Alitalia Reviews

Alitalia Reviews

Published by on 2021-01-25

- TOUCH ID Use your fingerprint to fill and save your personal data. (only
available for supported devices) to fill out forms during booking process and
check-in. - PURCHASE Choose your flight and buy tickets for any Alitalia
destinations by credit cards. Add your trip schedule to your...

Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue

Alitalia Reviews

  • By

    Fraud based app! US users beware! No 24hr cancellation

    Careful - This app if used to book travel from the USA will NOT comply with the USA law allowing cancellation of your booking for no fee within 24 hours of booking. I booked airfare using this app, and then called to cancel within 24 hours, and the representative from the Airline was quite rude and told me that they did not have to honor the USA laws on the 24 hour refund because the booking from the app “goes through Italy” and therefore they have no legal obligation to honor USA law to USA users booking travel from the USA on the app. The rep refused to get a supervisor on the line when I politely requested this multiple times, and told me she would hold the line as long as needed until I hung up. My credit card company’s Fraud department had to cancel the booking on my behalf. AWFUL experience! BEWARE of this App, and the airline!

  • By

    Book another airline: Identity Fraud

    This airline is terrible. Their customer service people are rude and unhelpful. If you ask a question because you do not understand they threaten you. They asked for personal information over the phone, passport, social and birthdate... when I asked why it was required they tried to intimidate me saying they won’t help me and refused to let me speak with a manager. When I called back it was worse. Their online check in system and app are so terrible they are anti-helpful. Very disappointed that I tried to avoid this company after one bad experience and my Delta flight ended up being serviced by them and requiring me to interact with them.

  • By

    Worst reservation system for twentieth century

    I’ve kept tracked of a flight for several days. Each day the flight lands at its published time regardless how late it departs. Today the application reports the flight is “in flight” and actual arrival time indicated the flight has arrived. The tab for contacting the company is by telephone only NO! Texting. The application forces the user to enter all information concerning the users flight regardless of the fact that info’s available within the database forcing the use to waste time and remember information that already exists. I hope this company’s pilots fly their delta airplanes then the reservation software

  • By

    Mi dispiace Alitalia

    Alitalia made me check in my carryon bag making the excuse that it is because of weight. My bag never even made it on the plane. It was delivered to my home 3 days after arriving. It wasn’t fully zipped and had obviously been opened and inspected. I WASN’T supposed to check my CARRYON bag. This wouldn’t have happened if Alitalia had competent workers. Not impressed with this airline. Their food wasn’t good either. And the service from the flight attendants was semi-professional. I will be avoiding this airline in the future and will only fly with them if I get dirt cheap tickets... maybe.

  • By

    Alitalia is horrible!

    If you ask for help in the Rome Airport from any associate if Alitalia, you just made the ultimate mistake. They will first steer you down the nearest corridor and laugh with coworkers as you walk away, knowing they told you wrong. Ask anyone but a Alitalia worker. The App is completely useless, you cannot check in on line. You cannot get seating assignments unless you approach the luggage check in counter. How is Alitalia still in business??? Horrible!!!!

  • By

    Avoid at all costs

    If your only option for travel is Alitalia you’d be far better off staying home. Antiquated, dirty planes, inedible food and the worst customer service I have ever encountered. Service was so bad, my tour agency has discontinued booking on Alitalia. The app is rudimentary and only marginally better than the service. Avoid both at all costs.

  • By

    Why forcing me to download app?

    All I want is to get my boarding pass in my wallet without having to download your app and create an account. Why can’t European airlines learn how to streamline technology? Why does Alitalia (and others) force people to download its app? Alitalia should simply provide the same basic service through its regular portal!

  • By

    Disappointing app

    All you can really do on this app is find your booking. It does not allow you to check in or download a boarding pass which makes it essentially worthless. I’ve tried to use this app for two years now and still no progress.

  • By

    Completely useless

    Continua a non funzionare. È incredibile...a distanza di qualche anno dal lancio della app ancora riuscite a non farla funzionare!! A questo punto inizio a pensare che la reale intenzione sia di non farla funzionare e ci state riuscendo benissimo!! It keep being useless and not working after years from first launch! Apparently the real goal of this developer is to make a non working app and if this is the case....great job! You are doing it perfectly!!

  • By


    I couldn’t even login. The pw retrieval is a nightmare. The PIN does not work. This app left me completely frustrated. Other travel apps work fine.

  • By


    App should available in us currency If the departure is from the USA??? Needs improvement

  • By


    Absolute garbage of an app. Always an error when trying to retrieve your boarding pass. Incredibly frustrating.

  • By

    Pure garbage

    Can’t add boarding passes. Difficult to use. Seems like it was designed by a 10 year old. What a terrible app. Completely useless

  • By

    Useless app

    You cannot check in on the app or view your boarding pass. A complete waste.

  • By

    Terrible airline with an app to go with

    Take from an Italian, this is a terribly run airline. I was flying business with the and they just decided to cancel all my miles.

A better way to Contact apps

You can now contact Alitalia customer service directly
via Email using our new site -

Contact Alitalia directly

Is Alitalia Safe?

Yes. Alitalia is very safe to use. This is based on our NLP (Natural language processing) analysis of over 137 User Reviews sourced from the Appstore and the appstore cumulative rating of 3.6/5 . Justuseapp Safety Score for Alitalia Is 70.1/100.

Is Alitalia Legit?

Yes. Alitalia is a totally legit app. This conclusion was arrived at by running over 137 Alitalia User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Alitalia Is 70.1/100.

Is Alitalia not working?

Alitalia works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.

Have a Problem with Alitalia? Report Issue

Leave a comment:

Why should I report an Issue with Alitalia?

  1. Pulling issues faced by users like you is a good way to draw attention of Alitalia to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Alitalia customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Alitalia.

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