ADVANCED SLEEP MONITORING
See your sleep stages — REM, deep, light — and
discover your ideal bedtime.
SIMPLE, PERSONAL INSIGHTS
Three daily scores —
Sleep, Activity, and Readiness — give you a clear understanding of the state
of your body with actionable guidance on how to stay balanced.
Are you having issues? Select the issue you are having below and provide feedback to Oura.
By David Kumpe 11 months ago
On several occasions now the Oura app suddenly freezes - becomes completely unresponsive on iphone. Rebooting iPhone does not help. This should not happen. And I was just charged my first monthly fee after the trial period.
By Luke A Stitzinger 1 year ago
Any time I try to login to my account, I receive an error message stating "My Account is currently undergoing maintenance. Please check back soon."
By Sofia 1 year ago
The app's not showing my body clock etc, even though I have the 90 days + other requirements for it to do so. I cant find any information to help the app either, and the app is updated aswell.
By Timothy Huntington 1 year ago
Got my sizing kit but the website won't load so I can enter my size
By Cynthia Troia 1 year ago
My app won’t open It started when I was trying to put it in airplane mode at night but in the morning it would connect when on charger. Now it doesn’t open on my iPhone at all
By Maureen Powers 1 year ago
APP stopped working. Deleted old one, got new one which is working
By Clifford Goertz 1 year ago
App does not open! Have to charge everyday when i used to be able to open app!
By Teklay Teame 1 year ago
Our keeps stopping
By Janice Edens 1 year ago
I had the same problem of the app crashing as others reported. Finally I took a chance by deleting the app from my iPhone and reinstalling. I can't see that I lost any data once I signed back in to Oura. The ring and app are working again.
By Janice Edens 1 year ago
Until this morning, the Oura app opened just fine on my iPhone. Now it closes as soon as I try to open it. I've closed all the apps running in the background. If I delete the app and reinstall it, will I lose all my past data? I'm using IOS 15.7.
By Catherine kot 1 year ago
Every time i try to open app it flashes and then shuts off. Please help.
By peter B Carl 1 year ago
Unable to open app on iphone - OS has been updated to the latest version - whats the next step?
By Nancy 1 year ago
Ever since the last update to include the oxygen level my phone will start to update in the morning and then flash off the screen (crash). I then go back in and it may or may not finish or it may crash again. I go back in and it usually is okay at that point but all throughout the day it will just simply exit before it will finish an update. It has something to do with updating the data from the ring, it crashes before it completes.
By Thea 1 year ago
The app is crashing when I try to open it. And I’m worried I’ll lose all pst data if I delete and reinstall.
By James Pass 1 year ago
The Iphone app keeps crashing on me.
By Mikko Laakkonen 1 year ago
I have second time hw battery issue. My first ring worked well only 24 weeks, second one 7 weeks (battery dead yesterday). Sw works fine to me, but hw quality for me is not so great.
By Chrystal Weichert 1 year ago
The app keeps crashing on me. Once I tap on the icon it goes back to my phones Home Screen.
By Adam Jeter 1 year ago
My Oura app continues to crash regardless of what I do to attempt to re-set it.
By Sheila Robertson 1 year ago
App crashes on opening, just goes back to normal phone screen.
By Diego Lopez 1 year ago
Switched from iPhone to Android. Gen2 crashes when I try to pair after logging into the app.
By Rachel Groh 1 year ago
Crashes immediately when attempting to open. It was working earlier today, then I had to reset the network settings on my iPhone and now it won’t open. Not sure if resetting the network settings has anything to do with it after reading all the other comments.
By Carin Moats 1 year ago
As soon as I tap on the app, it flashes and never opens and goes back to the original phone screen. It’s been doing that for 2 days. Help!
By Beth Hutchins 1 year ago
My Oura app won’t open on my IPhone
By Kathleen Mosdell 1 year ago
The app will not allow me to move from one page to another I go oto the first page start and go to the next page and press continue but nothing hapens
By Amy 1 year ago
Experiencing the same crashing issue as everyone else. I received push notification yesterday about active heart rate monitoring being available. Now today app doesn’t open at all.
By Wayman Mizell 1 year ago
As many others have stated. App closes seconds after attempting to open.
By Amy Adams 1 year ago
App is crashing. Where’s my data and what is the solution if I’ve tried all of the suggested options below.
By Anatoly 1 year ago
App is not opening any more iOS.
By Brian Shinn 1 year ago
I have tried doing all the recommendations on how to fix the app crashing. I can’t get it to work.
By Lauren 1 year ago
Oura App has been working great until today. When I open the app, it attempts to start up for 1 second, and then it crashes. I'm on the latest version of the Oura App and iOS is up to date.
By John Clarke 1 year ago
Same issue as everyone else. App worked fine for years before now crashes instantly. Would like a fix & or reassurance that deleting/reinstalling the app will not delete my data.
By Jackie d 1 year ago
When I try to open app on my iPhone 13, it just shows a screen and then immediately crashes.
By Becky 1 year ago
Oura Ring app crashing. Opens for a flash then closes.
