DB Navigator Status
Published by Deutsche Bahn on 2023-12-19 Tickets, real-time information, coach sequence and more
Turn your smartphone
into your ticket and travel at the lowest price and without ticket controls. The
DB Navigator is your perfect companion for regional and long-distance travel as
well as for the underground, tram and bus.
Are you having issues? Select the issue you are having below and provide feedback to DB Navigator.
problems reported in the last 24 hours
Reported Issues: 14 Comments
By Patrick Philippot 2 months ago
DB Navigator 24.11.0 and the previous version systematically crash when I try to list my current journeys (no problem on the DB web site). My phone is a Samsung Galaxy S8. Same Problem on a Xiaomi Redmi. The order numbers displayed in the error message are the actual order numbers. ================= An unexpected error has occured Unable to load all trips. In case of queries, please e-mail our technical support with the following information : Error ID : 05f0d1e6 Timestamp : 2024-02-21 T10:16:01+01:00 Order number : 768415433560, 754680058530, 509170515245, 123630984258 ================= This problem is new. Everything was working correctly before. Please don’t ask to uninstall/reinstall/delete cache/delete data/restart the phone/logout-login/etc. I have already done this multiple times to no avail. This app is therefore totally unusable in its current state. Please fix. Best regards.
By Cornelius SCHMALTZ 5 months ago
Since the new version (like already before with the DB Navigator NEXT) I have the following problems: 1. I cannot login anymore - whenever i login, the app freezes and I remain not logged in. 2. When I try to search a journey connection (not logged in), the app does not recognise any place/station, i.e. it is impossible for me to search. 3. Most recently, wheneven I open and use the app, I get repeated warning messages "Es konnte keine vertrauenswürdige Verbindung aufgebaut werden". I have repeatedly installed and de-installed the app. Via the browser I can use my account without problems. And I have the exact same problem on two different iPhones, an iPhone 12 mini and an iPhone 11, both running with iOS 17.1.1.
By Yuliia 5 months ago
Hello. I cant see my ticket in app. I bought a few days ago. It costs 49.00 euro. It is the newest version of app
By Brian 5 months ago
DB app will not allow me to purchase tickets through it since the update. I get an error message even when trying to purchase local or day metro tickets.
By akboat 6 months ago
Tickets will not validate gives an error message. I have credit remaining
By Ramon 7 months ago
Your app (that after last updates is getting more and more unreliable) with the last update forces me to log in again, and when I do it...error 503 So it seems your system is unavailable or overloaded, probably for foring everybody to log again, without foreseen that you do not have infrastructure to support that. Nice planning indeed.....
By Michael 8 months ago
Your Navigator app does not work. Cannot log in..always get an error message. Fix this Please!!???
By Dominic Connolley 11 months ago
The DB Navigator App does not allow me to register as a customer and continuously states: 503 Service Unavailable This has happened for 3 days on both my phone and computer. Does it ever work?
By Bunty Thakkar 1 year ago
The app crashes when I try to download my monthly digital job ticket.
By Salehi 1 year ago
App crashes every time i try to open my job ticket.
By Afonso Portela 1 year ago
503 Service Unavailable everytime i try to book....
By Balyan 1 year ago
App crashes every time i try to open my job ticket. I din’t found any workaround, this is a blocker
By Katerina 1 year ago
I tried registering at least 10 times and it just doesn't work! It keeps telling me "register". The boxes to fill in a new name and password keep coming back and I can't get in using the name and password I have chosen.
By Ardra 1 year ago
I’m trying to purchase tickets and it will not allow me to purchase anything. From the app or website. I just purchased tickets last week no issue. What’s going on now?
Common dislikes about DB Navigator app
- Can’t book a ticket for a dog
- Doesn’t post train delays in real time
- Can’t change actual trains
- Doesn’t have capacity to say ticket is for train that is full
- Long wait times when calling DB number
- Can’t do two reviews without changing nickname
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Common DB Navigator Problems & Solutions. Troubleshooting Guide
Complete guide to troubleshoot DB Navigator app on iOS and Android devices. Solve all DB Navigator app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Deutsche Bahn, developers of DB Navigator.
100% Contact Match
Developer: Deutsche Bahn
E-Mail: [email protected]
Website: Visit DB Navigator Website
Travel at the lowest price: Activate "Show our best prices" in the travel information and find the lowest price for long-distance, regional and international travel. Relaxed boarding: To ensure that you are at the right platform section and can directly find the right coach with your reserved seat, you can view the current coach sequence in DBNavigator . No ticket control: For long-distance travel, you can use the digital ticket to check in and validate your ticket yourself at the seat immediately after boarding. Download the DB Navigator app for free here in DBNavigator store and start your digital travel companion! The DB Navigator is your perfect companion for regional and long-distance travel as well as for the underground, tram and bus. From real-time information, to the current coach sequence and notifications of changes to your journey - the DB Navigator has the right service for you in every situation. Travel with plenty of space: With the current demand indicator, you know in advance whether you should reserve a seat or switch to another connection. Turn your smartphone into your ticket and travel at the lowest price and without ticket controls. Paperless travel: Tickets for regional and long-distance transport as well as for the S-Bahn, underground, tram and bus are available in the DB Navigator. Book your ticket in just a few steps: Simply swipe to the left over the desired connection in the connection section. Everything at a glance: Find all real-time information about departure and arrival times as well as alternative connections at a glance in “My trip”. Keep informed at all times: You will be notified of delays, track changes and timetable changes by push notification or e-mail. Give us your feedback right here in DBNavigator store or directly in DBNavigator under Feedback & Support. Do you like DBNavigator ? If you wish, we can also remind you to get on, change or get off the train. You can also save selected tickets in your Wallet.
