Alitalia app not working? crashes or has problems?

Alitalia Status

Last Updated on 2021-08-05 by Alitalia S.p.A.

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User reports:
No current problems

User reports 0

Summary of Alitalia Problems 🔥

- No apparent gate info

- No link to airport map

- Difficult to create a new account with Alitalia

- Customer service representative was rude and unhelpful

- Refused to transfer to the appropriate person or supervisor

- Refused to get a supervisor on the line when requested

- Does not comply with USA law allowing cancellation of booking within 24 hours of booking

- Asked for personal information over the phone, passport, social and birthdate

📋 3 Reported Issues:

Caroline 2023-06-04

After the welcome two seconds later it goes to a blank white screen. I've tried to uninstall and reinstall as well as turn my device on and off. Getting frustrating

Sharon Crossen 2023-04-07

Installed app but will not open. White screen! Tried uninstalling and rebooting phone. No difference. Tried on 3 separate phones. Both Samsung S22 series and new this year.

Howard Scarpola 2023-03-05

After welcome screen it just goes blank

Showing 1-3 of 3 reported issues:

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Common Alitalia Problems & Solutions. Troubleshooting Guide

Table of Contents:

Alitalia iPhone Issues and Solutions

Alitalia iOS app crashes, not working, errors
Alitalia iOS app network issues
Alitalia on iOS has black/white screen

Alitalia Android App Issues and Solutions

Alitalia has errors/crashing/not working
Alitalia server network connectivity issues
Alitalia has black screen

⚠️ Troubleshoot | Fix Now in One Click

Alitalia iPhone Issues and Solutions

How to fix Alitalia app crashes or not working on Iphone (iOS):

Close and restart the Alitalia app on iPhone
Update Alitalia app to the Latest Version for iOS
Uninstall and reinstall Alitalia iPhone app
Update your iPhone to the latest iOS version

Fix Alitalia on iPhone unable to connect to server/internet connection issues::

To resolve Alitalia network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Alitalia Android App Issues and Solutions

Fix Alitalia not working on Android, crashes, errors or is unresponsive:

Force Stop the Alitalia App
1. On android, goto Settings » Alitalia » click [Force Stop]

Update Alitalia to the latest version on PlayStore

Clear Alitalia App Cache and Data:
1. On android, goto Settings » Apps » Alitalia » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Alitalia.

Fix Alitalia unable to contact server/ Alitalia internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Alitalia » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Alitalia » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Alitalia