Are you having issues? Select the issue you are having below and provide feedback to National Car Rental.
- Unable to talk to a human direct at hobby
- No offer to pick up and take to nearest location
- No resolution after car was picked up
- Deflect responsibility and offer no recourse
- Long wait times for customer service
App crashes right after opening it. Deleted, reinstalled, etc. still works on my iPad but not iPhone… No help from Customer Support.
Devide Typer: iPhone 12. National Rental Car App shuts down immediately upon startup. Deleting and reinstalling doesn't fix the problem. Restarting the phone also doesn't help.
The App doesn't want to open
App shuts down immediately upon startup. Deleting and reinstalling doesn't fix the problem. Restarting the phone also doesn't help.
My app opens and then closes
App won't even load. Click on it and drops you back to the home screen. Deleted app / restarted / re-installed app. Multiple times. Still does the same. Just won't work.
My app is not accepting my login info
Complete guide to troubleshoot National Car Rental app on iOS and Android devices. Solve all National Car Rental app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at National Car Rental, developers of National Car Rental.
The National Car Rental App offers features to help you take control of your rental experience on the go. • Contact roadside assistance or 24/7 customer support, and access frequently asked questions. • Rental Tracker℠ provides you with timely and important information about your rental when you need it. • Manage your Emerald Club profile, view your progress to the next Emerald Club tier and credits toward free rental days. • Extend your rental directly from NationalCarRental by simply choosing a new return date. • With Emerald Checkout℠, you can take control to a whole new level at Emerald Aisle locations. Scan a vehicle in the aisle (and view details like mileage and features), confirm your rental options and accelerate your exit process with a Virtual Pass barcode. • Choose your vehicle from virtually anywhere with Virtual Aisle℠ (available at select locations). Upon arrival, use NationalCarRental to choose a specific vehicle (with details like mileage and features) and we’ll hold it for 15 minutes so you can show your Virtual Pass, get the keys and go. Tap into the power of the Emerald Club® with the National Car Rental® app. By clicking on "Install", you consent to the Terms of Use and Privacy Policy, including access to or storage of performance and usage of device and/or app related data for analytic purposes by National or its third-party providers.