OCBC Singapore Reviews

I have applied the EasiCredit and then it always appears as the default payment method in OCBCSingapore when I tried to transfer money. It is tricky when try to switch to other payment methods as the selection does not always apply. Thus it happened a couple of times that I used my EasiCredit to transfer money. It will never remind you of the overdue of the payment until you are charged of a big late late fee of $120 (for an expense of $20 last time). And there is no option to automatically pay it using GIRO like what I usually did for the credit cards. The design is Not user friendly. Feels more like a trap. So be aware of it when you try to use their service.

Trying to move secure token to a new phone but no matter which method I try, I get an ‘activation was not successful’ message. Spent an hour on hold on the phone to ask how to fix and they said they just needed to deactivate on my old phone and to try in 5 mins and it would work, but it didn’t. Otherwise OCBCSingapore is ok but this is very frustrating!

My account has been closed for no reason. The account can't be logged in and the money can't be withdrawn. You robbers

Pls remove the email address change upon log in.
It gives customers the wrong impression that it requires update.

I have added new payee and it doesn’t appear even after OTP verification

I have increased limit for PayNow and even though it says it will only be effective after 12 hours - it is now more than 72 hours and still not updated

Can’t get it to work after the update. And worse, I can’t even use back the physical token again. Would appreciate if it pointed out which other app I need to uninstall for the so called compromised security.

How can a multi-billion dollar bank not figure that typing a secure message should not trigger a time out and log users out without even saving messages to draft, or even ask for a confirmation before logging out?

When you transfer money in is pretty easy, but when you try to transfer money out or even add a payee, it will be service unavailable all the time or other issue, I don’t know what is the bank doing holding my money:(

It’s easily the slowest app on my phone. Every time I have to apology to people in the queue behind me when I have to pay with OCBCSingapore .

I would be happy to have 10% of the functions but faster loading speed.

Lately I’ve been using more cash to reduce the friction I feel with every transaction

whenever I change device, i need to go through the process of getting OneToken, which has to be mailed physically(its 2022 ? ) and a lot of times, it takes weeks if not months to deliver, you also need to call them repeatedly in order to get someone retuning your call

OCBC Bank is really terrible. When I first opened the account, they didn't force me to provide a Singapore visa, but now they are asking for one. If I can't provide it, they'll close my account. I really dislike such unpredictable policies. If they had required a visa from the start, I wouldn't have wasted my time opening an account with OCBC.

They just spontaneously close your account without a reason.
I created an account a year ago and received an email informing me that I’m illegal, that's insurance, if I'm illegal, why did you let me open an account for such a long time?
And after a year later, telling me that you need some kind of address proof document ?
if i don’t provide it, then close my account, what a joke!

The previous navigation works fine, as user you can see snapshot of your savings as lumpsum and the saving goals you have set in the bank. But the new interface hide the saving goals.

Either you can see the total of the savings + goals or just savings total

Disappointed.

Unfortunately OCBCSingapore is not accessible to the visually impaired. It would be great to see them make a change.

Trying several times on today but failed to scan the front page of my passport. Is anyone of support willing to assist ? I’m Malaysian

Had a lot of difficulty using this system. So many glitches. Thank God, I was able to reach a human being on the phone for help.

I can't find the records of time deposit.

If you can't log in to OCBCSingapore, please try the update first, most likely because of the version problem, I made two phone calls with customer service to report that I can't log in, and the result is simply because it is not the latest version

User friendly but a little slow. Especially when loading up OCBCSingapore .

The AppleWatch icon is there in OCBCSingapore yes, but it’s not working! Every other icon response and only the AppleWatch doesn’t! Tried reinstalling OCBCSingapore . Tried going to other app to test the specific spot in my screen if it’s working.
Everything is fine! So the OCBC’s App AppleWatch Icon is not working!😱