RTA Go Status

Last Updated on 2021-12-20 by Transdev Services, Inc.

I have a problem with RTA Go

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⚠️ Most reported problems ⚠️

Not working

50.0%

Something else

37.5%

Account

12.5%

24 hour clock ⏰

- Poor forgot password or login system

- Ticket expired before being able to activate it

- Company has shut down and tickets can no longer be used

Liana Parede 2023-08-13

I doesn’t let me login to my student account it just says Unrecognized error. I tried resetting my password multiple times and still won’t let me in

Julio Ramos 2022-06-26

App won't let me use payment method to buy ticket on my android phone. It just crashes every time I buy.

Kurtis L Tilley 2022-04-08

App crashes when I try to add a payment, buy tickets, and use tickets. I can't open the boarding passes I paid for

Showing 1-3 of 3 reported issues:

Common RTA Go Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve RTA Go network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the RTA Go App
1. On android, goto Settings » RTA Go » click [Force Stop]

Clear RTA Go App Cache and Data:
1. On android, goto Settings » Apps » RTA Go » Storage » click [Clear Data] option. This clears both data and cache.
2. restart RTA Go.

On android, goto Settings » Apps or Manage Apps tab.
Click RTA Go » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto RTA Go » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch RTA Go