VZ Navigator app not working? crashes or has problems?

VZ Navigator Status

Last Updated on 2021-03-31 by Verizon Wireless

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2 Reported Issues: 😵🆘🛟🚨📢

Deorangia Ball

2022-07-21

Vz navigater not communicating with server

Jason Coleman

2022-05-01

The VR Navigator app keeps telling me that it cannot connect to the server?

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Common VZ Navigator Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot VZ Navigator app on iOS and Android devices. Solve all VZ Navigator app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

VZ Navigator iPhone Issues and Solutions

VZ Navigator iOS app crashes, not working, errors
VZ Navigator iOS app network issues
VZ Navigator on iOS has black/white screen

VZ Navigator Android App Issues and Solutions

VZ Navigator has errors/crashing/not working
VZ Navigator server network connectivity issues
VZ Navigator has black screen

VZ Navigator iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever VZ Navigator app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix VZ Navigator app crashes or not working on Iphone (iOS):

Close and restart the VZ Navigator app on iPhone
Update VZ Navigator app to the Latest Version for iOS
Uninstall and reinstall VZ Navigator iPhone app
Update your iPhone to the latest iOS version

Fix VZ Navigator on iPhone unable to connect to server/internet connection issues::

To resolve VZ Navigator network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix VZ Navigator black/white screen (blank screen) on iPhone:

Follow the VZ Navigator iOS app troubleshooting guide Here →

VZ Navigator Android App Issues and Solutions

Fix VZ Navigator not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent VZ Navigator app issues:

Force Stop the VZ Navigator App
1. On android, goto "Settings" » click VZ Navigator app. » click "Force Stop".

Update VZ Navigator to the latest version on PlayStore

Clear VZ Navigator App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "VZ Navigator app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch VZ Navigator.

Fix VZ Navigator unable to contact server/ VZ Navigator internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click VZ Navigator » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got VZ Navigator » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch VZ Navigator on android.

Solve VZ Navigator black/white screens issue on Android:

Follow the VZ Navigator android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Verizon Wireless, developers of VZ Navigator.

About this app

Effective March 31, 2021, new subscriptions to VZ Navigator will no longer be accepted. Please visit to learn more.