USAA app not working? crashes or has problems?

USAA Status

Published by USAA on 2023-11-20

USAA is an organization founded by military members for military members. We
understand the unique needs of service members, veterans and their families.

I have a problem with USAA

Are you having issues? Select the issue you are having below and provide feedback to USAA.

User reports:
App has problems

User reports 2

problems reported in the last 24 hours

24 hour clock

Most reported problems

Something else

400.0%

Crashes

50.0%

Not working

50.0%

Reported Issues: 8 Comments

By Jason 1 month ago

I use the android USAA widget on my home screen. Recently, it has stopped showing my updated account balance. When I go in to setting and then security the accounts page to select which accounts you want to see is blank, nothing to select. I have the same problem with the next item, transactions. I have uninstalled the app, cleared the cache and replicated my phone. Any ideas?

By Ronald Hackett 11 months ago

when opening mobile app it goes straight to the desktop...can not go to settings for quick logon

By Melissa 1 year ago

App will not let me see my accounts. Just spins trying to connect. Been having this problem for the last week. I needed to transfer money while out of town and was not able to use the app to do it. . Very frustrating!

By Jeffrey 1 year ago

App will not initaiate mobile deposit. Deinstalled, rebooted, no success. This has happened more than once. Very sad USAA cannot get this fixed. I'm over seas and need to deposit checks. Very frustrating and unacceptable.

By Rita L 1 year ago

App wil not accept my pin to get on.

By Michael Vance 1 year ago

Can’t log on

By Lynne W 1 year ago

App crashes when attempting mobile deposit. Deinstalled, rebooted, no success.

By jim miller 1 year ago

The app hasn’t worked for 2 days

Common dislikes about USAA app

"Add a transaction" feature sometimes appears and sometimes disappears

Biometrics login sometimes fails and brings user to a blank login page

No access to in-person customer service

Have a Problem with USAA Mobile? Report Issue

Common USAA Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot USAA app on iOS and Android devices. Solve all USAA app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

USAA iPhone Issues and Solutions

USAA iOS app crashes, not working, errors
USAA iOS app network issues
USAA on iOS has black/white screen

USAA Android App Issues and Solutions

USAA has errors/crashing/not working
USAA server network connectivity issues
USAA has black screen

USAA iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever USAA app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix USAA app crashes or not working on Iphone (iOS):

Close and restart the USAA app on iPhone
Update USAA app to the Latest Version for iOS
Uninstall and reinstall USAA iPhone app
Update your iPhone to the latest iOS version

Fix USAA on iPhone unable to connect to server/internet connection issues::

To resolve USAA network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix USAA black/white screen (blank screen) on iPhone:

Follow the USAA iOS app troubleshooting guide Here →

USAA Android App Issues and Solutions

Fix USAA not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent USAA app issues:

Force Stop the USAA App
1. On android, goto "Settings" » click USAA app. » click "Force Stop".

Update USAA to the latest version on PlayStore

Clear USAA App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "USAA app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch USAA.

Fix USAA unable to contact server/ USAA internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click USAA » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got USAA » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch USAA on android.

Solve USAA black/white screens issue on Android:

Follow the USAA android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at USAA, developers of USAA.

100% Contact Match

Developer: USAA

E-Mail: [email protected]

Website: Visit USAA Website

61.54% Contact Match

Developer: USAA

E-Mail: [email protected]

Website: Visit USAA Website

About this app

With just a few taps, you can do things like transfer money, pay bills and deposit checks. -Banking: Pay bills, send money with Zelle®, deposit checks, transfer funds and locate an ATM. -Insurance: Get an auto ID card, request roadside assistance and report a claim. -Security: Use a PIN, Touch ID® or Face ID®to securely log on to USAA . -Search: Find what you need with smart search and chat. -Widgets: View your balance and transaction history on your home screen using widgets. -Siri®:Get a quick view of your account balances or transactions with Siri shortcuts. Credit cards are issued by this app Savings Bank and serviced by this app Federal Savings Bank. Other bank products are provided by this app Federal Savings Bank. We understand the unique needs of service members, veterans and their families. The this app Mobile App gives you convenient and secure account access from your mobile device. this app is an organization founded by military members for military members. You can manage your finances, insurance and more. Both banks are Member FDIC.