RSA Authenticator (SecurID) app not working? crashes or has problems?

RSA Authenticator (SecurID) Status
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5 User reports:
App has problems
 User reports 5

⚠️ Most reported problems ⚠️
Not working
37.5%

Something else
37.5%

Crashes
12.5%

Login
12.5%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of RSA Authenticator (SecurID) Problems 🔥

Cons

- The app erroneously reports that any Apple Silicon-based Mac is "jailbroken" and refuses to run.

- The macOS-native version of RSA's SecurID token app crashes on launch with an error about a missing and/or unsigned library that won't load.

- The app no longer works on Apple Silicon Macs.

📋 3 Reported Issues:

C
Catherine P. Hobbs 2024-02-09

My securID is open. Numbers appears to be always open and and numbers go down on the screen. I cannot open a progamme as th enumbers keep changing.

T
Tom Kovach 2022-12-01

The app apears to be zoomed in so I can't see everything on the screen. I have checked all setting on my phone and other apps have no issues. I have reload the app and restared my phone. When I get the creditation it asks for a password and then accepts no input.

D
Deborah I Madl 2022-08-28

I got a new iphone and after 5 calls with JP Morgan team I am still not able to get it working on my new iphone 13. I have deleted from prior phone and now have no access to logging onto the bank. JP Morgan has sent me the PDF with the scan code. The scan will not work so I have hand typed it several times. I have gotten the text with the token activation code. When putting that in error message The server cannot be reached at this time. If probelem persists contact your IT Help Desk. Who help desk would this be JP Morgan or SecurID

Showing 1-3 of 3 reported issues:

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Common RSA Authenticator (SecurID) Problems & Solutions. Troubleshooting Guide

Table of Contents:

  1. RSA Authenticator (SecurID) iPhone Issues and Solutions

  2. RSA Authenticator (SecurID) Android App Issues and Solutions


  Contact Support

Verified email ✔✔

E-Mail: androidfeedback@securid.com

Website: 🌍 Visit SecurID Website

Privacy Policy: https://www.securid.com/wp-content/uploads/securid-mobile-application-privacy.pdf

Developer: RSA Security




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