Oura app not working? crashes or has problems?

Oura Status


I have a problem with Oura

Are you having issues? Select the issue you are having below and provide feedback to Oura.



⚠️ Most reported problems ⚠️
Something else
73.2%

Crashes
19.7%

Login
4.2%

Not working
2.8%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of Oura Problems 🔥

- Not very accurate compared to a sophisticated medical device

- No customer service

- Arbitrary cut off date

- Emails answered on average 10 days after being sent

- Emails never looked at or considered situation

- Cut and pasted form letter response

- Big deal ended within a matter of days of the email

- Had to email customer service 3 times through 2 different methods before getting any response

📋 52 Reported Issues:

D
David Kumpe 2023-05-09

On several occasions now the Oura app suddenly freezes - becomes completely unresponsive on iphone. Rebooting iPhone does not help. This should not happen. And I was just charged my first monthly fee after the trial period.

L
Luke A Stitzinger 2023-03-21

Any time I try to login to my account, I receive an error message stating "My Account is currently undergoing maintenance. Please check back soon."

S
Sofia 2023-03-20

The app's not showing my body clock etc, even though I have the 90 days + other requirements for it to do so. I cant find any information to help the app either, and the app is updated aswell.

T
Timothy Huntington 2023-01-18

Got my sizing kit but the website won't load so I can enter my size

C
Cynthia Troia 2022-11-11

My app won’t open It started when I was trying to put it in airplane mode at night but in the morning it would connect when on charger. Now it doesn’t open on my iPhone at all

M
Maureen Powers 2022-10-07

APP stopped working. Deleted old one, got new one which is working

C
Clifford Goertz 2022-10-06

App does not open! Have to charge everyday when i used to be able to open app!

T
Teklay Teame 2022-09-25

Our keeps stopping

J
Janice Edens 2022-09-17

I had the same problem of the app crashing as others reported. Finally I took a chance by deleting the app from my iPhone and reinstalling. I can't see that I lost any data once I signed back in to Oura. The ring and app are working again.

J
Janice Edens 2022-09-16

Until this morning, the Oura app opened just fine on my iPhone. Now it closes as soon as I try to open it. I've closed all the apps running in the background. If I delete the app and reinstall it, will I lose all my past data? I'm using IOS 15.7.

C
Catherine Kot 2022-09-04

Every time i try to open app it flashes and then shuts off. Please help.

P
Peter B Carl 2022-08-27

Unable to open app on iphone - OS has been updated to the latest version - whats the next step?

N
Nancy 2022-08-15

Ever since the last update to include the oxygen level my phone will start to update in the morning and then flash off the screen (crash). I then go back in and it may or may not finish or it may crash again. I go back in and it usually is okay at that point but all throughout the day it will just simply exit before it will finish an update. It has something to do with updating the data from the ring, it crashes before it completes.

T
Thea 2022-08-02

The app is crashing when I try to open it. And I’m worried I’ll lose all pst data if I delete and reinstall.

J
James Pass 2022-08-01

The Iphone app keeps crashing on me.

M
Mikko Laakkonen 2022-07-30

I have second time hw battery issue. My first ring worked well only 24 weeks, second one 7 weeks (battery dead yesterday). Sw works fine to me, but hw quality for me is not so great.

C
Chrystal Weichert 2022-07-24

The app keeps crashing on me. Once I tap on the icon it goes back to my phones Home Screen.

A
Adam Jeter 2022-07-23

My Oura app continues to crash regardless of what I do to attempt to re-set it.

S
Sheila Robertson 2022-07-20

App crashes on opening, just goes back to normal phone screen.

D
Diego Lopez 2022-07-18

Switched from iPhone to Android. Gen2 crashes when I try to pair after logging into the app.

R
Rachel Groh 2022-07-13

Crashes immediately when attempting to open. It was working earlier today, then I had to reset the network settings on my iPhone and now it won’t open. Not sure if resetting the network settings has anything to do with it after reading all the other comments.

C
Carin Moats 2022-07-07

As soon as I tap on the app, it flashes and never opens and goes back to the original phone screen. It’s been doing that for 2 days. Help!

B
Beth Hutchins 2022-07-06

My Oura app won’t open on my IPhone

K
Kathleen Mosdell 2022-06-18

The app will not allow me to move from one page to another I go oto the first page start and go to the next page and press continue but nothing hapens

A
Amy 2022-06-09

Experiencing the same crashing issue as everyone else. I received push notification yesterday about active heart rate monitoring being available. Now today app doesn’t open at all.

