HHAeXchange+ Reviews

by CelinaD_

Creator of HHAeXchange needs to hurry up, get it together, get with it and fix this TERRIBLE app. After every update HHAeXchange just seems to gets worse and worse. After this new “update” it now says that my login info is invalid. If you’re going to create an app, especially for job companies to use, THEN DO IT RIGHT. Because HHAeXchange is complete GARBAGE! I’d give no stars at all if that was an option.

by Stacy Joyce

After the couple of updates HHAeXchange finally was beginning to work but now after this last update I logged in and all the scheduled visits were gone and the members were gone as well.
So I deleted HHAeXchange and reinstalled again, the visits came back and the members as well. Then after a couple of hours I logged back in just to make sure it was still working and nope, the visits and members were gone again. So now I'm having to delete and reinstall HHAeXchange just so I can clock in and out which is beyond frustrating...

by Notputtingupw/bullshitnemore

The company as well as HHAeXchange have major glitches and personality issues! They spend more time trying to get on the” same page” then they need to. HHAeXchange at least doesn’t gossip about coworkers and clients. But it does lie about clock in times and clock out times so it’s just as bad. Not to mention how badly cryptic both are HHAeXchange just like it’s outreach.

by Zukilu

After HHAeXchange finally got my schedule in and kept it in, I was happy that I was able to clock in and out. The GPS has never worked though. It shows me to be over 4,000 feet away. After the last update was installed, everything disappeared. So, I have to call my coordinator at least 2 or 3 times a week to give my hours. Today she called me as half my hours had disappeared on her end after I’ve given them to them twice.
Yes, I’ve called IT and I understand they are probably overloaded with problems like mine but they could at least return my VOICEMAILS and tell me approximately when they may get back to me. Needless to say, I’m very frustrated!!!!!! Oh, I actually rate HHAeXchange less than a star. I think they went live before they were ready. They need to reload mine at least.

by -Paulie R-

HHAeXchange was doin alright after the new updates. Faster loading time, and less of a tendency to delete my schedule data. GPS still doesn’t work right tho.

Anyway, I started having issues with it again after it wouldn’t let me log in using my fingerprint. I was like “okay” and I tried logging in with my password instead, but then I keep getting this dumb error that says something about “please log out, and log back in to fix the issue” BUT I’M NOT EVEN LOGGED in 💀 that’s the issue. How am I gonna log out if I can’t even log in, man?

This keeps happening over and over, even after closing HHAeXchange and opening it again. I even restarted my IPhone and, nothing. Same results.

by Sandra111

I have not had any problems with HHAeXchange until they updated their version three days ago. Now I get repeated messages that I am not logged into Internet service Therefore, I cannot login and record my time. It tells me to establish an Internet connection and try to login again. Well, everything in my house and all the other apps on my phone have no problem & are logged in to internet so it’s working fine. It is only HHAeXchange that cannot seem log on after their version update!! And yes, I have deleted it and reinstalled three times and it makes no difference.

by HORRIBLE APP! Don’t Download!

This is the worst app ever! First off you can’t even use it with your cell service! So like every other app on the planet will run using my Verizon unlimited cell service BUT THIS ONE! So I actually had to pay to have WiFi put in the clients home so I would be able to use HHAeXchange. Also bought a new phone and still the same problem. Then today I couldn’t log in cause it continually said I had to internet connection! With not only full service bars and full WiFi bars it says no connection. Restarted my phone, WiFi box and everything several times and still getting the same message!

by Playboyarmijo

HHAeXchange is complete garbage. It rarely works like it’s intended. It’s extremely inconvenient that it doesn’t respond. I cannot believe that states are relying on HHAeXchange in order to track Medicaid visits. HHAeXchange crashes often it doesn’t respond to tap. You must sign out and sign in multiple times in order for HHAeXchange to respond. I haven’t used an app with so many issues in the last 10 to 15 years. this should have never made it out of its beta testing phase let alone be relied on to track and record visits in real time. If I could give it zero stars, it would be -5 stars that’s how bad it is.

by Laura🐝

After the couple of updates HHAeXchange finally was beginning to work but now after this last update I logged in and all the scheduled visits were gone and the members were gone as well. So I deleted HHAeXchange and reinstalled again, the visits came back and the members as well. Then after a couple of hours I logged back in just to make sure it was still working and nope, the visits and members were gone again. So now I’m having to delete and reinstall HHAeXchange just so I can clock in and out which is beyond frustrating….

