Blockchain.com: Crypto Wallet Reviews

by 97druid

Blockchain asked for 3 Document as compulsory, which I don’t have all three, Passport, ID card and Driving license, I am too old to drive and I don’t have passport, I only have an ID card. I think Blockchain just scammed me, and are playing a Charlie Charlie game to fool me. Blockchain is currently declining the ID card which they accepted at first and got me verified, so why ?Blockchain’s service is very poor when it comes to gold verification. They will seize your crypto in the name of holding your funds safe because of their so called custodial wallet (trading wallet). Do not use their custodial wallet(trading wallet), but you can use their (private key wallet). ...after I had my gold level verification successful, I bought crypto and as a new user i forget my password and had to login with 12 word phrase, they deactivated my gold level verification and asked I should reverify, I had to reverify. It is 3 weeks now and I have not got verified for gold level again, I thought it was approximately 5 days for verification ...blockchain’s verification team is really slow and poor in response, I lost my profit and some percentage of my initial crypto, because they have restricted me from withdrawing, swapping or selling to my account. I won’t advice anyone to use the gold verified blockchain.

by ScrawnyShawnee

Blockchain needs to work on their customer service big time! If they respond to you it is just a cut and paste answer from what you can read on their “frequently asked questions” page, it is like they only read part of your issue and find the best answer to match it from their list of “frequently asked questions”. If you have a more technical issue that is not covered in their “frequently asked questions “ then they don’t answer or look into your question further they just send you the same “frequently asked questions”.
The problem is their “frequently asked questions” don’t cover every issue and so then their customer support doesn’t seem to know what to do so they just quit answering your requests.
There is no phone number to speak to a real person which is even more frustrating and shows they really don’t care.
I would recommend people move to Coinbase, their support is unbelievable and if you call them they will spend whatever time you need til your questions are answered.

by Kelvinoboh

Why are all my transaction since last week still under review, the money is important form mom’s health.
Hello again to who it may concern, I don’t know what is wrong or going on but please I want my money, since I did my transaction last week, it has been on review, by who ever.

And uptill now I have not be credited or refunded, please I need urgent assistance, because this is money is for my sick mom and your delayed transaction is delaying her treatment, I tried again but samething, in the process of transferring from my trading account to my main wallet, my money just get lost or stuck in the memory pool, please you all should do something about it, as soon as possible.. because I promise if anything happens to my mom I will file for a lawsuit for your company.. if anyone is reading all my complaints, then please do something about it. Thank you.

by JamminJayJay

I wanted to like Blockchaincom. It’s clean, it’s well-organized, but it doesn’t *do* what it’s supposed to do. After going through the entire verification process, it does not allow debit card purchases to go through. I called my bank, who authorized the transaction, but only ever saw a $0 authentication come through after multiple attempts. The blockchain error was generic, just saying to try again. I eventually transferred Bitcoin to my wallet here to send to a third party, but again, it refused the transfer, citing an “invalid wallet.” After digging and digging, it looks like Blockchain doesn’t support Bech32 addresses, but it would’ve been nice for Blockchaincom to provide this error message specifically. Support doesn’t respond to questions when tickets are opened. Save time and hassle and go with Coinomi, which worked flawlessly from the start.

by Xanadu Hunter

If I could give their customer service a zero I would. I have had my funds stuck in my trading account for 2 days. I keep getting an error when trying to move it to my wallet. The site status is saying green so it has to be my account. I wrote customer service 3 times and no resolution. Very unprofessional. ***UPDATE*** I would give them a negative review. After a useless response to my review and ignoring 10 messages that I sent to their customer service team I updated dated Blockchaincom and it been more than 7 days and my BITCOIN wallet is still locked. Calling my credit card company tomorrow to dispute this issues as I lost a lot of money on the BITCOIN drop I was trying to avoid. ***UPDATE*** it’s been 18 days and my funds are still on hold I’m calling my credit card company to dispute the transaction as I tried to be patient with company. I have wrote customer service 15s with Only one response.

