VIA go app not working? crashes or has problems?

VIA go Status

Last Updated on 2023-12-19 by VIA Metropolitan Transit

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Common VIA go Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot VIA go app on iOS and Android devices. Solve all VIA go app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

VIA go iPhone Issues and Solutions

VIA go iOS app crashes, not working, errors
VIA go iOS app network issues
VIA go on iOS has black/white screen

VIA go Android App Issues and Solutions

VIA go has errors/crashing/not working
VIA go server network connectivity issues
VIA go has black screen

VIA go iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever VIA go app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix VIA go app crashes or not working on Iphone (iOS):

Close and restart the VIA go app on iPhone
Update VIA go app to the Latest Version for iOS
Uninstall and reinstall VIA go iPhone app
Update your iPhone to the latest iOS version

Fix VIA go on iPhone unable to connect to server/internet connection issues::

To resolve VIA go network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix VIA go black/white screen (blank screen) on iPhone:

Follow the VIA go iOS app troubleshooting guide Here →

VIA go Android App Issues and Solutions

Fix VIA go not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent VIA go app issues:

Force Stop the VIA go App
1. On android, goto "Settings" » click VIA go app. » click "Force Stop".

Update VIA go to the latest version on PlayStore

Clear VIA go App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "VIA go app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch VIA go.

Fix VIA go unable to contact server/ VIA go internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click VIA go » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got VIA go » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch VIA go on android.

Solve VIA go black/white screens issue on Android:

Follow the VIA go android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at VIA Metropolitan Transit, developers of VIA go.

About this app

Buy and activate VIA fares and passes instantly on your phone. • Use Apple Pay, Visa, Mastercard for purchases and set up an optional account to make future visits faster. There are never additional fees to purchase VIA products through your goMobile+ app. It’s the way to go! • Stop worrying about misplaced or expired passes. VIA goMobile+ is VIA Metropolitan Transit’s mobile-ticketing app, available for smartphones. Purchase fares on the go for easy, fast boarding. Add funds to your account using cash at retailers. • Store multiple tickets on your phone for future activation. • Take your tickets with you when you upgrade your phone. • Quick links to trip planning and Next Bus information at your fingertips anytime.