Contact John Hancock Retirement Support

Why would you design a app to not work? Doesn’t make sense. Links are not clickable and won’t let you proceed beside go back. But if you go back it says “ are you sure you want to go back? All data would be lost” Well no other place to go than go back and lose all the data you inputted so far so you have to start all over again. What’s the sense of this app really? I’ve tried closing the app. Restarting my phone. Reinstalling the app and the screen just darkens as if there is a button that is hidden you must press to move forward. The instructions clearly say what you need to do but nothing works besides go back once you made it so far. App might be a fake app and now all my info and anyone else’s is compromised. Beware of this app.

You cannot even get a representative on the phone. John Hancock is by far the worst broker used on any of my retirement plans. I can’t even get a representative on the phone to help with a rollover that I am not able to do through the website. Whenever you try to call and go through all the prompts, it says to call back later or visit the website. I’ve called during business hours daily for over a week and I am not able to do the rollover through the website so this is useless advice. Absolutely terrible customer service. I cannot wait to get my money out of this brokerage and into a real one and highly advise ANYBODY against using John Hancock.

I need to see if my latest contribution was credited to my account. Unlike with my other 401(k) providers, the contribution typically isn’t credited on my pay day but several days later. That’s another issue. The website gives me a server 500 error message so I can’t access my account there right now. And the app does not have any functionality to let us access this information. Why? It’s a simple table that shows the latest transactions/contributions. Any app worth their salt should let the account owners see the activity in their account, not just the totals. I’m so annoyed that our company chooses to use John Hancock for our retirement plan.