VIA go Reviews

Published by VIA Metropolitan Transit on 2023-12-19

🏷️ About: VIA goMobile+ is VIA Metropolitan Transit’s mobile-ticketing app, available for smartphones. Purchase fares on the go for easy, fast boarding.

Rating 2.7/5

Safety Score: 35.4/100

Legitimacy Score: 51/100

Read 10 Customer Service Reviews 😠💢

2.7 out of 5

Student Registration Doesn’t Work

by EdwinTheFluffy

I created an account using my Alamo student email but didn’t receive any other instructions to get my UPass even after verifying my email. I’ve talked to several people from the customer service number provided in other reviews and still have not been helped properly. The process of getting student emails into the hands of Via is seriously wrong. It shouldn’t be this hard to get a student U-Pass. Because of y’all’s outdated app I’ve missed buss routes. Appreciate it.

Why break something that’s not broken?

by Drizzy1024

Just like the title says…. buggy, slow, unresponsive with error alerts. Why do I have to except the terms every time I want to buy a ticket? Why do I have to enter my card information? And half of the time I submit a transaction I always get a error message. I guess via got bored and decided to redesign a whole new app instead of keeping the previous

Doesnt recognize my old account

by Roxy_99

Keeps giving me a log in error. Says my correct password is not correct. Had to open new account which did not import my stored tickets. Does not support PayPal transactions anymore.
Terrible.

Trash App

by HunterGainz

VIAgo is so trash! no wonder it’s rated 2 stars I’m shocked that it got to that level. Clearly needs to make updates on VIAgo. The times are always wrong. In my opinion whoever made VIAgo should immediately fire themselves.

⚠️ Share your Experience & Warn Others »

Terrible

by Jinopaw

This new app is terrible!!!! It’s so complicating to navigate, can’t login with my old account, and doesn’t even look as good as the old app. Please revert back to the old one!!

Card problems

by Poltercade

It’s not taking any of my cards. MasterCard or visa even though it says it supports both.

Hate it!!!!

by 01100100110

The older app was way better 🤷🏻‍♂️

no good

by Nimsyyyyyy

VIAgo is soo much more complicated than the old version, and i cant log into my old account with the same password, do i have to make a new password?

Excellent bus service average app

by Brianjralph

Logging in is painful. Even though I have the right password it blocks me. I share one account with the kids and that causes a lot of pain on VIAgo . I created a new account and when it comes to saved cards it just stalls and goes nowhere. I really hope you guys can up the game on VIAgo so that it is as excellent as the bus service

⚠️ Share your Experience & Warn Others »

Works good

by Christineinsatx

Works pretty good and very simple to use

Is VIA go Safe? 🙏

Yes. VIA goMobile+ is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 59 User Reviews sourced from the Appstore and the appstore cumulative rating of 2.7/5 . Justuseapp Safety Score for VIA go Is 35.4/100.

Safety Analysis

52.7% of users say app is Risky 🚨

52.7%

32.7% of users say app is Safe 👍

32.7%

14.5% of users have Some Concerns ⚠️

14.5%

Is VIA go Legit? 💯

Yes. VIA goMobile+ is legit, but not 100% legit to us. This conclusion was arrived at by running over 59 VIA goMobile+ User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for VIA go Is 51/100..

🔏 Privacy & Data Safety

VIA go collected the following data from you:

Data Linked to You:
- Purchases
- Financial Info
- Contact Info
- Identifiers
- Diagnostics

How was your experience with VIA goMobile+? Post a Review

Your Name *

First Name *

Your Email *

Your Message *