VIA go Reviews

Published by VIA Metropolitan Transit on 2026-03-17

🏷️ About: VIA goMobile+ is VIA Metropolitan Transit’s mobile-ticketing app, available for smartphones. Purchase fares on the go for easy, fast boarding.

Rating 2.6/5

Safety Score: 33.1/100

Legitimacy Score: 33.1/100

Is VIA go Safe to Use?

We Investigate the app owner's website (Viainfo.net), verify their legitimacy, and uncover hidden scams and complaints.

Overall Customer Experience 😎

🤬 Negative experience

66.9%

😎 Positive experience

33.1%

🫥 Neutral

0.0%

~ from Justuseapp.com NLP analysis of 68 combined software reviews.

Is VIA go Safe?

VIA goMobile+ appears generally safe, but use with caution.

33.1/100

Safety Analysis »»

Is VIA go Legit?

VIA goMobile+ appears legitimate, though exercise caution.

33.1/100

⚠️ Share your Experience & Warn Others

Read 10 Customer Service Reviews 😠💢

2.6 out of 5

Student Registration Doesn’t Work

by EdwinTheFluffy

I created an account using my Alamo student email but didn’t receive any other instructions to get my UPass even after verifying my email. I’ve talked to several people from the customer service number provided in other reviews and still have not been helped properly. The process of getting student emails into the hands of Via is seriously wrong. It shouldn’t be this hard to get a student U-Pass. Because of y’all’s outdated app I’ve missed buss routes. Appreciate it.

Why break something that’s not broken?

by Drizzy1024

Just like the title says…. buggy, slow, unresponsive with error alerts. Why do I have to except the terms every time I want to buy a ticket? Why do I have to enter my card information? And half of the time I submit a transaction I always get a error message. I guess via got bored and decided to redesign a whole new app instead of keeping the previous

Doesnt recognize my old account

by Roxy_99

Keeps giving me a log in error. Says my correct password is not correct. Had to open new account which did not import my stored tickets. Does not support PayPal transactions anymore.
Terrible.

Trash App

by HunterGainz

VIAgo is so trash! no wonder it’s rated 2 stars I’m shocked that it got to that level. Clearly needs to make updates on VIAgo. The times are always wrong. In my opinion whoever made VIAgo should immediately fire themselves.

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Terrible

by Jinopaw

This new app is terrible!!!! It’s so complicating to navigate, can’t login with my old account, and doesn’t even look as good as the old app. Please revert back to the old one!!

Card problems

by Poltercade

It’s not taking any of my cards. MasterCard or visa even though it says it supports both.

Hate it!!!!

by 01100100110

The older app was way better 🤷🏻‍♂️

no good

by Nimsyyyyyy

VIAgo is soo much more complicated than the old version, and i cant log into my old account with the same password, do i have to make a new password?

Excellent bus service average app

by Brianjralph

Logging in is painful. Even though I have the right password it blocks me. I share one account with the kids and that causes a lot of pain on VIAgo . I created a new account and when it comes to saved cards it just stalls and goes nowhere. I really hope you guys can up the game on VIAgo so that it is as excellent as the bus service

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Works good

by Christineinsatx

Works pretty good and very simple to use

Is VIA go Safe? 🙏

VIA goMobile+ appears generally safe, but use with caution. JustUseApp Safety Score for VIA go is 33.1/100.
This assessment is based on our NLP analysis of 68 user reviews. Combined with the app store average rating of 2.6/5.

Safety Analysis

52.7% of users say app is risky 🚨

52.7%

32.7% of users say app is safe 👍

32.7%

14.5% of users have some concerns ⚠️

14.5%

Is VIA go Legit? 💯

VIA goMobile+ appears legitimate, though exercise caution. Our NLP models processed user feedback to estimate legitimacy. JustUseApp Legitimacy Score for VIA go is 33.1/100 .
This conclusion is based on analysis of 68 user reviews.