by Tx User293

Texas moved to this application at the end of 2023. It has been a complete nightmare for employees, employers and state agencies supporting MDCP. The State launched the program and then rolled back to give HHA time to fix issues. At relaunch months later there are still persistent issues. HHAeXchange doesn’t always work, employees are missing and unable to log in. Clocked visits intermittently disappear. There is no support for app users, instead they route employees to the state agencies to triage. HHA was not prepared to take on the contract for the state of Texas.

by Gho$twrighter

HHAeXchange is a HOT MESS! Since the newest update I have to delete and reinstall to clock in. Then to clock out i have to delete and reinstall again. My company says this a trial run. The maker of HHAeXchange is failing horribly. I mean did they not do quality and assurance check before the roll out? In any event I hope my agency out of Houston Tx (I’m going to leave it there) goes back to Vesta. The software is ancient as heck. But at least it worked consistently. Like they old saying goes, “If it ain’t broke don’t fix it”. My rating 1/10 or 1 star.

by Addicted To Searching

Have been asked to go do it, don’t go, get back in, new app now outdated. Several times told to use, then do t use. Several times told to download updated up. Loaded all data and then told not to use it. Go back to Vesta. I’m so confused, not going to try again until we’ve been told it actually works. Now being told to use Vesta and the newly updated app to put hours in both apps. What a mess. Lesson learned. IT group needs to properly vet HHAeXchange and functionality before rolling it out to real
Users. Do testing first.

by Twshield1

So my agency thinks it’s the providers who are using HHAeXchange incorrectly but HHAeXchange is severely malfunctioning. At one point HHAeXchange was working fine and the client Info Populated and I could easily punch in and out. Then came HHAeXchange update. After the update, HHAeXchange doesn’t remember a punch in and you end up with 20 active visits. The only way I have found to be able to punch in and out, I have to uninstall HHAeXchange every time I get ready to punch in or punch out. The developers for HHAeXchange need to be fired.

by Ivyfrogluvr

HHAeXchange system is such a pain in the rear. All my visits disappeared. And yes, I did everything correctly. I’ve had to uninstall and reinstall the whole app while I was at the patients house just to get it to let me log in. I work with pediatrics so you can imagine how difficult that was. These hassles are going to make providers not want to work with these populations. Maybe HHS should have made sure these EVV’s were more reliable before rolling it out.

by Beautiful, Beautiful Butterfly

HHAeXchange once it finally started working only worked for about 3 weeks. It never got my location right with its gps. Now I can’t even open HHAeXchange , it just shows to blue screen for a second then disappears. I understand that there may be issues at times but first we couldn’t use it for over a month and now it only worked for 3 weeks and is on the blitz again. This is horrible! I give it no stars.

by Fellowhippie

If I could give HHAeXchange zero stars I would it truly is terrible. It seems like I need to update every other week and now I have the updated version and it’s STILL NOT LETTING ME LOGIN. So annoying I really don’t like HHAeXchange. Then when you call customer support they won’t even answer the phone for hours and the call back takes long too! It truly is terrible

by Prel4girl

HHAeXchange keeps saying I’m more than 4000 feet from where I actually am. My agency says the state required them to change to this company from VisitClock as people were scamming and not where they were supposed to be. HHAeXchange is a joke and does not work at all. I just call my times into the office for them to manually put in which totally negates the reason they switched companies. That’s your government tax dollars at work.

by FlyRedd

This is the worst app I have ever used Vesta is so much better. The system doesn’t work at all. I have so many issues with this system from it showing that I am not in the area. I take pictures of my client Every day for my records because HHAeXchange is always saying something different. The company I work for should go back to the old system, other companies complain about it if I could I would give it 0 stars,

by I Can’t..

