CPF Status

Published by Central Provident Fund Board on 2024-04-30

This application is brought to you by the Central Provident Fund Board, a
Singapore Government Agency. CPF Mobile provides you with easy access to your
personal CPF information on the go.

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Common CPF Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot CPF app on iOS and Android devices. Solve all CPF app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

CPF iPhone Issues and Solutions

CPF iOS app crashes, not working, errors
CPF iOS app network issues
CPF on iOS has black/white screen

CPF Android App Issues and Solutions

CPF has errors/crashing/not working
CPF server network connectivity issues
CPF has black screen

CPF iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever CPF app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix CPF app crashes or not working on Iphone (iOS):

Close and restart the CPF app on iPhone
Update CPF app to the Latest Version for iOS
Uninstall and reinstall CPF iPhone app
Update your iPhone to the latest iOS version

Fix CPF on iPhone unable to connect to server/internet connection issues::

To resolve CPF network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix CPF black/white screen (blank screen) on iPhone:

Follow the CPF iOS app troubleshooting guide Here →

CPF Android App Issues and Solutions

Fix CPF not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent CPF app issues:

Force Stop the CPF App
1. On android, goto "Settings" » click CPF app. » click "Force Stop".

Update CPF to the latest version on PlayStore

Clear CPF App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "CPF app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch CPF.

Fix CPF unable to contact server/ CPF internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click CPF » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got CPF » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch CPF on android.

Solve CPF black/white screens issue on Android:

Follow the CPF android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Central Provident Fund Board, developers of CPF.

100% Contact Match

Developer: CPF Board

E-Mail: [email protected]

Website: Visit CPF Website

About this app

This application is brought to you by the Central Provident Fund Board, a Singapore Government Agency. this app Mobile provides you with easy access to your personal this app information on the go. It also provides you with quick access to your this app statements and services to manage your this app. For the full suite of this app online services, please visit this app. gov. sg.