by Jib36303brooks

I was completely scammed out of over $13,000. There was no support to even reach to. I have 4 passwords and took every single security measure none of my passwords were shared with anyone and somehow some random party was able to log into my account and send out a transaction to an undisclosed wallet. How is the even possible. The security has to either be very low or inside jobs are going on never the less non of your information is safe. You have to think If they can go in and submit a transaction with my login information then the have access to pull from my bank accounts on file as well all while it would look like I did the transaction. Absolutely no security to any of your personal information. Do not trust this site or app there are several loopholes in the security that can surely lead to you becoming a victim of a cyber scam. As we all know crypto can’t be reversed protect yourself and do not use this. You’ll be sorry you did.

by ShellBellDuplex

This is the worst app ever!!! I have been reached out for help so many times that I am beyond upset. My wallet had no problem withdrawing my money from my bank, then putting my money on a 3 day hold, then having me verify myself for the second time, put my money back on a 11 day hold (pretty much in that order) and I still can’t access my funds. Apparently, I have a withdraw pending and I need to wait for it to complete, but I don’t! If that’s not the fun error I get then I get the error that I am not authorized to withdraw fiat! Re-read what I just wrote….. ARE YOU SERIOUS!! CS tells me they are aware of the issue yet nothing has been done about it. I would never recommend Blockchaincom to anyone not even the devil himself deserves you guys hold his money hostage. The only thing I have seen change is my balance. It just keeps getting lower and lower every time I take CS advice. 👎👎👎👎👎👎👎

by Than[Q]

I bought Bitcoin on here one time, everything was fine. After a few months I decided to buy more, last night. You’d think I’d be able to get right on Blockchaincom and just buy some. I have my card linked to my account. I entered how much I wanted to buy, I got an error message. I tried it again thinking it was a glitch, still nothing. I got on my computer and tried that, same thing. I contacted support and tried to get some help. Someone by the name of Ming was zero help, in fact they said this all happened because of something I did. I was informed, after ten failed attempts their system blocks your card from use. I only tried a total of four.

Ming tried to send me links to wire money, the two links I got didn’t even help with my issue. I spent over an hour on this chat to get answers and none was given. Sadly I left chat more upset then when I actually got on, after chat I sent an email to Blockchain to get more answers.

They replied in a timely manner. The information looked good, it felt like more help then what I got from Ming on their chat help. After doing what the email said, it still won’t take my card. I’m stuck in limbo right now, and unless Blockchain can actually help me figure out what happened I won’t be using them anymore.

I didn’t appreciate Ming implying I did something wrong, there was nothing professional about the help I got from this person. When I get a reply from Blockchain and hopefully get this figured out, I may update this review.

by Greathood4005

Ever since i upgraded my blockchain sometime in July I Hilton this new trading account option, whenever I use this trading account I don’t get transaction history which I kind of learnt to manage but then on Wednesday I made a mistake to receive about $7000 Bitcoin in my trading account of which I got a message from blockchain saying I passed my annual silver level swap limit of $1999 and at first I didn’t know I got a mail so I went ahead and sent $500 to my private key wallet, And both $6800 and $80 to a different Bitcoin address which never arrived at their destination so I wrote your support and I was told to upgrade to gold level and my pending withdrawals will be approved which I did yesterday and still I haven’t seen neither of the btc sent. I’ve then wrote your support again and I either get a similar programmed response or am ignored
I need this money for my mum’s medical bills!!!
Do you want my mum’s death to be your hands???
Blockchain either you sent my btc to the address I sent them to or refund it back to my wallet! It’s 4 days already!
As soon as possible 😭😭😭

by Thanatos_Original

Don’t bother, I just wanted $60 on these fake ppl. I scoured the website looking limits and good times and nothing listed, zero warnings etc. You buy BTC and once you buy they tell you sorry haha we will hold your funds for 3 days!!!!! What’s worse it says pending deposit and zero instructions on what’s next! Save your nerves and money I think these guys are fake! To make matters worse zero help, no one to call, NO ONE!!!! Completely zero customer service! And it wount even allow you to send the money you have in the account. $50 but I can only send .80 cents. I decided to file a report against Blockchaincom and website with Apple and the authorities! This is a joke

