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⚠️ Most reported problems ⚠️

Not working
50.0%

Connection
16.7%

Crashes
13.3%

Login
13.3%

problems reported in the last 24 hours

24 hour clock ⏰

  1 Reported Issues: 😵🆘🛟🚨📢

Markus
2024-09-11

Das login in der app hängt (ewige Sanduhr) . Login ist im Moment nur im Browser möglich

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Common CITY CYCLING Problems & Solutions. Troubleshooting Guide

       


  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Klima-Bündnis Climate Alliance Alianza del Clima, developers of CITY CYCLING.


Verified email  

Contact e-Mail: [email protected]




About this app

The routes you cycle will be tracked via GPS and the kilometres credited to your team and municipality.  Track your routes easily via GPS and the kilometres are credited to your team and your municipality.  Using this feature, you can draw municipal authorities’ attention to problematic and/or dangerous places along cycle routes.  You are able to quickly check who in your team is cycling how much and how you compare to other teams in the results overview.  Communicate with your team and motivate others to cycle even more in the intuitive team chat.  All routes will be provided to the local traffic planers anonymised and in different visualisations.  Furthermore your Tracks help to improve the local cycling infrastructure.  The more kilometres tracked, the more useful the results will be!  Simply position a pin on the street map and provide a brief explanation of the reason for your report.  The information is automatically forwarded to the responsible municipality which can then take the appropriate action.  Ideally, please also include a screenshot and details of your operating system and device model in your message.  CITY CYCLING App: Smart on the move.  CITYCYCLING needs to know your current position during tracking.  Your phone’s GPS is used to determine this, which may cause your phone battery to discharge faster than usual.  Please contact us directly via email should you experience any issues with CITYCYCLING (app@stadtradeln. de).  This will allow our developers to make targeted improvements.