Helium Wallet Status

Last Updated on 2026-04-22 by Helium, Inc.

I have a problem with Helium Wallet

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User reports:
No current problems

Mark 2023-12-20

Cant open wallet, gets to pin code screen then shuts down and says 'helium walllet keeps stopping' does the same on 2 different phones

Richard Anthony Mathus 2023-08-03

I have SOL in my wallet but when I try to send HNT to another wallet it says "insufficient funds" this wallet is so crap.

Mike 2023-07-21

Wont let me move hnt to exchanges, wont let me buy more sol for gas fees, wont convert iot to hnt.

Not My Name 2023-06-06

Try to claim rewards and nothing happens . iPhone 14

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Rsmk 2023-05-28

I see pending rewards, but after a successful claiming, I see nothing in my wallet.

Marcel 2023-04-30

I see pending rewards, but after a succesfull claiming, i see nothing in my wallet.

Showing 1-6 of 6 reported issues:

Common Helium Wallet Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Helium Wallet network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Helium Wallet App
1. On android, goto Settings » Helium Wallet » click [Force Stop]

Clear Helium Wallet App Cache and Data:
1. On android, goto Settings » Apps » Helium Wallet » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Helium Wallet.

On android, goto Settings » Apps or Manage Apps tab.
Click Helium Wallet » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Helium Wallet » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Helium Wallet