Update: it just got worse and worse. Support answered 2 hours after email (great) unfortunately all they do is copy and paste some generic information and refuse to fix my issue and are giving me the run around. No one knows why I can’t take out my money or send a payment and last night they broke off all contact and now are totally refusing to answer! I have decided to report to the authorities where I am and where they are located! Do not do any business with them they will steal your money!

by Chiwaawaaa

There were a few times i had some login issues from using this application. First time, It said login fail and then it keeping spinning for a long time, then I finally got in and my balance was 0, i was totally freaked out, then i try to click on dashboard back and forth, and finally my account balance was back to normal. And today, it just happened again. I tried to login and it failed, i kept trying for 10 minutes and it said the said thing. So I decided to login thru the website and I finally got in and my account balance was 0 but the icon is showing that it trying to download the information, but it was keeping doing that for long times so i decided to click on the menu i found a refresh button, so click it, and finally my actual account balance appeared as normal. When this happened to me twice now i consider to get a hardware wallet instead so I won’t get a heart attack next time. I wish Blockchaincom work flawlessly but it is not.

by Psalmy

I decided to invest a little in this wallet. I’d had Blockchaincom for a few years but have been using Coinbase, Celsius and BlockFi so far. Great interest rates at BlockFi and Celsius by the way. Check out rates on USDC in BlockFi-presently 8%! Anyway, I saw an offer for interest in Blockchain. I put in some money. Never got a penny of interest. Tried to swap to another coin. Kept “expiring” before the swap. Also, it was charging me $5 to switch from one stable coin to another. Tried sending to a different wallet. It wouldn’t let me. Finally decided to cash out. I discovered they put a 14 day hold on your money before you can cash out. I had 2 transactions so I got my first one. Waiting more days to get the rest. Impossible to find acceptable information online. Definitely appreciate Coinbase much more now. That’s my main app I purchase through. The Blockchain wallet is like a dinosaur. Either needs reworking or to be discontinued.

by Xoxo1234!

Worst staff ever they don’t warn you that you have to have a three day hold when you first purchase any type of bitcoin or online currency. You get to sit there and watch the next three days as your money fluctuates without you being able to control single time. And then you keep on eating fees because they don’t have your bank on their list of certified banks. So then you have to eat even more fees just transfer it out to a personal wallet to transfer it to cash app the most easiest method of buying and selling best coin I have ever come across. This is the most complicated app is not user-friendly is not for beginners it is not for anyone that is trying to break into the cryptocurrency world. I rate this thieving app two our give an will never be back.
There easier and more secure apps out there than this one I do not recommend. Unless you’re looking to lose your money

by Iris_x

If you top up $500 and buy USDC, which is valued at $1, you will only get $485. Yes, you will see at before you hit confirmation that there is no fee, but, the USDC will become something like $1.03 on the buy screen, which is easy to miss, and it is very possible that you will just hit confirm and end up losing $15 in a second.
Another thing is that the transactions are never instant. So after you buy coins, they are usually not there even after a minute. Watch out because if your hand moves too fast, you will end up creating multiple repetitious transactions like me. I was trading on Dec 3, but on Dec 10, a transaction showed up saying "failed", which was just an failed attempt I made seven days ago due to transactions being not instant.
Do yourselves a favor. Use BlockFi, Celcius, Hodlnaut, and DimeFi. Do not use blockchain as your main place of trading.

by Atsallgood

For 5 days I’ve tried to transfer from my trading wallet to btc wallet, error every time. Contacted customer service and a guy named Shawn said oh I’m so sorry for your troubles bla bla bla. I replied and nothing. Open and tickle and yet another ticket no response. Customer service is useless at best. How disappointing this is.
The other problem is that this company still uses the absolute slowest network. If your btc address starts with a 1 not only are you going to get slow transactions but slow everyone else down too. Why hasn’t this been upgraded yet. The new technology has been around for years now. With this alone I’m looking for a new place to go. But the kicker is the horrible customer service. I still haven’t got a solution or a reply offering to help.
There is also times that if you want to sell say $50 or whatever the fees are insane. I went to trade 50 and the fee was $9 are you kidding me?
You guys need to fix the issue with sending from the trading wallet to your btc wallet immediately. It’s not working at all.
I shouldn’t feel frustrated every time I use Blockchaincom.

