to hubspaceconnect.com enter info and says error encounter log in through app. Deleted and reinstalled. Reset network did complete phone reset and all have same issue

Showing 1-26 of 26 reported issues:

Have a Problem with Hubspace? Report Issue






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Contact e-Mail: privacy@homedepot.ca


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E-Mail: customer_care@homedepot.com

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Developer: Afero




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