MyTSA app not working? crashes or has problems?

MyTSA Status

Last Updated on 2024-05-24 by Transportation Security Administration

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Summary of MyTSA Problems 😠👌🔥

- The app's wait time feature is not useful for some users since it relies on user uploads.

- The app does not have live data feed for wait times.

- The app's busy times feature is not accurate for some users.

- The app does not have a way to leave notice or feedback within the app itself.

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Common MyTSA Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot MyTSA app on iOS and Android devices. Solve all MyTSA app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

MyTSA iPhone Issues and Solutions

MyTSA iOS app crashes, not working, errors
MyTSA iOS app network issues
MyTSA on iOS has black/white screen

MyTSA Android App Issues and Solutions

MyTSA has errors/crashing/not working
MyTSA server network connectivity issues
MyTSA has black screen

MyTSA iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever MyTSA app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix MyTSA app crashes or not working on Iphone (iOS):

Close and restart the MyTSA app on iPhone
Update MyTSA app to the Latest Version for iOS
Uninstall and reinstall MyTSA iPhone app
Update your iPhone to the latest iOS version

Fix MyTSA on iPhone unable to connect to server/internet connection issues::

To resolve MyTSA network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix MyTSA black/white screen (blank screen) on iPhone:

Follow the MyTSA iOS app troubleshooting guide Here →

MyTSA Android App Issues and Solutions

Fix MyTSA not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent MyTSA app issues:

Force Stop the MyTSA App
1. On android, goto "Settings" » click MyTSA app. » click "Force Stop".

Update MyTSA to the latest version on PlayStore

Clear MyTSA App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "MyTSA app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch MyTSA.

Fix MyTSA unable to contact server/ MyTSA internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click MyTSA » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got MyTSA » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch MyTSA on android.

Solve MyTSA black/white screens issue on Android:

Follow the MyTSA android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Transportation Security Administration, developers of MyTSA.

100% Contact Match

Developer: Transportation Security Administration

E-Mail: tsa-ContactCenter@dhs.gov

Website: 🌍 Visit MyTSA Website

About this app

Named the Best Government Mobile App from the American Council for Technology and Industry Advisory Council, and earning TSA recognition as one of the Top 15 Government IT Innovators, “this app” provides 24/7 access to information that passengers frequently request from TSA. + Quickly search which items you can bring with you through the checkpoint onto the airplane. + Request live assistance from TSA through the AskTSA social media integration. + Check how historically busy the airport will be on your specific day and time of travel. + Check crowd-sourced TSA security checkpoints wait times at the airport of your choice. + Add your own TSA security checkpoints wait time for others to see (NOTE: You must be at the airport in order to report wait times). + Check the delay information and current weather conditions at your favorite airports nationwide. + Consult the TSA Guide on how to prepare for and get through the security checkpoint quickly. + Discover which airports and airlines support TSA PreCheck®, and learn how to sign-up.