SNB Status

Last Updated on 2024-09-07 by The Saudi National Bank

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14 User reports:
App has problems

User reports 14

⚠️ Most reported problems ⚠️

47.1%

Crashes

17.6%

Something else

17.6%

Not working

11.8%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of SNB Problems 😠👌🔥

- Monthly financial statements don't work

- Loyalty program and points not added to the app

- Credit card's remaining credit no longer appears

- Issues with fingerprint authentication

- Issues with quick login

- No investment option

- No subscription option

- Many missing features compared to the old app

- Interface is better but there are still many problems and bugs.

3 Reported Issues: 😵🆘🛟🚨📢

Francis

2023-06-27

The app stopped working and asking to disconnect VPN however i do not use VPN.

Francis

2023-06-27

The app stopped working and asking to disconnect VPN however i do not use VPN.

Mohamed Abdelghany Mohamed Ibrahim

2023-05-25

The app stopped working and asking to disconnect VPN however i do not use VPN.

Showing 1-3 of 3

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Common SNB Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot SNB app on iOS and Android devices. Solve all SNB app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

SNB iPhone Issues and Solutions

SNB iOS app crashes, not working, errors
SNB iOS app network issues
SNB on iOS has black/white screen

SNB Android App Issues and Solutions

SNB has errors/crashing/not working
SNB server network connectivity issues
SNB has black screen

SNB iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever SNB app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix SNB app crashes or not working on Iphone (iOS):

Close and restart the SNB app on iPhone
Update SNB app to the Latest Version for iOS
Uninstall and reinstall SNB iPhone app
Update your iPhone to the latest iOS version

Fix SNB on iPhone unable to connect to server/internet connection issues::

To resolve SNB network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix SNB black/white screen (blank screen) on iPhone:

Follow the SNB iOS app troubleshooting guide Here →

SNB Android App Issues and Solutions

Fix SNB not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent SNB app issues:

Force Stop the SNB App
1. On android, goto "Settings" » click SNB app. » click "Force Stop".

Update SNB to the latest version on PlayStore

Clear SNB App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "SNB app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch SNB.

Fix SNB unable to contact server/ SNB internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click SNB » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got SNB » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch SNB on android.

Solve SNB black/white screens issue on Android:

Follow the SNB android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at The Saudi National Bank, developers of SNB.

About this app

في البنك الأهلي السعودي، نسعى جاهدين لتقديم أفضل تجربة مصرفية رقمية لعملائنا في تعاملاتهم المصرفية إلكترونياَ، دون الحاجة إلى زيارة الفرع. تم تصميم التطبيق لإثراء تجربة العملاء في تقديم منتجات وخدمات البنك تعزيزاً لجودة القنوات المصرفية الرقمية بما يتواكب مع تطلعات البنك نحو الابتكار ورفع قدراته الإلكترونية لتحقيق الريادة الرقمية. At The Saudi National Bank, we strive to provide the best digital banking experience for our clients in their banking interactions digitally, without the need to visit a Branch. this app Mobile is set to enrich our clients’ relationships and loyalty in integrating banking products and services seamlessly, demonstrating our commitments towards innovation and elevating our digital capabilities towards digital superiority, through a distinctive user experience.