Contact USPS Support

Like many other users noted, this app used to work well. Unfortunately, with a somewhat recent deployment, they’ve managed to wreck Informed Delivery’s package information. I should be seeing around 20 items listed as inbound packages, yet the app shows me ‘You currently have no scheduled deliveries’…I’ve removed the app completely from my device, re-downloaded it from the app store (as their support staff suggested as a last ditch effort), so I am back to only truly knowing when I have inbound packages from eBay’s notifications that an item is going to be arriving later today. It’s pretty bad when other, external companies are able to know how to extract the data from USPS’ database through APIs, yet USPS’ own developers cannot even find and accurately release their own data inside one of their own products/apps! At this point, it’s a worthless option to even have on the app until they find and resolve this issue…It’s counterintuitive to have an application that’s supposed to be more friendly than the full site, yet you always need to navigate away from the app to their full site version if you want to track incoming packages using their tracking numbers you were provided from another company. Do better.

I got this app and hoped to be able to do two things: see where blue dropboxes are and send physical money orders to any address. This app cannot do either. I’ve been trying to limit how much I have to go to the post office since my day doesn’t often take me past one. I had really hoped this app would show me where all the blue dropboxes were on my way to and from everywhere. I checked it one day after downloading it and found out there was supposed to be a blue dropbox just down the street. I got there and didn’t see one anywhere. It would’ve nice if the app’s designers added some place to show a picture of the actual dropbox so you don’t have to drive/walk all over the place looking for it in the general vicinity of the map marker. I also hoped it had a feature that would allow me to send physical money orders to whatever address I needed to send to just like you could do at a post office. I currently need to send some to a PO Box. I don’t see any feature for that at all. Smh. I hope both these features are added in the future so I can take care of my business quick, fast, and in a hurry without having to detour to go into a post office and during business hours.

With this app we are supposed to be able to be alerted about every letter and parcel that will be sent to us. But the process to get that started this so difficult on this app, it’s basically impossible. You’re supposed to send me an email or text message or phone call, but you don’t do that. I’ve given you my phone number several times, but you do not save it for my profile so every time I try to complete the final step to activate my Mail tracking, it says you don’t know my phone number even though I just gave it to you 10 seconds ago. You need to login profile so that you can store my information and then use it once I need to start the mail tracking that way you will have my number on record - with a user login. It would be better if I just gave you my user login and address, and then I don’t have to sign up for some extra special feature, just have it be a basic standard primary function of the app so that anyone who has the app will always be able to track their packages if they can prove who they are. That would make it so much easier and less exclusive to “the eligible.”