FirstClass app not working? crashes or has problems?

FirstClass Status

Last Updated on 2019-11-14 by Open Text Corp.

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Common FirstClass Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot FirstClass app on iOS and Android devices. Solve all FirstClass app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

FirstClass iPhone Issues and Solutions

FirstClass iOS app crashes, not working, errors
FirstClass iOS app network issues
FirstClass on iOS has black/white screen

FirstClass Android App Issues and Solutions

FirstClass has errors/crashing/not working
FirstClass server network connectivity issues
FirstClass has black screen

FirstClass iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever FirstClass app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix FirstClass app crashes or not working on Iphone (iOS):

Close and restart the FirstClass app on iPhone
Update FirstClass app to the Latest Version for iOS
Uninstall and reinstall FirstClass iPhone app
Update your iPhone to the latest iOS version

Fix FirstClass on iPhone unable to connect to server/internet connection issues::

To resolve FirstClass network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix FirstClass black/white screen (blank screen) on iPhone:

Follow the FirstClass iOS app troubleshooting guide Here →

FirstClass Android App Issues and Solutions

Fix FirstClass not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent FirstClass app issues:

Force Stop the FirstClass App
1. On android, goto "Settings" » click FirstClass app. » click "Force Stop".

Update FirstClass to the latest version on PlayStore

Clear FirstClass App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "FirstClass app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch FirstClass.

Fix FirstClass unable to contact server/ FirstClass internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click FirstClass » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got FirstClass » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch FirstClass on android.

Solve FirstClass black/white screens issue on Android:

Follow the FirstClass android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Open Text Corp., developers of FirstClass.

About this app

Your this app content is now just a touch and a slide away! With this app Mobile, iPhone®, iPod touch®, and iPad™ users can now take this app with them on the road and have all of the power of this app in the palm of their hands — delivering a true “anytime, anywhere” mobile collaboration experience. • Create, view, reply to, forward and delete email in their this app account. • View and access all containers on their this app desktop. • Read, forward, reply to, and check history of messages in this app Conferences. • Access a list of bookmarks created in the desktop version of this app. • View documents created in the this app desktop client. • View files uploaded to this app, including images, text files and PDFs. • Search for this app content from the this app Mobile home screen.