Contact John Hancock Retirement Support
Company Name: John Hancock
About: .
John Hancock Retirement Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with John Hancock Retirement. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact John Hancock Retirement. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
Read 3 Customer Service Reviews 😭😔💔
***Fake app. Identity is compromised***
by Joker Loco 562
Why would you design a app to not work? Doesn’t make sense. Links are not clickable and won’t let you proceed beside go back. But if you go back it says “ are you sure you want to go back? All data would be lost” Well no other place to go than go back and lose all the data you inputted so far so you have to start all over again. What’s the sense of this app really? I’ve tried closing the app. Restarting my phone. Reinstalling the app and the screen just darkens as if there is a button that is hidden you must press to move forward. The instructions clearly say what you need to do but nothing works besides go back once you made it so far.
App might be a fake app and now all my info and anyone else’s is compromised. Beware of this app.
Terrible customer service and retirement plan
by Guccidaglacier
You cannot even get a representative on the phone. John Hancock is by far the worst broker used on any of my retirement plans. I can’t even get a representative on the phone to help with a rollover that I am not able to do through the website. Whenever you try to call and go through all the prompts, it says to call back later or visit the website. I’ve called during business hours daily for over a week and I am not able to do the rollover through the website so this is useless advice. Absolutely terrible customer service. I cannot wait to get my money out of this brokerage and into a real one and highly advise ANYBODY against using John Hancock.
App doesn’t let you access the transaction ledger
by Froogalmom
I need to see if my latest contribution was credited to my account. Unlike with my other 401(k) providers, the contribution typically isn’t credited on my pay day but several days later. That’s another issue.
The website gives me a server 500 error message so I can’t access my account there right now. And the app does not have any functionality to let us access this information. Why? It’s a simple table that shows the latest transactions/contributions. Any app worth their salt should let the account owners see the activity in their account, not just the totals.
I’m so annoyed that our company chooses to use John Hancock for our retirement plan.
Have a Problem with John Hancock Retirement? Report Issue
Why should I report an Issue with John Hancock Retirement?
- Pulling issues faced by users like you is a good way to draw attention of John Hancock Retirement to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a John Hancock Retirement customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using John Hancock Retirement.
Stop Ridiculous Charges.
Prevent apps from taking your money without permission. Get a free Virtual Credit Card to signup for Subscriptions.
Get Started now →
