MyTSA Reviews

MyTSA Reviews

Published by on 2021-09-02

Named the Best Government Mobile App from the American Council for Technology
and Industry Advisory Council, and earning TSA recognition as one of the Top 15
Government IT Innovators, “MyTSA” provides 24/7 access to information that
passengers frequently request from TSA. With “MyTSA”,...

Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue

MyTSA Reviews

  • By

    Not iPad friendly

    I just downloaded this app and am impressed with its features, but I have not yet had the opportunity to try a real-world test of its functionality. There are a couple design issues that, to me, are major. First, the app inexplicably disabled the use of the Apple Bluetooth keyboard while simultaneously making the virtual keyboard disappear. Secondly, the app was designed solely for an iPhone. As compact as iPads are for the abilities they have, they are still heavy and cumbersome to hold and operate in portrait orientation. That is why most iPad users operate their device in landscape orientation and have it attached to a keyboard folio or a folio stand that holds and displays the iPad in landscape orientation. There are a great many of us who have eye problems that greatly reduce our ability to read the small print on a phone, and there are many of us who lack the hand strength to hold and operate an iPad in portrait orientation, which is why it is so critical for apps to function on an iPad in landscape orientation. I would greatly appreciate it if this issue would be rectified.

  • By


    It is a pleasure to be TSA approved; it makes your flying experience so much more relaxing and enjoyable. I find it rather strange that, although I paid the renewal fee for TSA as well as the renewal fee for my GOES card, I have received neither of them. How do I contact them to make sure that these two very important travel assists are in good standing?

  • By

    Thought it'd be better for checking security lines

    Seems to rely on people uploading their wait times in security lines to give wait estimates. That's not a good model. A) folks not great at guessing wait times, B) I know I'm usually more focused on getting my shoes and belt back on than updating the TSA app with an accurate assessment of my wait time. Does TSA not track this? Why can't that info be made more accessible? I would think it'd make their job easier by giving people option to choose least busy security checkpoint, spreading things around more efficiently.

  • By

    Can’t change default airport

    This seems like it can be useful, but I can’t find a way to remove the default closest airport, which I never use, or at least drop it below the ones I actually fly from. The what can I bring list is helpful; there are things there I wouldn’t even have thought to ask about. I’ll revisit this after my holiday travels and adjust the rating if appropriate. Three stars for now, meaning average.

  • By

    AP great and really works

    Started using this app while traveling over NEW YEAR 2019. Worked and was accurate on wait times. Also, shout out to all the TSA agents working professionally with huge crowds on Jan. 5 in Denver. They were polite and really helpful. No reason not to get this app if you fly to travel.

  • By

    Hey TSA - can you please make this app work??

    This app seems like it would provide really useful information. I wouldn’t know though since it HASN’T WORKED from the day I installed it. I have faithfully installed all updates and still it crashes and closes the moment I enter anything (like choosing the airport I want info on). Has anyone actually gotten this app to work???

  • By

    Valuable for one feature

    I downloaded this for the TSA wait times, which sadly are not useful, at least for my home airport since it relies on user uploads (often days ago). If this gets tied into a live data feed this will become a great feature. But still very useful due to general airport status, including a map display. Let's you quickly see where delays are occurring. UPDATE: this feature was dropped in the latest update. (Or at least I can't find it). Changing my rating to one star.

  • By

    Get me to the gate on time

    Well we can do it. With all this great info and my tired old feet, I’ll make it. Thanks for my TSA Ap. I’ll try it out tomorrow Am. And hugs and thanks to all the people working at ATL check in etc ... with out being paid. Bless you. Ckn

  • By

    MyTSA looks good at first glance.

    I see several problems. The mayor problem is that this app is only good for application. Not to be used at the airport. It lacks a way to input your personal information. Get that part fixed or show me how to do that so I can have it alll handy when going thru the airport. I rated this as 3 stars, get some of this fixed and I will review it again and raise my rate of the app.

  • By

    Great App

    I am impressed with the information available on the app. The one problem I encountered had to do with submitting my application for the TSA prelane. After completing the form and selecting an appointment I pressed the submit button and got an error message that the page wasn’t available.

  • By

    Decent app, missing a few things

    This is a decent overall app, but there a few items that need polishing. One thing I wish they would address is leaving the TSA Pre-Check gates and times up 24x7. Simply listing hours of service, rather than not showing up at all, would be more helpful!

  • By

    Great for knowing Airport/Airline rules

    I originally got this app for the KTN information but have found it to be quite useful in knowing the ever changing rules. I also like to see the status of TSA line delays before arriving for my flight.

  • By

    Find something else...

    Wait times are based on what users upload, doesn’t have historical data available(so accuracy can be not great) The what can I bring section tells you to review the “What can I bring” document but doesn’t provide a link. It lets you apply for pre check within the app, that is about the only useful feature. I thought apple banned apps that were just bad containers for websites.

  • By

    Not able to search airports

    Looks like some helpful stuff in this app, however the airport add function is either not working or non-existent. This app defaults to an airport I do not use, and despite Following instructions within the app to ‘choose star to add’ it does nothing. Hope this is fixed or added soon. Others have mentioned the same issue, btw.

  • By

    Now it’s working.- Thank you for your quick response

    Version 3.7.1 fixes my app. Kn the previous version it crashed immediately after any attempt. Now it’s working good! Thank you

A better way to Contact apps

You can now contact MyTSA customer service directly
via Email using our new site -

Contact MyTSA directly

Is MyTSA Safe?

Yes. MyTSA is very safe to use. This is based on our NLP (Natural language processing) analysis of over 31,721 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.7/5 . Justuseapp Safety Score for MyTSA Is 47.3/100.

Is MyTSA Legit?

Yes. MyTSA is a totally legit app. This conclusion was arrived at by running over 31,721 MyTSA User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for MyTSA Is 47.3/100.

Is MyTSA not working?

MyTSA works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.

Have a Problem with MyTSA? Report Issue

Leave a comment:

Why should I report an Issue with MyTSA?

  1. Pulling issues faced by users like you is a good way to draw attention of MyTSA to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a MyTSA customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using MyTSA.

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