HHAeXchange+ Status

Last Updated on 2024-07-01 by Homecare Software Solutions, LLC

I have a problem with HHAeXchange+

Are you having issues? Select the issue you are having below and provide feedback to HHAeXchange+.

Read all Solutions

Fix Now in One Click

👨🏻‍👩🏻‍👦🏻‍👦🏻
20 User reports:
App has problems

User reports 20

⚠️ Most reported problems ⚠️

Crashes

60.0%

Connection

30.0%

Not working

10.0%

problems reported in the last 24 hours

24 hour clock ⏰

Have a Problem with HHAeXchange+? Report Issue

Common HHAeXchange+ Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot HHAeXchange+ app on iOS and Android devices. Solve all HHAeXchange+ app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

HHAeXchange+ iPhone Issues and Solutions

HHAeXchange+ iOS app crashes, not working, errors
HHAeXchange+ iOS app network issues
HHAeXchange+ on iOS has black/white screen

HHAeXchange+ Android App Issues and Solutions

HHAeXchange+ has errors/crashing/not working
HHAeXchange+ server network connectivity issues
HHAeXchange+ has black screen

HHAeXchange+ iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever HHAeXchange+ app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix HHAeXchange+ app crashes or not working on Iphone (iOS):

Close and restart the HHAeXchange+ app on iPhone
Update HHAeXchange+ app to the Latest Version for iOS
Uninstall and reinstall HHAeXchange+ iPhone app
Update your iPhone to the latest iOS version

Fix HHAeXchange+ on iPhone unable to connect to server/internet connection issues::

To resolve HHAeXchange+ network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix HHAeXchange+ black/white screen (blank screen) on iPhone:

Follow the HHAeXchange+ iOS app troubleshooting guide Here →

HHAeXchange+ Android App Issues and Solutions

Fix HHAeXchange+ not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent HHAeXchange+ app issues:

Force Stop the HHAeXchange+ App
1. On android, goto "Settings" » click HHAeXchange+ app. » click "Force Stop".

Update HHAeXchange+ to the latest version on PlayStore

Clear HHAeXchange+ App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "HHAeXchange+ app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch HHAeXchange+.

Fix HHAeXchange+ unable to contact server/ HHAeXchange+ internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click HHAeXchange+ » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got HHAeXchange+ » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch HHAeXchange+ on android.

Solve HHAeXchange+ black/white screens issue on Android:

Follow the HHAeXchange+ android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Homecare Software Solutions, LLC, developers of HHAeXchange+.

About this app

The caregiver app for homecare, self direction, or Care Insights in Texas, Illinois, and Massachusetts. this app+ provides a simple, fast, and secure mobile experience to connect caregivers with homecare agencies or self-directed employers. To satisfy the 21st Century Cures Act requirement, HHAeXchange will only record a caregiver’s location when they clock-in and clock-out.