Contact Spruce Support
Company Name: HRB Tax Group, Inc.
About: For people who want to be good with money. Spruce is a mobile banking platform
built by H&R Block, with banking products provided by Pathward.
Spruce Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with Spruce – Mobile banking. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Spruce – Mobile banking. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
Read 16 Customer Service Reviews 😭😔💔
I'm using spruce for the 1st time and I'm not one bit impressed! Considering been trying to sign into my account and it says NO! I feel it's beyond crazy cuz with how nice of a hotel you have and yet guests R limited to what and how they do it. So what if the poo closes at 8. We have special keys which makes us ""Catch our addition? Regardless we have keys that gives us special attention
I need my debit card to be active
Where are my 2 pending deposits?? Can someone cancel them. And close this account. Thanks.
The virtual card in my spruce bank is not showing and the debit card is also locked I moved my Money to savings account and can’t move it back to spending account again …what is going on?
For some reason every time I try to log in to my spruce mobile banking account it tells me I can't recognize the log in even when I redo my password it still tells me it can't recognize the log in and I have to have a code sent to my Phone can you please tell me what is going on with my account
I can not add or update my phone number or reset my password . Please respond asap .
I think someone got in to my SPRUCE account that I can't put in my email it is saying don't recognize it I would like the accout to be closed. And i will open a different on with a different email.
Forgot password no way to reset it
My account was approved months ago and I was sent a card I have yet to receive. Can someone help
I haven’t received my debit card
Been waiting 20+ days for fraud claim
I need help making sure a transaction didnt go through. it just says its settled right now
I still haven’t received my card and it’s been a long time and I need to transfer the funds to another account and am having trouble
DISTURBING !!!
by Navyman21
So I’m a big fan of online fintech style banks and their mobile apps and wanted to try this account out and use it as a side bank…. BIG MISTAKE !!! I downloaded the app and applied for account. Afterwards, their mobile app makes you put in your phone number and/or email address EVERY TIME you sign in to the app !!! This means their mobile app does NOT sync with your phone or know who you are !!! This is a HUGE security risk and the first red flag !! Once you’re in the mobile app, if you try clicking on “security notifications” to choose how you’d like your security set up, it doesn’t do anything ? It does nothing !! It’s like it’s disabled ?? 2nd red flag !! It gets worse from there….. I called their toll free number to close down my account since there’s NO WAY I’m going to trust this company or banking app with my info, let alone my money, and SURPRISE !! I get a call center in a foreign country….. Philippines !! Umm…. how about NO !! And the lady I spoke with, didn’t even have the ability to close down my account ?!?! Seriously ?? Is this a joke ?? She told me she would have to submit a request to their “back office” to close my account and that basically I MIGHT get an email confirming closure, whenever they get around to it ?? DO NOT TRUST YOUR INFO, MONEY, OR PAYCHECK TO THIS COMPANY !!! You’ve been warned !!
Scam!! BEWARE!!!
by Wkslpm
This is a banking platform supposedly created by HR Block, it is really Netspend. Netspend is so crooked they hide behind well reputable names such as HR Block and PayPal and others. This tax season it was my only option I had to choose from to receive my tax refund through HR Block online free file. Spruce targets low income people to provide”help” with their financial spending habits. I believe the true reason is to illegally take money from people who can not afford to do anything about it. I have had at least $2645 just go missing and I’ve tried making disputes and asking about my money to be hung up on and have transactions that have cleared be duplicated and kept pending for over a month to account for some of the missing funds. They answer the phone HR Block and HR Block in office tax preparers aren’t even offering this Spruce to their customers yet.
Spruce card
by Charz Un Happy
I have always had the emerald card this year I decided to go with spruce due to they claim you get your taxes 5 days sooner. Well not true in fact my return was deposited per I.R.S. Website March 2, 2022 and I have yet to see it on my card and it’s now the night of March 10th still nothing and no one knows anything and I called 5 days later from when it’s said it was deposited and asked a person with the irs and they confirmed it was sent to them. But no one at spruce can find it. They keep transferring me back and forth with spruce and h n r block I feel like I am in a game of ping-pong and I’m the freaking ball. I don’t know why spruce can’t find my money. This place is a joke and I would never recommend it to anyone. I am very disappointed and I my only step next it to call the BBB. Cause as far as I am concerned they stole my tax return from me.
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