Evergy Electric Status

Last Updated on 2024-05-30 by Great Plains Energy Services Incorporated

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Common Evergy Electric Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Evergy Electric app on iOS and Android devices. Solve all Evergy Electric app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Evergy Electric iPhone Issues and Solutions

Evergy Electric iOS app crashes, not working, errors
Evergy Electric iOS app network issues
Evergy Electric on iOS has black/white screen

Evergy Electric Android App Issues and Solutions

Evergy Electric has errors/crashing/not working
Evergy Electric server network connectivity issues
Evergy Electric has black screen

Evergy Electric iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Evergy Electric app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Evergy Electric app crashes or not working on Iphone (iOS):

Close and restart the Evergy Electric app on iPhone
Update Evergy Electric app to the Latest Version for iOS
Uninstall and reinstall Evergy Electric iPhone app
Update your iPhone to the latest iOS version

Fix Evergy Electric on iPhone unable to connect to server/internet connection issues::

To resolve Evergy Electric network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Evergy Electric black/white screen (blank screen) on iPhone:

Follow the Evergy Electric iOS app troubleshooting guide Here →

Evergy Electric Android App Issues and Solutions

Fix Evergy Electric not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Evergy Electric app issues:

Force Stop the Evergy Electric App
1. On android, goto "Settings" » click Evergy Electric app. » click "Force Stop".

Update Evergy Electric to the latest version on PlayStore

Clear Evergy Electric App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Evergy Electric app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Evergy Electric.

Fix Evergy Electric unable to contact server/ Evergy Electric internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Evergy Electric » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Evergy Electric » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Evergy Electric on android.

Solve Evergy Electric black/white screens issue on Android:

Follow the Evergy Electric android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Great Plains Energy Services Incorporated, developers of Evergy Electric.