OCBC Singapore Reviews

OCBC Singapore Reviews

Published by on 2026-04-06

🏷️ About: Get ready for the all-new OCBC app that is designed to understand your banking needs, wants and quirks better than your best friend. With customisable shortcuts and a personalised experience, the OCBC app is here to make banking as smooth as your morning coffee.


       


Is OCBC Singapore Safe to Use?

We Investigate the app owner's website (Ocbc.com), verify their legitimacy, and uncover hidden scams and complaints.


Overall Customer Experience 😎


🤬 Negative experience
100.0%

😎 Positive experience
0.0%

🫥 Neutral
0.0%

~ from Justuseapp.com NLP analysis of 4,074 combined software reviews.

Is OCBC Singapore Safe?
OCBC Singapore does not appear safe based on available data.
0/100

  Safety Analysis »»

Is OCBC Singapore Legit?
OCBC Singapore does not appear legitimate based on our analysis.
0/100



Read 20 Customer Service Reviews 😠💢

4.7 out of 5
Be aware of the trap

I have applied the EasiCredit and then it always appears as the default payment method in OCBCSingapore when I tried to transfer money. It is tricky when try to switch to other payment methods as the selection does not always apply. Thus it happened a couple of times that I used my EasiCredit to transfer money. It will never remind you of the overdue of the payment until you are charged of a big late late fee of $120 (for an expense of $20 last time). And there is no option to automatically pay it using GIRO like what I usually did for the credit cards. The design is Not user friendly. Feels more like a trap. So be aware of it when you try to use their service.

Impossible to activate OneToken

Trying to move secure token to a new phone but no matter which method I try, I get an ‘activation was not successful’ message. Spent an hour on hold on the phone to ask how to fix and they said they just needed to deactivate on my old phone and to try in 5 mins and it would work, but it didn’t. Otherwise OCBCSingapore is ok but this is very frustrating!

My account has been closed for no reason

My account has been closed for no reason. The account can't be logged in and the money can't be withdrawn. You robbers

Why does change of email address page keeps appearing at log in?

Pls remove the email address change upon log in.
It gives customers the wrong impression that it requires update.

Not responsive

I have added new payee and it doesn’t appear even after OTP verification

I have increased limit for PayNow and even though it says it will only be effective after 12 hours - it is now more than 72 hours and still not updated

Doesn’t work on my phone anymore

Can’t get it to work after the update. And worse, I can’t even use back the physical token again. Would appreciate if it pointed out which other app I need to uninstall for the so called compromised security.

Logged out in the middle of typing secured message

How can a multi-billion dollar bank not figure that typing a secure message should not trigger a time out and log users out without even saving messages to draft, or even ask for a confirmation before logging out?

service unavailable all the time

When you transfer money in is pretty easy, but when you try to transfer money out or even add a payee, it will be service unavailable all the time or other issue, I don’t know what is the bank doing holding my money:(

So sloooooow to load

It’s easily the slowest app on my phone. Every time I have to apology to people in the queue behind me when I have to pay with OCBCSingapore .

I would be happy to have 10% of the functions but faster loading speed.

Lately I’ve been using more cash to reduce the friction I feel with every transaction

worse bank app I have ever seen

whenever I change device, i need to go through the process of getting OneToken, which has to be mailed physically(its 2022 ? ) and a lot of times, it takes weeks if not months to deliver, you also need to call them repeatedly in order to get someone retuning your call

OCBC Bank's Inconsistent Policy

OCBC Bank is really terrible. When I first opened the account, they didn't force me to provide a Singapore visa, but now they are asking for one. If I can't provide it, they'll close my account. I really dislike such unpredictable policies. If they had required a visa from the start, I wouldn't have wasted my time opening an account with OCBC.

Don’t trust this BANK

They just spontaneously close your account without a reason.
I created an account a year ago and received an email informing me that I’m illegal, that's insurance, if I'm illegal, why did you let me open an account for such a long time?
And after a year later, telling me that you need some kind of address proof document ?
if i don’t provide it, then close my account, what a joke!

The new update/layout is not great

The previous navigation works fine, as user you can see snapshot of your savings as lumpsum and the saving goals you have set in the bank. But the new interface hide the saving goals.

Either you can see the total of the savings + goals or just savings total

Disappointed.

Not accessible.

Unfortunately OCBCSingapore is not accessible to the visually impaired. It would be great to see them make a change.

unable to scan passport

Trying several times on today but failed to scan the front page of my passport. Is anyone of support willing to assist ? I’m Malaysian

Very difficult to use.

Had a lot of difficulty using this system. So many glitches. Thank God, I was able to reach a human being on the phone for help.

time deposit

I can't find the records of time deposit.

Tip

If you can't log in to OCBCSingapore, please try the update first, most likely because of the version problem, I made two phone calls with customer service to report that I can't log in, and the result is simply because it is not the latest version

Gets things done

User friendly but a little slow. Especially when loading up OCBCSingapore .

Can’t pair my Apple Watch

The AppleWatch icon is there in OCBCSingapore yes, but it’s not working! Every other icon response and only the AppleWatch doesn’t! Tried reinstalling OCBCSingapore . Tried going to other app to test the specific spot in my screen if it’s working.
Everything is fine! So the OCBC’s App AppleWatch Icon is not working!😱



Is OCBC Singapore Safe? 🙏

OCBC Singapore does not appear safe based on available data. JustUseApp Safety Score for OCBC Singapore is 0/100.
This assessment is based on our NLP analysis of 4,074 user reviews. Combined with the app store average rating of 4.7/5.

Safety Analysis

88.5% of users say app is safe 👍
88.5%

6.6% of users have some concerns ⚠️
6.6%

4.9% of users say app is risky 🚨
4.9%


Is OCBC Singapore Legit? 💯

OCBC Singapore does not appear legitimate based on our analysis. Our NLP models processed user feedback to estimate legitimacy. JustUseApp Legitimacy Score for OCBC Singapore is 0/100 .
This conclusion is based on analysis of 4,074 user reviews.

🔏 Privacy & Data Safety

OCBC Singapore collected the following data from you:

  • Data Used to Track You:
    • Diagnostics
  • Data Linked to You:
    • Financial Info
    • Contact Info
    • Contacts
    • Identifiers
  • Data Not Linked to You:
    • Location
    • User Content
    • Usage Data
    • Diagnostics



How was your experience with OCBC Singapore? Post a Review




Features

With customisable shortcuts and a personalised experience, the OCBC app is here to make banking as smooth as your morning coffee.

Get ready for the all-new OCBC app that is designed to understand your banking needs, wants and quirks better than your best friend.

Why wade through menus when you can zip straight to your favourite services? After logging in, tap our newly designed shortcuts to start banking.

Just scan a QR code using the OCBC app to withdraw cash from any OCBC ATM in Singapore.

In just a few taps, easily browse and apply for products through our smooth and streamlined application flows.

  Contact Support
Developer:
Oversea-Chinese Banking Corporation Limited


Website: