Prudential Retirement Reviews

Prudential Retirement Reviews

Published by on 2021-05-20

Prudential Retirement® mobile app is now available in English and
Spanish! With the award-winning Prudential Retirement® app, you can take
control of your financial future – any time, anywhere. Enroll in your 401(k)
or 403(b) to easily manage your money, track your savings progress, acc...

Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue

Prudential Retirement Reviews

  • By

    Can’t log in

    I get the same message others complain about here,”you can’t access your account with this app right now”. The way it’s phrased used to make me think this was a temporary issue, but I’ve been trying for a month with no success. It just directs me to the website, and Prudential doesn’t seem to have any online support (no “contact us” forms or email addresses). In general, I always have difficulty accessing my Prudential data in apps or services. It is where I have the majority of my assets and it’s extremely frustrating not being able to see my balances in my financial software (so my net worth ends up being the sum of all my debt). It seems like the only place I can review Prudential data is on their antiquated website or in Mint, which I’m not a big fan of. After years of frustration I think it’s time to move my retirement accounts to a company that provides modern ways to access and review my account information.

  • By

    Can’t Log Into App Only Browser? Why have this stupid thing in the Apple App Store Then???

    Okay, so it seems to be a recurring issue with Prudential and its “technical support” and IT Department. I read ICOZIP review on here and found they had similar issue in August of this year. It’s now September and I was hoping for a better experience. I called the phone number provided by the rep here in the review response and unfortunately this app still USELESS!!! Why is this stupid, useless app still on the App Store if all it basically doing is working as a glorified Safari shortcut???? Tech support insisted it was a password issue and I said NO I can log into the browser but I PREFER SECURITY through the app by using fingerprint log in INSTEAD of password entering. She then said “This is an IT Dept issue” and basically restated I change my password. What a fool! PRUDENTIAL, FIX THE ISSUE AT HAND OR REMOVE YOUR USELESS IPHONE APP!!! Your app is a joke!!!

  • By

    Can’t log in anymore

    This has been a problem for me since the redesign a few months ago. I have deleted it and reloaded the latest version and no change. I try to login and get a screen that says I must login to the website to update my profile and I will be prompted. I login to the website on my computer - no prompts. I try to login to the page the app gives me - doesn’t work. A few months ago I called Prudential support and their reply was the app doesn’t work. I thought maybe this was fixed with the new version. I see from the comments I am not the only person experiencing this. Could someone get their act together to figure out the issue here? I also tried updating stuff on my profile on the web and saving it but that didn’t do it either. Everything was correct and nothing to change.

  • By

    What a nightmare

    This app has been nothing but problems since I got it. Every time I go to log in I get the exact same error message about my account not being available at this time and to log in through the site. I then log into the site and my retirement info (annuity) will never show up. It’s just a constant loading screen on any device I attempt to log in through. It’s very difficult to see if my employers have been making the contributions that are owed to me when I cannot even begin to see the balance in my account. I really hope they fix these issues because unfortunately I do not have a choice in who my money is invested through, I can say that if I did it would most certainly not be prudential when such a large company cannot seem to get things straightened out.

  • By

    can’t even login

    I keep getting a pop up when I try to login that kicks me back to the website to help me “upgrade” my experience. The website is not mobile capable and has no clear directions for how to “upgrade” to the app. it feels super sketchy that I can’t just access the app directly to see my own money and reduces my confidence that Prudential is managing my money responsibly. it’s bad enough that I can’t seem to do anything with the website but look at my account and it telling me that I’m not saving enough for retirement while at the same time not telling me how to put more in. ridiculously bad for a financial services company although I’m not surprised their products are inaccessible to millennials because all they do is diss us in their ads anyway.

  • By

    Latest update is a piece of garbage -Can’t login

    If this rating system had a zero instead of one star as the minimum I would be giving you a zero! Against my better judgment I decided to load the latest version and it didn’t work any different than the previous ones that have been offered up in the last three or four months! I still can’t login !!!! I even deleted the app and reloaded it and I still can’t login! Obviously you people can’t write a program either because none of them work and the old one used to work. I will be calling your technical assistance line tomorrow. I’m sure I will get the same lame excuses that you always give. Personally I’m sick of your excuses and your extended delays in resolving this problem.

  • By

    The app has never worked!

    Just as the reviewer immediately above me noted, the app persistently says you cannot access your account at this time and redirects me to the website. I’ve tried uninstalling and reinstalling but to no avail. I do not understand how the developer can post updates of newly improved features when I can’t open my account up at all. I recently asked a Prudential representative about the app during a phone call and was told the same thing “...don’t know why the app doesn’t work”. This app needs to be taken down altogether until it is repaired. I share the sentiments of the reviewer above - in this day and age it’s simply unacceptable not to be able to access a major portion of one’s retirement account.

  • By


    For a major financial institution to offer such a junky, non-useful app they should be thrown in jail for offering such an app with so many bugs! You can’t even log into it. It constantly redirects you to their website even after all the upgrades known to man! This app doesn’t even deserve 1 star! My T. Rowe Price app works, Robinhood Stock Trade App works, hell even Acorns works, and I didn’t even have to call their Tech Support Desk! Prudential your Tech Team needs to get their “Pieces of Rocks” together and fix this junk! Who with any technical ability that manages the technical division of Prudential could even consider that this app was ready to be offered to their clients???? Oh I know the ones that get million dollars bonuses TO DO NOTHING!!!

  • By

    Improved app experience

    I’d been using the browser version for years and just noticed that they have a mobile app. The app is clean and well organized. Many of the main features that I use it for (performance, investment types, etc) are all available. Looks like you recently overhauled the app and I am going to use the app much more. Thanks for helping me with my retirement goals and I hope more people find it useful too!

  • By

    Much Better

    I did not find this app very useful when it first came out. I recently revisited it and was pleasantly surprised functionality added. First, Face ID was added, which made it much faster to access than a web browser. When it first came out all you could do was review your balance. Now you can change your contribution percentage, review and make changes to your investments and read articles. Now a useful app!

  • By

    Good for monitoring, not changes

    The app is fine for looking at your balances, but the only change you can make to the contribution amount. What would be useful to me Is the ability to change funds, change allocation amounts, etc.. I would also like to have access to the fund descriptions and performance history. Links to current financial market news would also be interesting.

  • By


    Since the new update months ago I have not been able to use the app. I have the same issue as some other people here where I need to update my settings to use the app. When I try to do that it says my account cannot use the app at this time. I am tired of seeing the same response from the developers to this issue too. The app used to work for me, now it doesn’t. You are one of the largest financial institutions and I work for a state government so thousands of people can’t use the app anymore either. It’s 2019 stop giving generic answers and fix it.

  • By

    More features

    I would like to see more information added to the investment options. Once you click the investments tab and the investments are showing, add a feature that lets you see how many shares you have in each investment category and also how much each share costs. That would be really useful. It’s very time consuming logging on to the computer to see this info. Adding it to the app would be very useful. Thanks. Hope to see that upgrade soon!

  • By

    Not full featured

    Does not show all my accounts like the prudential website does. It says “ You have plan(s) not currently supported by our app. Please log into to view your full account.” I hope they change this so I can see everything.

  • By

    Only good for checking your balance.

    This app is fine for checking a balance, but if you try to look at anything else, the screen with go black every few seconds. Also, under performance it just shows what you’re invested in. There are no graphs, no way to see how many shares, etc. It doesn’t seem that the developers are working too hard to fix this as people have been having this issue for months. iPhone X.

A better way to Contact apps

You can now contact Prudential Retirement customer service directly
via Email using our new site -

Contact Prudential Retirement directly

Is Prudential Retirement Safe?

No. Prudential Retirement does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 17,844 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.8/5 . Justuseapp Safety Score for Prudential Retirement Is 16.8/100.

Is Prudential Retirement Legit?

No. Prudential Retirement does not seem legit based on our analysis. This conclusion was arrived at by running over 17,844 Prudential Retirement User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Prudential Retirement Is 16.8/100.

Is Prudential Retirement not working?

Prudential Retirement works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.

Have a Problem with Prudential Retirement? Report Issue

Leave a comment:

Why should I report an Issue with Prudential Retirement?

  1. Pulling issues faced by users like you is a good way to draw attention of Prudential Retirement to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Prudential Retirement customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Prudential Retirement.

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