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by Froogalmom

I agree with the previous reviewer who said the app is designed to look “pretty” but is not aimed to help customers. Same goes with the redesign of the website.
I need to see my transactions for specific periods, in the order in which they were deducted, with a corresponding remaining balance. Neither the new app design nor the website redesign allow us to do this. We are stuck having to view the transactions with the newest coming first. The website itself allows you to upload “older transactions” but then you have to wait until a few upload and then hit “upload others” a few more time to get the whole picture. What a waste of MY precious time to accomplish something that I could accomplish in a flash with the previous iteration. There was NOTHING wrong with giving us access to more data and letting us sort it the way WE wanted. Now we have access to LESS data (no longer can view the balance associated with EACH transaction, can only see a few transactions in the order that USAA wants us to see it). WHY?! And good thing that I’m not a first adopter and haven’t updated my iOS to iOS 14 since it seems your app isn’t even compatible with it from all the other reviews.

by CalSnoHound

I giving one star for all the good service the USAA app has given me over the years. USAA was an leader in digital banking with early Mobil deposit and good simple layout with lots of options. Sadly those days appear to be done. The late 2017 update was a massive step backwards, in features and stability. Multiple check deposit is gone, why? One used to be able to take several check pictures in a row, assign them to separate accounts and deposit at once, done. With that option removed putting in 5 checks can take over 20 min, endlessly cycling through the repetitive menus over and over again. The camera used to work well and now it's very jumpy and difficult to focus, and is auto photo taking gone too? Seems like I have to try to dance around with the moving blue box and then push the shutter my self at just the right second. This process used to be automated.

I wish I could have to old version back, it was better all around. Maybe USAA hired an new developer? Maybe they had to build from the ground up to incorporate new security? Maybe they just lost their minds. But they certainly bungled this update.

Many recent reviews all follow this tone more or less. Let's hope there are open ears and and changes in the works at USAA.

by Victoryordefeat

Update: Redesigned brokerage and accounts. This has been the final nail in the coffin as the new one is worse than the old. Not user friendly, extremly slow (not data's fault) loading, crashes, doesn't load at times, extra steps to get to the same place as before, and more. I have a few brokerage accounts and this one; after the update, will be closed.

Application crashes often when trying to sell. Most times I have to buy or sell from laptop because the app crashes every time I try to make a sale above 100,000 shares. Limitations on what companies you can buy also makes both USAA and its app more of a novice investment tool as trying to actually buy and sell on large income transactions is far too advance for USAA brokerage platform. Often times the stocks will hit your limit price but USAA will not sell or buy. They claim the price doesn't reach that level but according to the market and every other market tracking tool they are wrong. Bottom line, I am always on the go and the USAA brokerage section of the app is inferior and impractical for real traders. I find myself on the line with their brokers/technical support trying to get them to wave transaction fees due to USAA IT errors etc. than anything else.