The agency I work for was using vesta then they got me and all the workers to start using HHAeXchange. I hate it with a passion… every day it’s the same problem I clock in but when I have to clock out. I have to clock in again. What’s worse is that I didn’t got pay the hours I work. Y’all gonna tell me I work 3 hours one day and the next day I work 5 hours.

by Thin2009

HHAeXchange needs to mask confidential information or lawsuit coming soon or later.
HHAeXchange is not user friendly, specifically with many labels of caregivers. Most functionality not working probably

by Tx COTA

It absolutely ridiculous that we have to use HHAeXchange in the first place because of the new mandated Texas law. Just another thing to have to document, regardless on top of having to keep a timely schedule for home health HHAeXchange hardly ever works especially in rural areas, where they say “it’s supposed to work offline” it doesn’t. Now it just crashes every time I go to log in after the new update.

by Jde2436

HHAeXchange is not at all good is annoying to all ways put a password every time need to log in also tracks your location when and where you are what if the patient as an appointment to the doctors cause they do a lot of them a appointments maybe three times a week it tracks you to the appointments to a lot of them are not happy a bout this and they also have to do this an a portal to confirm or approve hours if the never used a computer because they are from another country and are not computer savvy if they don’t use it the state terminates there program thats not right they kick them right off the help program….it’s gonna cause a lot of problem this system

by Askkathiee

HHAeXchange is HORRIBLE!!! I have to delete HHAeXchange each day to clock in and reinstall HHAeXchange each day in order to clock out ! It is very frustrating and a hard process and very time consuming because HHAeXchange erases all of the data of the member and all of my data each time.

by JustTheTruth00

NOTHING works, gps it’s all over the place it says I’m not even close to my client. The time is ahead for 1-2 hours I clock in at 8 am and it marks 9-10 am depending on idk what.
Sometimes you log in and it doesn’t let you clock in or clock out until the apps wants to “work”. I’m frustrated, I have done everything they tell me and it doesn’t work!

by Alexis Miles

I keep getting emails saying to update HHAeXchange or it could cause me not to be able to use HHAeXchange . However, every time I go to HHAeXchange Store, there is no option to update HHAeXchange .

by I Hate The New Change

They don’t even schedule the right times on HHAeXchange and it doesn’t show how many hours you worked in the day HHAeXchange is not helpful.

by PcaMarissa

Most unreliable app! Does not work. Does not contain any of the information needed to clock in or put and getting help from provider and app specialist is impossible! This is ridiculous !

by Crys5881

it’s not working as it should, no one to call and get help. Second day in a row it’s not working. I wish the state would have left us on the previous app. My employees never had these issues with the previous app. SMH.

by Brows19

It’s been a week since the last update. It was working for me prior to this. Now it only works if I delete HHAeXchange and redownload it every time. That means twice a day. How annoying. Please figure out the problem and fix it!

by Bea Marie Ortiz

I’m not even sure if I clocked in since there’s no sign of the visit I’m sure I clock in for. So I did it again and it said I have 4 visits in progress??? Where??? How can I see my visits?? How do I clock out??

by AbbyC162

Extremely frustrating how HHAeXchange doesn’t work unless you delete it and re-install it. A I don’t have the time B the service is horrible in the area I need it to be having to re-install it and C my data is being wasted on HHAeXchange!

by Spare12

HHAeXchange has major problems. I can’t believe they have state-government contracts. There are so so many compliance issues. It won’t let employees clock in and out. The visits often say pending approval and don’t ever show up on the employer side. It is a total and utter mess.

by Markas Cole

THIS PORTAL IS ABSOLUTELY RIDICULOUS AND NEEDS TO BE SHUT DOWN UNTIL ALL THE BUGS & VIRUSES ARE HANDLED PROPERLY!!! IF NOT, THEN PLEASE GET SOMEONE ADEQUATELY TRAINED TO BREAK THE SYSTEM DOWN AND REBOOT OR REBUILD IT!!!! I’ve been an employee of ………. for a little over year and our company has been using HHAeXchange for JUST a couple of months. I’ve heard my employers voice more in the past month and 11 days than when I actually started there. 🤦🏾‍♂️

by Shafted Again 2

Same review as the other one. Will not store member data, none of the features work properly.
Says there is an update, but there isn’t.
Typical frustration working with agencies employed by the State……they get their money first, the disabled person gets what’s left, and the caretaker gets this bul*#&t app to work with.

by Mea🐥🐥🐣

Haven’t been able to log in or one time without having to uninstall or log out to find member. Sometimes detects my location further than I really am. Can we please go back to vesta, can’t even clock in 3 mins early and have it say it’s pending approval? Am I not going to get paid or what?

by Hobby Robby

I have to uninstall and reinstall HHAeXchange literally every time I need to clock in and out of every shift. For some reason HHAeXchange doesn’t keep my schedule saved every since the update and the only way to re-retrieve my schedule is to uninstall HHAeXchange and reinstall it all over again.

by Alexis :,))

