Johnson Financial Group Reviews

JohnsonFinancialGroup objectively worse than the previous one, and the myjfg service as a whole is a dumpster fire. Even the initial deployment JohnsonFinancialGroup was run by monkeys, as all online banking services were basically shut down for a full day to roll out this garbage.

The service constantly fails to load and synchronize account information on a regular basis. Have fun being forced to be late on paying bills because JohnsonFinancialGroup decided that your account had no information in it that day. Enjoy not being able to deposit checks because that feature didn’t want to load. Marvel at long load screens and error messages. If you want bad ideas, then this is the thing for you.

An app should be easier to use and more succinct than the website but this is just a squeezed in version of the website. You have to open each transaction to actually know who it came from because there are a bunch of meaningless words in front of the name of the company or business. The transfer button is a lot more clunky than the previous version of JohnsonFinancialGroup . And then it also showed incorrect numbers in my bank account, I had to sign in online to verify and confirm what was really in my account. The sign-in functions are the only easy thing about using JohnsonFinancialGroup .

Looks way better than the old app. There were a few errors when they launched it (which is totally expected with a launch of a new product with any company) but customer support was always on top of it, aware of the situation and any fixes. They got me in right away and were helpful and friendly. Johnson bank is the best!

Since they took away cardless for ATM I am not liking it. I would like that back felt more secure when I used it. Also don’t care for how it alerts you when you use your cards. Used to get alerts right away now it’s back to where it was when they first did this. Makes no sense as to why it should take two days or so for the alerts and then they combine the total $$$ instead of individually alerting you to what was charged. Going backwards people instead of forward So that’s why it’s a 2. Get better service with Chase so May go back to them.

So JohnsonFinancialGroup on a large computer doesn’t list all payees instead it faults to a scroll bar that is hard to use and payees are decided into groups. A very poor decision
I have noted that JohnsonFinancialGroup on any device no longer allows you to see account balances with future transactions like the old system did. That was a great planning tool and needs to be restored.
Tom

great tool, schedule transfers and bill pay super easy, and if you have an issue the IT department help right away. I have used when traveling and no complaints regarding updates and accurate information, will recommend to any customer from Johnson Bank!

It would be great. If the deposit check feature worked. Especially since the bank in my area closed and I have to drive a long distance now to deposit my checks.

Update after deleting and re-downloading JohnsonFinancialGroup the deposit check feature works.

Yes, it runs better than your past app but miss hit with My Finance Manager component. Problems you can’t add transactions including check numbers, everything shows pending until it is cleared, you can’t add other investment information , you can’t print subcategories and you can’t reconcile on the My Finance Manager part of JohnsonFinancialGroup . How can a bank get rid of direct access when you don’t offer a good finance app I feel as thought I went back to the 90’s.

I absolutely love the ease of being able to complete things on JohnsonFinancialGroup that previously was browser only! It makes my customer experience that much better! I also love the addition of MyFinanceManager and how it’s helped me keep track of how much unnecessary money I was spending! Thanks JFG!!

Need to add quick link to Intranet site.
Had to call customer service on how to transfer money. Not as user friendly as old app. Hard to find things.

All the info available to keep track of my accounts is available. I know day to day what my balances are. With one tap I can look at the history and account detail.

The new app more reliably uses facial recognition than the older app. So far, I am finding it easy to use and I use JohnsonFinancialGroup more frequently for more transactions than signing in through my computer.

I like how I can easily see what bills I have paid. I used to have to log on to the website via a computer to see if I forgot to pay a bill. Now I can see it right in JohnsonFinancialGroup .

I have to open the SCJ transaction to see who/what the transaction was for. Each account takes up more screen space so I have to scroll more to find accounts. Functionality is good, just takes more interactions than before to get to what to see or do.

I always wonder why companies change their apps usually an upgrade means a lot of frustration but this is a very user-friendly app and I really like it.

I like JohnsonFinancialGroup ….easy to navigate, but sometimes the bill pay does not work. Not sure if it is my problem/error, or what, but generally good when it works properly.

The Johnson Bank app is one of the easiest and customer friendly ones that I have used. Updates keep it easy to use and are posted in advance.

JohnsonFinancialGroup (and online) only allow an additional ‘regular’ payments for a mortgage payment. Not only principle only. Principle only payments must be made in person with cash. Not convenient at all. I did ask IT for help (they said I was one of the only few with the issue) but that was weeks ago and never heard back.

The lack of control for business accounts is frustrating. We would love to see more interactions available between business and personal accounts

I can see my account information and make transactions quickly

What a powerful tool to bring all of the information that you need to own your financials in to one place.

It has a fresh, clean design that is incredibly easy to use! And I was able to easily open a new account online as well!