Spruce app not working? crashes or has problems?

Spruce Status

Published by on 2024-03-27

For people who want to be good with money. Spruce is a mobile banking platform
built by H&R Block, with banking products provided by Pathward.


I have a problem with Spruce

Are you having issues? Select the issue you are having below and provide feedback to Spruce.


problems reported in the last 24 hours

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Most reported problems


Reported Issues: 11 Comments

By Marissa   1 year ago


My app isn’t working, I can’t seem to log in

By Erica Wilson   1 year ago


My taxes were direct deposit. When transfer went through I was over the expected amount didn't think anything of it because my child tax credit was supposed to be given due to I was eligible but didn't receive at all during year for part of covid stimulus. The next day I was -3900 and the dorect deposit amount to had changed.

By Lynnette Winters   1 year ago


I cannot activate my card. I try to call but the call trlls me it doesnt recognize my number and hangs up

By Sammy sosa   1 year ago


I keep getting a message when I log in saying I cannot open an account right now… please help me out

By Zoie Stokes   1 year ago


Well let's start with spruce is a scam and scammed me out of a good lil Pennie

By shayla allen   1 year ago


Don't use this company!!!! They're awful. You'll regret it!!!!

By Kim Nieczypor   1 year ago


Downloaded app but will not let me log in

By Anita Tillotson   1 year ago


I can't get logged onto my app. Is there an issue?

By Jessica Montour   2 years ago


I can not remember my password and I have been trying to figure it out. Please can I get some help I'm wanting to fund my card but can't login. Thank you.

By Wendy   2 years ago


I am trying to file my tax return online through H&R Block. I want to set up and account to have my refund deposited on to a card. I go through the entire process to set up a Spruce account entering everything in, and it will not accept my information and on the screen, it has sorry for the inconvenience with absolutely no explanation on how to fix the issue?

By Lane Berrent   2 years ago


I am having difficulty downloading and installing the Spruce mobile banking app on my iPhone


Common dislikes about Spruce app

- No specific section to see pending deposits

- Have to put in phone number/email address every time you sign in

- Targets low income people to take money illegally

- Missing funds and duplicated transactions



Have a Problem with Spruce – Mobile banking? Report Issue

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Common Spruce Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Spruce app on iOS and Android devices. Solve all Spruce app problems, errors, connection issues, installation problems and crashes.


Table of Contents:

  1. Spruce iPhone Issues and Solutions

  2. Spruce Android App Issues and Solutions

   



  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at HRB Tax Group, Inc., developers of Spruce.


100% Contact Match

Developer: H&R Block Digital Tax

E-Mail: [email protected]

Website: Visit Spruce Website

100% Contact Match

Developer: Spruce Credit Union

E-Mail: [email protected]

Website: Visit Spruce Credit Union Website



About this app

Our Courtesy Coverage provides up to $20 in overdraft protection with qualifying direct deposit. this app is a financial technology platform built by H&R Block, which is not a bank. this app℠ Spending and Savings Accounts are established at, and the this app debit card is issued by, Pathward, N. A. , Member FDIC, pursuant to license by Mastercard®.  For people who want to be good with money. this app is a mobile banking platform built by H&R Block, with banking products provided by Pathward. this app has no monthly fees, no sign-up fees, no overdraft fees up to $20, and access to thousands of fee-free ATMs nationwide. Emergency fund? Summer vacation?  Early access requires deposit of federal refund directly into your this app Spending Account, and is not available if you choose a Refund Transfer or other account to first receive your refund.  Mastercard and the circles design are registered trademarks of Mastercard International Incorporated. * Other fees apply for certain uses of your this app debit card and accounts. See for details. this app Rewards are powered by Dosh.  This is a separate service from your this app bank accounts, provided by Pathward, N. A. ~ Early access to federal refunds depends on the timing of the IRS’s submission of the payment.  These funds are generally made available to you the day the payment instruction is received, which in the case of federal tax refunds may be up to 5 days earlier than the scheduled payment date.  The this app SM Savings Account is established by Pathward, N. A. , Member FDIC. ± Credit score is FICO® Score 8 based on Experian data.  See this app Rewards powered by Dosh Terms for details. ≠ Early access to funds depends on the timing of the payer’s submission of the payment.  These funds are generally made available to you the day the payment instruction is received, which may be up to 2 days earlier than the payer’s scheduled payment date.  This program may be changed or discontinued at any time. - Courtesy Coverage is only available for purchase transactions, ATM withdrawals, and over-the-counter withdrawals using your this app debit card.  To be eligible, you must receive $200 in qualifying deposits over the relevant 35-day time period and opt in.  To be eligible, you must receive $200 in direct deposits a month, not including tax refunds.  See Spending Account Agreement for details. § There is no fee to withdraw money at Allpoint® ATMs.  Cash back earned by qualifying purchases will be deposited in your this app Savings Account.  Your lender or insurer may use a different FICO Score than FICO Score 8, or another type of credit score altogether.  Understand what makes up your credit score, how different factors impact it, and how it’s used. 



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