I keep getting emails saying that I need to update HHAeXchange when it’s already updated. HHAeXchange is so buggy and doesn’t show up any schedules. Please fix HHAeXchange.

by SA7813

Since I installed HHAeXchange , never worked, no matter how many times I deleted and reinstalled it, never worked, no scheduled appearance and unable to checkin/ Out. I hope they come up with something else.

by 1Care Bear

This System is the WORST!! It’s always having issues. I can never clock in and out correctly… Doesn’t show all the detailed information as it should. We try to review something it crashes.

by 22TCP

HHAeXchange is beyond frustrating and useless! I would have given it zero stars if that was an option. It glitches when logging in so you have to enter your login info twice and visits have disappeared. Vesta is way more user friendly and you don’t have to update HHAeXchange every week.

by Doodle Puzxle

I have installed and uninstalled HHAeXchange time after time and it still want open. This the second week and it still don’t work. The company should have stayed with there prior service.

by Caregiver 23

HHAeXchange was working the first week I tried it the second week needed to update and I did n now every time I try to clock in I found out I need to delete it and re download it for me to clock in and out..so sad please fix this

by J0hn0ah81

HHAeXchange or my company’s switch over to HHAeXchange or both is badly broken. I am too exhausted trying to figure out how to make it work in some half-baked fashion or another to go over all the issues, but basically nothing works right

by Ego Health Employee Dave

HHAeXchange deletes my schedule every day. I have to uninstall and redownload every day. In addition I have to do the recertification every day. HHAeXchange is horrible to say the least. 1 star review is rating HHAeXchange too high.

by Cumnggd341

HHAeXchange does not work at all. I can’t see the patient that I have and after clocking in when it’s time to clock out I can’t see the patients name and it looks as if I am clocking in again and then clocking out soon after. HHAeXchange is JUNK!!!

by Alexis Jnae

HHAeXchange is ridiculous. I have to delete HHAeXchange just to clock in and out, because it’s showing that I’m not scheduled for the day. 0/10 wouldn’t recommend. The updates for HHAeXchange is a waste of time, because it doesn’t work.

by Boba Tea Mochi

Can’t even clock in and clock out! How the heck am I going to get my hours!? I let my agency know about it and they told me that my account shows up activated and when I login to my account it says my connection(s) were deactivated. Seriously, what am I supposed to do now!?

by Josho67

I can’t even register 3 activation codes and each one is in valid. I am entering my correct information but it is saying my personal information is incorrect.

by MTMAEA

Even after the update, still not working

by Prz Jess

HHAeXchange is completely garbage keeps freezing can’t clock in and out correctly. It also keeps freezing every time I try and clock in or out. Doesn’t let me do my 2nd shift apparently it says it needs to be verified or something like that.

by Kk303!…

App still not allowing me to clock in I haven’t clocked in for the last two days

by Sue Sue911

Still not working no info no clock in and out button nothing

by Timoteo Bennett

I can’t even open HHAeXchange . It crashes before load.

by Raechel120

Can’t clock out! HHAeXchange is a joke. Nothing works properly. Vesta was 100 x’s better.

by TAAJF

App doesn’t work at all. Can’t clock in or out! If I do get to clock in when I go to clock out it clocks me back in!

by Tanyajoanne

It doesn’t work cannot clock out

by Tigerkks

The second day I used not loading my schedule anymore,

by Tired And Underpaid

If the state and or private company that makes money off MY LICENSE wants to track my location for clocking in/out then they should provide me with a personal phone. I pay the bill and TAXES for this phone/services. It’s mine. I shouldn’t have to use it to save the state and or private company money.

by LainaRenee22

HHAeXchange is horrible. Can’t clock in and out. I’m over it. Just a waste of an app

by Ricardo Frutos

Still can’t find my pacient

by JohnWithSunglasses

Every time I get a code it rejects it and says it’s invalid. Now I can’t even clock in

by Blablabla36588

VESTA WAS 10000x BETTER

by JJ20000124749562

Spent all last week setting everything up to go live on the second. Monday comes around and HHAeXchange won’t work and the access code keeps saying it’s invalid. What a pain!

by Provider007

HHAeXchange is a waste of time .

by Wow32332

HHAeXchange is only for people looking to have a out of control high blood pressure , aneurism, or a heart attack. If you want to loose time. Money and your very little Patient. Or be admitted in a psychiatric center HHAeXchange is for you.