by TSLA PAPI

I’m writing this review to clear the air because there are a lot of negative reviews. I was in a similar situation with a lot of these reviewers where my balance was showing $0.00 on Blockchaincom , when I did have a few coins. However, I found out that my account was under review due to the large amount I deposited. After a week of providing documents that they requested and needed, my account was lifted and I was able to have my funds transfer out successfully to my other wallet. If you’re having issues, be sure to open a ticket and use their website and not Blockchaincom (only open 1 ticket and be patient, I’m sure they’re short staffed and overwhelmed with tickets they have to follow up on) and provide documents as needed and the blockchain team will assist you. Even if it takes a week or two to gain access to your funds (please know that I almost thought Blockchaincom was a scam but they are not a scam) my funds transferred successfully.

by Quieroshine

Do not put your money in here, Blockchaincom is an encryption tool to get USD fiat in the circulation of the crypto chain.

It does not allow you to sell and put money back into your bank account. It only allows you to circulate funds within Blockchaincom . I’ve had many issues transferring funds to the private wallet as well as issues of payments being taken out without my verification.

Support is impossible to get ahold of without the need of social media apps. Please read the reviews of apps before linking your bank account.

by Freedom8544

Actually I don’t like written reviews but I had to right now for a very long time have been using blockchain or I say bitcoin in general I haven’t witness something like what am going thru right now and I don’t want it to seems like since they have been serving me right I never left a feedback not until now am having issues but it due to no where to contact you guys from have made a withdrawal of $318 from my blockchain wallet have been using frequently quite some time now and am yet to receive my btc to the wallet I sent it to for 6days and still counting it a pending transactions which is not telling well bitcoin is use for investment and business if this could be happening how am I going to be convincing my partner of what going on or if am still gonna get my btc back cause ones a btc transaction is initiated there is no refunding back this really giving me worst and dark days

by BÜRDŠ

The new update for the improved login speed with Touch ID is amazing. It is extremely fast now, while there used to be quite a delay before that was a tad bit annoying. The new UI in the dashboard is awesome. I have a better understanding of each crypto and how it is shifting in the markets. The total at the top is very useful and gives you a percentage of how much your entire wallet has increased/decreased. The $50 of free XLM was awesome too. I look forward to other airdrops in the future. This is my go to wallet app, and I plan to order a Blockchain secure ledger USB stick soon to keep my wallet with my offline as well. I have many other apps for storing crypto: Evercoin, Coinami, Coinbase, but this one takes the cake.

by Kelecharles

What’s going on with blockchain, I did a swap from Bitcoin to usdt on oct 25th and the money was gone so my thought was that it’s going to trade so I can have my money on usdt and since then the trade has been showing pending, fast forward today which is 1st of November, when I opened my wallet I saw a trade on my wallet showing that my swap trade has been sent has btc to another wallet, why is this please, I’m really freaking out right now, I never did send my money to another Wallet address, I only did swap my Bitcoin to usdt, please I need to talk with your support center as soon as possible because I need my money back and besides the swap is still showing pending till now

by Honeal69

Blockchain is a complete scam. I started mining and after 120 hours, I received an email saying that due several errors I am required to buy 0.80 BTC for a Private Key in order to have access to my earnings.
I complied with such requirement and as soon as I did, they asked me to buy 0.65 BTC for Insurance and 0.65 BTC for Anti Virus due to several threats in the network to steal my earnings.
Now my earnings are kept as hostage and nobody including the mining host are available to talk with and the only means of communication is via email which they respond with a copy and paste generic message.
Miners contact you through LinkedIn and they only want to talk to you via WhatsApp. Be careful and don't be another victim.

