JUMP app not working? crashes or has problems?

JUMP Status

Published by Uber Technologies, Inc.

Meet JUMP by Uber. Electric bikes and scooters available when you need them.

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Common JUMP Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot JUMP app on iOS and Android devices. Solve all JUMP app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

JUMP iPhone Issues and Solutions

JUMP iOS app crashes, not working, errors
JUMP iOS app network issues
JUMP on iOS has black/white screen

JUMP Android App Issues and Solutions

JUMP has errors/crashing/not working
JUMP server network connectivity issues
JUMP has black screen

JUMP iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever JUMP app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix JUMP app crashes or not working on Iphone (iOS):

Close and restart the JUMP app on iPhone
Update JUMP app to the Latest Version for iOS
Uninstall and reinstall JUMP iPhone app
Update your iPhone to the latest iOS version

Fix JUMP on iPhone unable to connect to server/internet connection issues::

To resolve JUMP network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix JUMP black/white screen (blank screen) on iPhone:

Follow the JUMP iOS app troubleshooting guide Here →

JUMP Android App Issues and Solutions

Fix JUMP not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent JUMP app issues:

Force Stop the JUMP App
1. On android, goto "Settings" » click JUMP app. » click "Force Stop".

Update JUMP to the latest version on PlayStore

Clear JUMP App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "JUMP app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch JUMP.

Fix JUMP unable to contact server/ JUMP internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click JUMP » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got JUMP » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch JUMP on android.

Solve JUMP black/white screens issue on Android:

Follow the JUMP android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Uber Technologies, Inc., developers of JUMP.

25% Contact Match

Developer: Neutron Holdings, Inc.

E-Mail: [email protected]

Website: Visit JUMP Website

About this app

You can find this app bikes and scooters nearby—in JUMP . Electric bikes and scooters available when you need them. Meet this app by Uber. Reserve ahead of time, or walk up and scan to unlock.