Evergy Electric Reviews

EvergyElectric is not up to date with my info. New rate plans w/ peak times are about the dumbest thing ever…

Daily usage and cost is not visible again. Not sure why EvergyElectric keeps changing.
Please bring back the daily usage. EvergyElectric now has the same charts the website has and will not show daily.

Can’t update the profile online or on EvergyElectric .
Too many errors. Tried to remove a disconnected number online and in EvergyElectric with no luck. Children must be doing their website and app.

It immediately freezes after putting in my credentials. Just hangs forever.

Been this way for over a month now.

If you want to report a power outage or see how much you paid last month EvergyElectric works great. If you want to see your current usage or how much more energy you’ve been using, EvergyElectric is useless.

Used to be able to view projected bill and usage to date on website. Now has to download app to view this. I’m so sick of being forced into app for everything.

Probably the slowest app I ever used what a piece of junk

The October app update changed to show useless information, while getting rid of daily usage and up-to-date month billing usage for the current billing period. Unfortunately the website reflects the same data. It seems that evergy is steering people away from being informed. I wish they would go back to the older app and get rid of this worthless version. I dont see the benefit to have EvergyElectric on your phone now.

The log in screen takes 10-15 minutes to load.

Once you are finally allowed in to this horrible app, if you go to change your bank information, that screen also takes 10-15 minutes to register a page load.

Call Evergy. They are rude and awful to deal with, but you’ll save 10-15 minutes of your time.

Who has up to a half an hour to deal with an app? Creating an app that works isn’t rocket science, Evergy. I mean if Amazon can do it…

I downloaded EvergyElectric , entered my login information and it just keeps loading and loading but never actually allows me to login or get past the login page. I tried so many dang times. SO frustrating!

EvergyElectric was great until the first week of August, and then they changed it and now it’s usefulness is limited. Previously, I could use the “month view” to see my daily usage for the current billing period, and at the bottom of the bar graph, there was an estimate of what my bill was going to be based on projected usage. There were no surprises when I got my bill. All of that is gone now. No one you reach when you contact Evergy even knows there were changes to EvergyElectric and website, so like EvergyElectric , their usefulness is limited. They do a good job of tracking outages but no so good at provide information you need to be able to plan your usage.

You cannot download statement. Makes no sense

Doesn’t work.

I was able to track daily usage for two month. That was my favorite feature. This last month it let’s me see those last two months daily usage not I can see anything current. No update, deleted and redownload, signed in and out and still no fix. All I can do now is easily pay my bill.

So far EvergyElectric does just what I need it to.

With one exception…I need to print my bills off to paper. EvergyElectric does not give me that option. I have to go to their website to have the ability to print the bill.

It would make it much more convenient for me if there was a print option “in EvergyElectric ”. And I would prefer that.

However, if I can’t use EvergyElectric to print my bill, why do I really need it? I can see what I need to by logging onto the website (since I have to anyway to print the bill).

FIX NEEDED FOR: on the month-view /Bill graph, the Y axis dollar amounts do not tie to the bar height & dollar amount for each days $ usage.

ADD: would like to add at top of that page, that billing period’s $ to-date. Or add it on the main page below the ‘estimated month bill’

Just downloaded the new app and so far it's great

This is totally awesome, we finally can pay our light bill on a app on our iPhones now, I have been waiting for this long time

I just downloaded app, and it was so easy to navigate around EvergyElectric . This is very useful, showing energy usage, bill amount, and payments. It’s much more direct than the website. I prefer to use apps to make payments so I don’t have to maneuver through so much more to do something so simple.

I downloaded EvergyElectric and was able to sign in using my existing login for the website. Easy to use and see everything from billing info to outages. Was able to review and change notification settings as I preferred. Thanks for creating a better way to interact with your customers.

I can quickly see and pay my bill and I can get outage information easily if I have an outage. It’s easy to use and navigate.