Contact DB Navigator Support

The worst experience. We had first class tickets from Germany to Italy on an EC. Tried to change to an earlier train. Apparently the app allows to change “seats” to a different train, but not actual trains! So we ended up with seats on the earlier train and no actual train ticket. The app needs to be a lot more clear about such distinctions. The conductor could do nothing to help except sell us second set of tickets with no seats. Another problem - why can’t the app show us where free seats are so we can reserve seats. Even conductor’s app could not show free seats so we and luggage were tossed from seat to seat for the next three hours.

The App hasn’t capacity to say the ticket that you are buying is for train totally full, no place for. You get the message like something fail in app and you can try many times no success. And when you call the DB number you wait, wait and wait for an free agent that never happen. Pls change your IT team. And I gave 1 star because the app did not permit send with zero star. Another thing is myself can not do 2 rewiews without change the nickname, ridiculous

Evert time there is a Problem with a train the app doesn’t give up to date information. I don’t know how many time I got a message from the app thanking me for traveling with the dB and where to exit, but the train was canceled or heavily delayed and I was still far away from my destination. So it’s good for booking tickets but it’s totally unreliable for any information out of the ordinary. And out of the ordinary seems to be the new standard for the dB. Writing this from a freezing platform from a again delayed train.