W
Wayman Mizell 2022-06-08

As many others have stated. App closes seconds after attempting to open.

A
Amy Adams 2022-06-07

App is crashing. Where’s my data and what is the solution if I’ve tried all of the suggested options below.

A
Anatoly 2022-06-07

App is not opening any more iOS.

B
Brian Shinn 2022-06-06

I have tried doing all the recommendations on how to fix the app crashing. I can’t get it to work.

L
Lauren 2022-06-04

Oura App has been working great until today. When I open the app, it attempts to start up for 1 second, and then it crashes. I'm on the latest version of the Oura App and iOS is up to date.

J
John Clarke 2022-06-01

Same issue as everyone else. App worked fine for years before now crashes instantly. Would like a fix & or reassurance that deleting/reinstalling the app will not delete my data.

J
Jackie D 2022-05-31

When I try to open app on my iPhone 13, it just shows a screen and then immediately crashes.

B
Becky 2022-05-29

Oura Ring app crashing. Opens for a flash then closes.

T
Tww 2022-05-28

Same here. Oura app opens for a fraction of a second and then crashes. Tried to close the app and restart - no success. Help Oura!

M
Mom Of Two 2022-05-26

Same problem as everyone else. App opens for a few seconds and then goes away. Are they actively working to fix this?

C
Chieh Ru 2022-05-24

I’m having the same problem as many others. I tried to open the oura app, it flashes on for one second then disappears.

S
Suzanne Aistrop 2022-05-24

Hi, Oura ring has worked great for 3 years! Now when I open the app, it starts to open for a second and then disappears. I don’t want to lose 3 years of data. I’ve made sure the app and iPhones iOS are both up to date. Please help. Suzanne Aistrop

B
Bill Rau 2022-05-23

Woke up this morning and tried to sync my Oura ring and check my sleep stats for last night. The app won’t launch. When I tap the Oura app icon, the Oura screen appears and then goes away. I have restarted the phone twice and the problem persists…. The application was working yesterday. This problem just occurred this morning. I updated the app yesterday to version 4.3.3

B
Britt Bargfeldt 2022-05-23

Same problem as described below - app crashes as soon as I try to open it. Has anyone found a fix?

A
Adam 2022-05-21

App crashes. Attempted to update app but issue persists.

H
Henna 2022-05-14

Was working fine in the morning but suddenly app started to crash every time I try to open it

R
Rebekah 2022-05-12

Same issue as everyone else. App was working fine today then I bought a new iPhone and now it crashes as soon as I try to open it.

K
Kristen 2022-05-12

Same problem, oura app just crashes as soon as it’s open. I have tried everything I know to do and it continues. Has anyone found a fix?

L
Lili 2022-05-11

App crashes in a sec. What is going on?please help

K
Kim Kruger 2022-05-07

Same problem app won’t open just crashes

E
Edward Plotkin 2022-05-06

Oura is having trouble with Google play services message OnePlus 7 pro. Please advise.

D
Darius Campinha-Bacote 2022-05-04

Exact same issue is happening to me: “App won’t fully open. Opens for a second and then crashes.”

F
Falynn Gielish 2022-05-02

App won’t fully open. Opens for a second and then crashes.

D
DJ Propp 2022-04-30

iPhone: when I try to open the app, it flashes for a fraction of a second, then crashes. iPad: when I tried to pair my ring with the app, my iPad app couldn’t find my ring, which was on its charger inched from the iPad.

D
Daniel Sim 2022-04-24

Hi, I changed phones from android to iphone, followed the steps to back up, factory reset and uninstall on old phone and install and set up on new phone. Now whenever I launch Oura, it crashes. Help!

M
Maya 2022-04-15

I click on app and it starts to open and then doesn’t. Started tonight and all my data is in there so I don’t want to delete and reinstall app. What’s the problem with it

B
Brian Peele 2022-03-11

forced to reset android phone to factory settings. On restart unable to login and connect my Gen3 ring. App opens with start page, but when account email entered on second page app will not give continue prompt. Have tried everything from Oura help pages and no effect. I can log in to the cloud and can see all my previous data. Just cannot connect anything through the app. Have force stopped, uninstalled\re-installed, hardware reset and all. How to I get this back??

Showing 1-52 of 52 reported issues:

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Developer: Oura Health Ltd




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