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About: Deutsche Bahn is a passenger and logistics company.

Headquarters: Frankfurt, Hessen, Germany.


 
  2025-02-04

DB Navigator Customer Service 💢

The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Deutsche Bahn



Verified email ✔✔

E-Mail: mobile@bahn.de

Website: 🌍 Visit DB Navigator Website

Privacy Policy: https://www.bahn.de/m/view/de/home/agb/datenschutz.shtml

Developer: Deutsche Bahn


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Privacy & Terms:

https://www.bahn.de/en/view/booking-information/booking/db-navigator-app.shtml?dbkanal_007=L04_S02_D002_KIN0059_FLYOUT-BUCHUNGSINFORMATION-APP%20_LZ01






4 Most reported problems 😔💔

3.6 out of 5
Orsós Anikó
2024-07-18

Hallo! Mein Name ist Anikó Orsós und mein Problem ist, dass ich vor fast einem halben Jahr aus Deutschland gezogen bin und kürzlich eine E-Mail erhalten habe, dass ich fast 500 Euro schulde und den Schuldenerlass beantragen möchte! Ich habe mein Ticket bei meinem Umzug storniert, deshalb verstehe ich die Strafe nicht! Den Umzugstermin kann ich mit einer Adresserklärung nachweisen! Danke für dein Verständnis und die Kooperation! -Anikó Orsós

Don’t try to change tickets on this app

2022-05-05

by Add11sd

The worst experience. We had first class tickets from Germany to Italy on an EC. Tried to change to an earlier train. Apparently the app allows to change “seats” to a different train, but not actual trains! So we ended up with seats on the earlier train and no actual train ticket. The app needs to be a lot more clear about such distinctions. The conductor could do nothing to help except sell us second set of tickets with no seats. Another problem - why can’t the app show us where free seats are so we can reserve seats. Even conductor’s app could not show free seats so we and luggage were tossed from seat to seat for the next three hours.

Very Bad- never I was so nervous like using this app

2022-05-12

by 11-Toto

The App hasn’t capacity to say the ticket that you are buying is for train totally full, no place for.
You get the message like something fail in app and you can try many times no success. And when you call the DB number you wait, wait and wait for an free agent that never happen. Pls change your IT team. And I gave 1 star because the app did not permit send with zero star. Another thing is myself can not do 2 rewiews without change the nickname, ridiculous

No real time Information

2022-05-19

by Julika NL

Evert time there is a Problem with a train the app doesn’t give up to date information. I don’t know how many time I got a message from the app thanking me for traveling with the dB and where to exit, but the train was canceled or heavily delayed and I was still far away from my destination. So it’s good for booking tickets but it’s totally unreliable for any information out of the ordinary. And out of the ordinary seems to be the new standard for the dB.
Writing this from a freezing platform from a again delayed train.


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