John Hancock Retirement Reviews

Why would you design a app to not work? Doesn’t make sense. Links are not clickable and won’t let you proceed beside go back. But if you go back it says “ are you sure you want to go back? All data would be lost” Well no other place to go than go back and lose all the data you inputted so far so you have to start all over again. What’s the sense of JohnHancockRetirement really? I’ve tried closing JohnHancockRetirement . Restarting my phone. Reinstalling JohnHancockRetirement and the screen just darkens as if there is a button that is hidden you must press to move forward. The instructions clearly say what you need to do but nothing works besides go back once you made it so far.

App might be a fake app and now all my info and anyone else’s is compromised. Beware of JohnHancockRetirement.

You cannot even get a representative on the phone. John Hancock is by far the worst broker used on any of my retirement plans. I can’t even get a representative on the phone to help with a rollover that I am not able to do through the website. Whenever you try to call and go through all the prompts, it says to call back later or visit the website. I’ve called during business hours daily for over a week and I am not able to do the rollover through the website so this is useless advice. Absolutely terrible customer service. I cannot wait to get my money out of this brokerage and into a real one and highly advise ANYBODY against using John Hancock.

I need to see if my latest contribution was credited to my account. Unlike with my other 401(k) providers, the contribution typically isn’t credited on my pay day but several days later. That’s another issue.

The website gives me a server 500 error message so I can’t access my account there right now. And JohnHancockRetirement does not have any functionality to let us access this information. Why? It’s a simple table that shows the latest transactions/contributions. Any app worth their salt should let the account owners see the activity in their account, not just the totals.

I’m so annoyed that our company chooses to use John Hancock for our retirement plan.

I am using My Life Now app from almost 3 years and I never had major complaints. This new app provides website access from JohnHancockRetirement itself rather than logging to website through browser like in old app. This is great feature and reduces a lot of pain to see additional information like vested balance etc. without logging again.

Love JohnHancockRetirement very smooth. But still no landscape mode available yet for JohnHancockRetirement . Would be great to have it for the IPad.

When JohnHancockRetirement works it’s good, but it’s rare (half the time, from my experience over the past year) that it can pull up your account information. Doesn’t give you a lot of faith in your retirement nest egg when half the time you can’t access it. Gave it two stars because it’s decent half the time when you can log in. They need to get serious!

Downloaded JohnHancockRetirement , signed on with my existing John Hancock login and password, enabled Face ID and I’ve had not a single problem. So nice not to have to go to the webpage every time I want to check my account

What wouldn’t JohnHancockRetirement allow you to see returns on your investments at the very least. Ideally it’d be broken down by fund. Instead it gives you total amount which tells you nothing about your performance.

I understand there’s a link to the retirement website but then why am I using JohnHancockRetirement at all?

Gives you the basics. Rating high because I was tired of logging into website every time for balance.

It’s 2022 and the fact that a company a large as JH doesn’t have a functioning app is ridiculous. It says a lot about how they feel about their customers and how cutting edge they are. You still have to use snail mail to do business with them. Once the boomer generation dies so will your company. Please throw away the fax machine and hire someone to build an app and website.

Spent all this time enrolling, then try to get out of app, says progress will be lost. No other way out. Close app, go back in and get promoted to enroll again. Get to end of enrollment again, website says to call customer service. Call CS twice, going through the slow automated prompts, get hung up on twice right when I get to a live person.

I’ve literally never written a review for an app but this one is so bad. Every time I log in it asks me to enroll even though I am enrolled and can see the balance of my account in the background. I try to contact JH for help and the submit button doesn’t work! What a horrible clunky piece of crap app. If they can’t manage to create a decent app in 2021 how are they managing my assets?!

JohnHancockRetirement works with the basic functionalities, but is the worse user experience and design app for financial customer! You guys should do a better work especially because are managing million and millions of dollars and we the investors are using more the phone nowadays

Of any/all apps I have and use, this is by far the worst performing. Unfortunately, all my retirement funds are with Hancock, so it’s also the most important! Their response has been, ‘we’re having technical issues and IT is working on it’. Nobody has IT issues for 2 solid months.

While I enjoy having access through an app, JohnHancockRetirement needs to work. I’m very disappointed as JohnHancockRetirement freezes EVERY time I use it. Please do an update to fix this issue. JohnHancockRetirement is literally of no use as is. 0/10 functionality unfortunately.

Why would I ever provide an app with my social security number AND my date of birth? Are you crazy? To use your website I never provided both and to use your prior app I did not provide both. You need to find another way to get users to initiate JohnHancockRetirement .

Don’t trust them with your money. I’ve spent months trying to rollover my 401k and they simply won’t let me. My new plan doesn’t know what to do. My benefits manager doesn’t know what to do. I certainly don’t. Representatives are no help. Get your money out before they won’t let you.

“We are currently experiencing technical difficulties. Please try again later”. By “later”, it means “forever”.

I tried many times in a day and different days, it didn’t work.

Why bothered to deploy an app to production that is not working/fully tested?!

"We are currently experiencing technical difficulties. Please try again later." message pops up more than Youtube's double ads.

Like...why contribute to a 401k that you can't even access.

Have to go to App Store to use. Did get and it downloaded and opens but only in App Store

Crashes often, and back button takes you all the way back