DB Navigator app not working? crashes or has problems?

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⚠️ Most reported problems ⚠️
Not working
25.8%

Crashes
21.2%

Something else
21.2%

Login
19.7%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of DB Navigator Problems 🔥

- Can’t book a ticket for a dog

- Doesn’t post train delays in real time

- Can’t change actual trains

- Doesn’t have capacity to say ticket is for train that is full

- Long wait times when calling DB number

- Can’t do two reviews without changing nickname

📋 14 Reported Issues:

P
Patrick Philippot 2024-02-21

DB Navigator 24.11.0 and the previous version systematically crash when I try to list my current journeys (no problem on the DB web site). My phone is a Samsung Galaxy S8. Same Problem on a Xiaomi Redmi. The order numbers displayed in the error message are the actual order numbers. ================= An unexpected error has occured Unable to load all trips. In case of queries, please e-mail our technical support with the following information : Error ID : 05f0d1e6 Timestamp : 2024-02-21 T10:16:01+01:00 Order number : 768415433560, 754680058530, 509170515245, 123630984258 ================= This problem is new. Everything was working correctly before. Please don’t ask to uninstall/reinstall/delete cache/delete data/restart the phone/logout-login/etc. I have already done this multiple times to no avail. This app is therefore totally unusable in its current state. Please fix. Best regards.

C
Cornelius SCHMALTZ 2023-11-18

Since the new version (like already before with the DB Navigator NEXT) I have the following problems: 1. I cannot login anymore - whenever i login, the app freezes and I remain not logged in. 2. When I try to search a journey connection (not logged in), the app does not recognise any place/station, i.e. it is impossible for me to search. 3. Most recently, wheneven I open and use the app, I get repeated warning messages "Es konnte keine vertrauenswürdige Verbindung aufgebaut werden". I have repeatedly installed and de-installed the app. Via the browser I can use my account without problems. And I have the exact same problem on two different iPhones, an iPhone 12 mini and an iPhone 11, both running with iOS 17.1.1.

Y
Yuliia 2023-11-14

Hello. I cant see my ticket in app. I bought a few days ago. It costs 49.00 euro. It is the newest version of app

B
Brian 2023-11-13

DB app will not allow me to purchase tickets through it since the update. I get an error message even when trying to purchase local or day metro tickets.

A
Akboat 2023-10-13

Tickets will not validate gives an error message. I have credit remaining

R
Ramon 2023-09-27

Your app (that after last updates is getting more and more unreliable) with the last update forces me to log in again, and when I do it...error 503 So it seems your system is unavailable or overloaded, probably for foring everybody to log again, without foreseen that you do not have infrastructure to support that. Nice planning indeed.....

M
Michael 2023-08-24

Your Navigator app does not work. Cannot log in..always get an error message. Fix this Please!!???

D
Dominic Connolley 2023-05-23

The DB Navigator App does not allow me to register as a customer and continuously states: 503 Service Unavailable This has happened for 3 days on both my phone and computer. Does it ever work?

B
Bunty Thakkar 2023-04-07

The app crashes when I try to download my monthly digital job ticket.

S
Salehi 2023-04-03

App crashes every time i try to open my job ticket.

A
Afonso Portela 2023-04-02

503 Service Unavailable everytime i try to book....

B
Balyan 2023-04-01

App crashes every time i try to open my job ticket. I din’t found any workaround, this is a blocker

K
Katerina 2022-08-05

I tried registering at least 10 times and it just doesn't work! It keeps telling me "register". The boxes to fill in a new name and password keep coming back and I can't get in using the name and password I have chosen.

A
Ardra 2022-07-13

I’m trying to purchase tickets and it will not allow me to purchase anything. From the app or website. I just purchased tickets last week no issue. What’s going on now?

Showing 1-14 of 14 reported issues:

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Developer: Deutsche Bahn




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