Contact First Horizon Support

by Sthcmpbel6

There is quite literally zero redeeming qualities about this mobile app. Not only is it slow and glitchy. But it also has had zero improvements over the last 5 years I have used it. You can only see the last 10 or so transactions you have made, no further. For that you will have to pull your statements, which is a completely separate process entirely. Why not allow users to access (at least) their past month’s transactions in a simple and easy way? Isn’t that the entire reason people use these apps?

I certainly hope you do not have a check you want to deposit through this app, because I promise no matter how you position your check or signature, it will not accept it. This has been an ongoing issue for years. Every few months I will give it another shot, thinking maybe there was an update I missed that has patched this. If you need to make a deposit, it’ll be less of a headache to just drive to the local branch. But it is always to no avail.

This app was bad when I first began using it circa 2015, and I excused it at the time because it was a new app and process for First Tennessee (Horizon.) But how have there been no improvements on these issues in that time? It’s ridiculous and frustrating. The only reason I haven’t switched banks is because I think it would be more of a headache switching than it is to deal with their ridiculous online interface.

by South Cackalacky :)

I have truly enjoyed deleting and reinstalling your app as have your other reviewers... hope you see the sarcasm but as you have not addressed any of the issues I felt the need to point it out. As on of your other reviewers wrote you need stars below 1 to acculturate rate how well you have ruined mobile banking for your customers!

It is comforting to see the star ratings dropping by the hour... perhaps you need to listen to your honest reviews reviewers and well written comments. To the other reviewers, great job by some to at least make us all laugh at this miserable failed attempt. Also we must note the insincere reply from developer (auto reply I hope... if so please update)to try reinstalling or call a support line that is equally unresponsive with outlandish wait times I think shows what our latest merger has to offer. I do believe after 5 mergers it is time to bail on this bank!!! Best of luck on the next merger and to anyone reading this (I assume only frustrated customers) I wish you the best of luck and keep the great reviews coming. Short of this bank getting their act together (doubtful) we will be with a bank that realizes it’s customers enjoy mobile banking and it’s benefits.

Sincerely maybeX ps taking all the money and don’t look for visitation rights...

by Kdavis1025

The app would not let me use it until I updated the app. Now I’m trying to make a mobile deposit and I keep getting a failed deposit unsuccessful message. The deposit screen drags tremendously when loading and then times out. Then when it does load after closing the app and rebooting my phone the deposit lets me go through all of the steps and then after clicking the final button it spins and says unsuccessful due to time out. So frustrating. Also my scheduled items are not displaying. I read the other disappointed customer’s review about the missing scheduled recurring payments and I’m experiencing the same issue. Please fix the time out issues so the app loads the deposit information and I’m able to make a deposit. Thank you!
…after posting the above review, later that same night, I get an email notification of my successful deposit and I’m able to view the front and back of the check I deposited. Yay! However, the recurring payments that were missing are showing as cancelled. I’m afraid to set them up again for fear of what happened to one of the other reviewers. FHB app support, what do you suggest? And no thank you to calling the 800 # and being further inconvenienced. Pretty please just fix it. Thanks again!