Oura app not working? crashes or has problems?

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I have a problem with Oura

Are you having issues? Select the issue you are having below and provide feedback to Oura.




⚠️ Most reported problems ⚠️

Something else
46.9%

Crashes
37.5%

Not working
7.8%

Connection
4.7%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Oura Problems 😠👌🔥

- Not very accurate compared to a sophisticated medical device

- No customer service

- Arbitrary cut off date

- Emails answered on average 10 days after being sent

- Emails never looked at or considered situation

- Cut and pasted form letter response

- Big deal ended within a matter of days of the email

- Had to email customer service 3 times through 2 different methods before getting any response

  52 Reported Issues: 😵🆘🛟🚨📢

David Kumpe
2023-05-09

On several occasions now the Oura app suddenly freezes - becomes completely unresponsive on iphone. Rebooting iPhone does not help. This should not happen. And I was just charged my first monthly fee after the trial period.

Luke A Stitzinger
2023-03-21

Any time I try to login to my account, I receive an error message stating "My Account is currently undergoing maintenance. Please check back soon."

Sofia
2023-03-20

The app's not showing my body clock etc, even though I have the 90 days + other requirements for it to do so. I cant find any information to help the app either, and the app is updated aswell.

Timothy Huntington
2023-01-18

Got my sizing kit but the website won't load so I can enter my size

Cynthia Troia
2022-11-11

My app won’t open It started when I was trying to put it in airplane mode at night but in the morning it would connect when on charger. Now it doesn’t open on my iPhone at all

Maureen Powers
2022-10-07

APP stopped working. Deleted old one, got new one which is working

Clifford Goertz
2022-10-06

App does not open! Have to charge everyday when i used to be able to open app!

Teklay Teame
2022-09-25

Our keeps stopping

Janice Edens
2022-09-17

I had the same problem of the app crashing as others reported. Finally I took a chance by deleting the app from my iPhone and reinstalling. I can't see that I lost any data once I signed back in to Oura. The ring and app are working again.

Janice Edens
2022-09-16

Until this morning, the Oura app opened just fine on my iPhone. Now it closes as soon as I try to open it. I've closed all the apps running in the background. If I delete the app and reinstall it, will I lose all my past data? I'm using IOS 15.7.

Catherine Kot
2022-09-04

Every time i try to open app it flashes and then shuts off. Please help.

Peter B Carl
2022-08-27

Unable to open app on iphone - OS has been updated to the latest version - whats the next step?

Nancy
2022-08-15

Ever since the last update to include the oxygen level my phone will start to update in the morning and then flash off the screen (crash). I then go back in and it may or may not finish or it may crash again. I go back in and it usually is okay at that point but all throughout the day it will just simply exit before it will finish an update. It has something to do with updating the data from the ring, it crashes before it completes.

Thea
2022-08-02

The app is crashing when I try to open it. And I’m worried I’ll lose all pst data if I delete and reinstall.

James Pass
2022-08-01

The Iphone app keeps crashing on me.

Mikko Laakkonen
2022-07-30

I have second time hw battery issue. My first ring worked well only 24 weeks, second one 7 weeks (battery dead yesterday). Sw works fine to me, but hw quality for me is not so great.

Chrystal Weichert
2022-07-24

The app keeps crashing on me. Once I tap on the icon it goes back to my phones Home Screen.

Adam Jeter
2022-07-23

My Oura app continues to crash regardless of what I do to attempt to re-set it.

Sheila Robertson
2022-07-20

App crashes on opening, just goes back to normal phone screen.

Diego Lopez
2022-07-18

Switched from iPhone to Android. Gen2 crashes when I try to pair after logging into the app.

Rachel Groh
2022-07-13

Crashes immediately when attempting to open. It was working earlier today, then I had to reset the network settings on my iPhone and now it won’t open. Not sure if resetting the network settings has anything to do with it after reading all the other comments.

Carin Moats
2022-07-07

As soon as I tap on the app, it flashes and never opens and goes back to the original phone screen. It’s been doing that for 2 days. Help!

Beth Hutchins
2022-07-06

My Oura app won’t open on my IPhone

Kathleen Mosdell
2022-06-18

The app will not allow me to move from one page to another I go oto the first page start and go to the next page and press continue but nothing hapens

Amy
2022-06-09

Experiencing the same crashing issue as everyone else. I received push notification yesterday about active heart rate monitoring being available. Now today app doesn’t open at all.

Wayman Mizell
2022-06-08

As many others have stated. App closes seconds after attempting to open.

Amy Adams
2022-06-07

App is crashing. Where’s my data and what is the solution if I’ve tried all of the suggested options below.

Anatoly
2022-06-07

App is not opening any more iOS.

Brian Shinn
2022-06-06

I have tried doing all the recommendations on how to fix the app crashing. I can’t get it to work.

Lauren
2022-06-04

Oura App has been working great until today. When I open the app, it attempts to start up for 1 second, and then it crashes. I'm on the latest version of the Oura App and iOS is up to date.

Showing 1-30 of 52

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Common Oura Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Oura app on iOS and Android devices. Solve all Oura app problems, errors, connection issues, installation problems and crashes.


Table of Contents:

  1. Oura iPhone Issues and Solutions

  2. Oura Android App Issues and Solutions


  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Oura Health Oy, developers of Oura.




About this app

Three daily scores — Sleep, Activity, and Readiness — give you a clear understanding of the state of your body with actionable guidance on how to stay balanced.  Customize your experience by adding tags — like "caffeine" or "alcohol" — and discover how your choices affect your sleep and recovery.  Import workouts from your favorite fitness apps, and share your sleep and activity details, and mindful minutes with Apple’s Health app.  View your daily, weekly, and monthly trends, and discover how your choices and environment affect your body.  Learn how your sleep, activity, and lifestyle choices affect your health each day.  Get a clear picture of your recovery by following changes and trends in your nighttime resting heart rate and heart rate variability.  Understand your health and your body’s rhythms by tracking daily and monthly body temperature variations.  Get resting heart rate and HRV insights immediately after a guided meditation or breathing session.  See your sleep stages — REM, deep, light — and discover your ideal bedtime.  Reach dynamic activity goals based on your readiness.  Continued use of GPS running in the background can dramatically decrease battery life. Need help?  Check in with your body using this app's Moment feature.  See advanced charts and download your data for a deeper analysis.  Measure your daily activities, calories and steps, and monitor your inactive time.  Get a more detailed view of your data with this app's web experience.  Find your balance between strain and recovery.