by Mathezy

I use to trust blockchain until they made me lose my bitcoin in my wallet. I got a new phone and decided to login my wallet on the new device. Instead of loving in with my email, blockchain requested that I login with my wallet ID which I didn’t have access to. I rather requested that my wallet ID be sent to my email address but instead, blockchain created another account for me with the same email address with the old account and my bitcoin was no longer available. This is thief to me and shows that they cannot be trusted... I feel so babe about this experience right now. Don’t trust blockchain

by Hootsumdaddy

Blockchaincom used to be a very good wallet, then as other wallets updated to support segwit and optimize usability, blockchain added ethereum and bitcoin cash wallets.
For some reason blockchain seems to be pushing the bitcoin cash altcoin now, and with the new interface making all the numbers harder to see and showing balances like their some sort of investment pie chart portfolio makes the wallet very confusing, I assume it is to trick newcomers into “diversifying” i.e. using the built in exchange to convert bitcoin to ethereum then buying bitcoin cash becomes its listed too? All very shady, are they going to be opening up to all altcoins? Also, it’s MAY and there’s still no iPhone X support? That’s just lazy, what are you even doing

by Thisguyrs

Was pretty excited to enter the bitcoin market and have a wallet not connected to a database. Until I needed to make a transfer.... Buyer beware it cost me $30 to transfer $115 out of this wallet to coin base and took over an hour. I will be deleting Blockchaincom.

As users have said with the high volume of usage Blockchaincom crashes from time to time and takes multiple attempts to get in. Kind of embarrassing when talking to someone about trying to get into crypto currency.

Otherwise when Blockchaincom does work it’s alright. I have noticed that the currency rate is usually a few hundred dollars lower on Blockchaincom vs coin base and bitstamp.

by KeylandCurtis

Before all of the new added features/prospects of having new features, Blockchaincom did what it was supposed to do.

Now in stuck because I have received ETH in my ETH wallet (per pc transfer screen)but my account balance do not reflect the received funds. I need to transfer the received fund to a 3rd party, and is unable to do so based on the stated balance. The received transfer is showing as fully confirmed.... what's the problem? I been working at this on my phone and my pc !!!!

by DeidriannaF

So I’m a frequent user of Blockchaincom . But every once in a while, I’ll refer people to try Blockchaincom . Most of them get verified in moments, some of them get verified and doesn’t receive anything and I don’t get anything for a referral. Then the rest of them will get told to upload identification numerous of times and won’t be able to use to app. Contact support doesn’t follow up or respond to emails. I suggest try Blockchaincom , if it works then good, if not delete it and don’t look back!

by SgtDesertDawg

It is slow in performance, also after you send you get a confirmation window doesn’t like you clicking the ok for whatever reason. I also seen some with better interface and user friendly but at least it is useable. It needs tweak to up its performance, even login into it from a lock app perspective is very slow, and don’t put in your unlock pin too fast or your get antidote that it’s all typo in.

by Alan Golden

Bitcoin Wallet Account is the way to bring cash payouts from Bitcoin addresses to on your phone using BTC/ USD our USD//BTC always transacting funds with friends who are in love with Bitcoin, This is your way to shine in these new days of financial freedom and your life is more open to opportunity's once you grasp the truth of what is hear too stay good luck with all your financial experiences and your life in this new world financial market

by Insta: Lilred_rooster

I find this while bitcoin crypto currency thing to be a little over my head, but hey - whatever right? Eventually I figure it out, and there’s very few ways were you can mess up and make this gigantic mistake. So far, so good.

In terms of security, I am told Blockchain is one of the best if not the best. I hope you have a good memory, because I believe with all these crypto currencies its going to take us a lot of brain power.

by Paul Does Duluth

Hands down one of the most popular Waller’s. And the $48. In USD of stellar airdrop is pretty great too.

Could use a spruce up when it comes to the user interface, or layout. And I’d like it if they’d introduce the TXN, and block search/confirmation/and contract arena to Blockchaincom .
I feel it would definitely boost more serious crypto Enthusiasts activity and also introduce newbies in a safe, and positive domain to the blockchain culture. Ultimately increasing the investors and stability of crypto.
Eitherway, I give them 5 out of 5. 👍👍

by DankManX8

Got a love being able to get rid of the big bankers getting rid of the taxes getting rid of the fees being able to handle your own money spend it whenever and wherever you want send of the country to country without having to pay currency exchange fee and loving having full control over your money and your finances!!!!

by Richierich0822

Blockchain has been a part of my everyday life and very easy and simple to navigate. Very straightforward and I just love the simplicity and reliability of Blockchaincom as a whole. Good service. Keep up the good work. A new look is welcome. Don’t be scared to implement new things while sticking to the core values of your current service. Either way, I love blockchain wallet.

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