By Tww 1 year ago
Same here. Oura app opens for a fraction of a second and then crashes. Tried to close the app and restart - no success. Help Oura!
By Mom of Two 1 year ago
Same problem as everyone else. App opens for a few seconds and then goes away. Are they actively working to fix this?
By Chieh Ru 1 year ago
I’m having the same problem as many others. I tried to open the oura app, it flashes on for one second then disappears.
By Suzanne Aistrop 1 year ago
Hi, Oura ring has worked great for 3 years! Now when I open the app, it starts to open for a second and then disappears. I don’t want to lose 3 years of data. I’ve made sure the app and iPhones iOS are both up to date. Please help. Suzanne Aistrop
By Bill Rau 1 year ago
Woke up this morning and tried to sync my Oura ring and check my sleep stats for last night. The app won’t launch. When I tap the Oura app icon, the Oura screen appears and then goes away. I have restarted the phone twice and the problem persists…. The application was working yesterday. This problem just occurred this morning. I updated the app yesterday to version 4.3.3
By Britt Bargfeldt 1 year ago
Same problem as described below - app crashes as soon as I try to open it. Has anyone found a fix?
By Adam 1 year ago
App crashes. Attempted to update app but issue persists.
By Henna 1 year ago
Was working fine in the morning but suddenly app started to crash every time I try to open it
By Rebekah 1 year ago
Same issue as everyone else. App was working fine today then I bought a new iPhone and now it crashes as soon as I try to open it.
By Kristen 1 year ago
Same problem, oura app just crashes as soon as it’s open. I have tried everything I know to do and it continues. Has anyone found a fix?
By lili 1 year ago
App crashes in a sec. What is going on?please help
By Kim Kruger 1 year ago
Same problem app won’t open just crashes
By Edward Plotkin 1 year ago
Oura is having trouble with Google play services message OnePlus 7 pro. Please advise.
By Darius Campinha-Bacote 1 year ago
Exact same issue is happening to me: “App won’t fully open. Opens for a second and then crashes.”
By Falynn Gielish 1 year ago
App won’t fully open. Opens for a second and then crashes.
By DJ Propp 1 year ago
iPhone: when I try to open the app, it flashes for a fraction of a second, then crashes. iPad: when I tried to pair my ring with the app, my iPad app couldn’t find my ring, which was on its charger inched from the iPad.
By Daniel sim 1 year ago
Hi, I changed phones from android to iphone, followed the steps to back up, factory reset and uninstall on old phone and install and set up on new phone. Now whenever I launch Oura, it crashes. Help!
By Maya 2 years ago
I click on app and it starts to open and then doesn’t. Started tonight and all my data is in there so I don’t want to delete and reinstall app. What’s the problem with it
By Brian Peele 2 years ago
forced to reset android phone to factory settings. On restart unable to login and connect my Gen3 ring. App opens with start page, but when account email entered on second page app will not give continue prompt. Have tried everything from Oura help pages and no effect. I can log in to the cloud and can see all my previous data. Just cannot connect anything through the app. Have force stopped, uninstalled\re-installed, hardware reset and all. How to I get this back??
- Not very accurate compared to a sophisticated medical device
- No customer service
- Arbitrary cut off date
- Emails answered on average 10 days after being sent
- Emails never looked at or considered situation
- Cut and pasted form letter response
- Big deal ended within a matter of days of the email
- Had to email customer service 3 times through 2 different methods before getting any response
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Complete guide to troubleshoot Oura app on iOS and Android devices. Solve all Oura app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Oura Health Oy, developers of Oura.
100% Contact Match
Developer: Oura Health Ltd
E-Mail: [email protected]
Website: Visit Oura Website
75% Contact Match
Developer: Aura Health - Mindfulness, Sleep, Meditations
E-Mail: [email protected]
Website: Visit Aura Health - Mindfulness, Sleep, Meditations Website
Three daily scores — Sleep, Activity, and Readiness — give you a clear understanding of the state of your body with actionable guidance on how to stay balanced. Customize your experience by adding tags — like "caffeine" or "alcohol" — and discover how your choices affect your sleep and recovery. Import workouts from your favorite fitness apps, and share your sleep and activity details, and mindful minutes with Apple’s Health app. View your daily, weekly, and monthly trends, and discover how your choices and environment affect your body. Learn how your sleep, activity, and lifestyle choices affect your health each day. Get a clear picture of your recovery by following changes and trends in your nighttime resting heart rate and heart rate variability. Understand your health and your body’s rhythms by tracking daily and monthly body temperature variations. Get resting heart rate and HRV insights immediately after a guided meditation or breathing session. See your sleep stages — REM, deep, light — and discover your ideal bedtime. Reach dynamic activity goals based on your readiness. Continued use of GPS running in the background can dramatically decrease battery life. Need help? Check in with your body using this app's Moment feature. See advanced charts and download your data for a deeper analysis. Measure your daily activities, calories and steps, and monitor your inactive time. Get a more detailed view of your data with this app's web experience. Find your balance between strain and recovery.