First Horizon Mobile Banking Software

Honestly, I don’t why there are mostly 1 Star reviews for this app I mean come on, it’s a banking app, you can’t expect the most out of it, but what I have experienced is amazing. I love first Horizon Bank and the app and i don’t understand how y’all have 2.5 stars because I think y’all should at least have 4 stars. This app is great for people wanting to keep up with their banking info and other stuff too. The first horizon team are very helpful and understanding so just keep on doing what y’all are doing first Horizon :)

I am surprised to see so many low scores in recent ratings as I think the app does a very good job all in all. By clicking on the account, I get over thirty days of activity. If that is t enough, the statements download easily. Mobile deposit is still good but not perfect. As we have black countertops, taking the pics is rather straightforward. We have had a couple of times where the background made it difficult. Multiple bill pay is a bit more difficult. Previously, when I have selected a payee, the details automatically drop down, showing previous payments. It is not quite as simple in the newest version as I have to click once again to see that info. It just helps make sure I don’t double-pay a bill. The phone version multi pay takes forever :-) to scroll back to start when I fill in last item. That sure could be improved or, maybe, I have missed the mark. I would love to see a way to mark old accounts, or one-time accounts, so they go to bottom of the page and I don’t have to scroll though them. Due to account number changes, I have two or more entries for several payees. All in all, the app is easy to use and reliable when filled out correctly. We moved to a new house about three years ago, ordered 200 new checks and have only used about ten. This is way better. Thank you for your good work

Please make it where we can permanently clear the “pink” notifications you put at the top of the app’s homepage. I, very much, appreciate you letting us know when there is a scam, a new feature to the app, or when online banking will be down, but it’s kind of irritating to have to see it for days/weeks after I’ve read it. It would be really nice if there was an option to delete it after I’ve read it. Also, this would be beneficial when you have different announcements back to back. I’ve started to just exit out of the notification when I go into the app without reading it because I assume it’s the same message as it was the day before. When it’s a different message, I don’t notice it right away. If I could clear the message I’ve already read, I would know that if it pops up again it’s a new message I need to read. I know it may seem trivial to some, but I would like to make sure I see any new messages when you post them, and I would like to be able to see my balance as soon as I open the app, without having to scroll down past something I’ve already seen. Other than that, the app works beautifully!