Hancock Whitney Reviews

by JJFatwork

Hancock Whitney needs to update their compatibility information. HancockWhitney does not work for banking or even get on the list of apps in Settings once it’s installed. All it does is make an icon that shows a splash screen that won’t go away and let you get to the login screen. I’ve tried installing, uninstalling and reinstalling, rebooting — everything I was told to do during more than an hour of my time on the phone talking to 4 different people, including someone who was supposed to be an IT guy who told me it had to be my iPod’s fault because HancockWhitney was working... A brand new, fully updated 7th generation iPod that had already happily installed other apps. HancockWhitney also would not work on my fully updated 6th generation iPod — same symptoms. They finally admitted the truth, that it doesn’t work on iPods. Really? Then stop offering it to iPods on HancockWhitney Store.

by MotoX4FuN

Try this Mr/Ms Developer; open HancockWhitney and click the dropdown menu on the top left and then click “contact us”.
Does HancockWhitney stop responding for you like it does for me and EVERYONE I know who uses HancockWhitney?

For context, I am using an iPhone 12 Pro on iOS 14.4.2

Also, why is there not an option to dispute a charge from HancockWhitney ???
This seems like it would be a basic feature of any low budget banking app, yet your app does not have this feature. Why?
I recently had 3 back to back fraudulent charges for the exact same amount at the exact same online store made to my debit card and I had to make two trips to my local bank branch in order to dispute the charges. For some odd reason, the bank refuses to let you dispute the charges while they are pending when the money is still in your account. They REQUIRE you to let the transaction post and for your money to LEAVE your account before you can dispute the charges that you KNOW you did not make and you KNOW are fraud.
It’s ridiculous! Now I’m stuck waiting for MY MONEY to be returned to my account. If the option to dispute charges was available from HancockWhitney , maybe MY money would still be in MY account.

What say you Mr/Ms Developer?

by Pdurdeb

I’m always having constant problems with HancockWhitney . From it saying that I’ve enabled My Balance on another device, which I haven’t because I only use one phone too look at me account, to it saying my credentials are wrong. Again not true. Also it’s all the time not keeping up with my purchase history. It will go back and forth saying what I posted on my account 3 weeks ago and doesn’t show up what I have purchased the day before! Hancock needs to get it together. I’m tired of having these problems and if they can’t fix these problems. I will switch banks, so I can have an app that keeps with up with everything and doesn’t give me any problems like this one has. Absolutely awful and stressful. Good thing I’m able to keep it all on my calculator on my phone. Get it together Hancock!!!!! 🤬😡

by Kayak Patty

I don’t know how anyone can give HancockWhitney a good rating. Transferring money never seems to work. And you can’t tell if the transfer has gone through so you don’t know whether to try again or what!! There have been times when I thought it didn’t work and I ended up transferring more money than I meant to. Other times I thought it worked but finally gave up and wrote a check because no money was transferred.

The only way to look at transactions over a month old is to look at the pdf statements. HancockWhitney only shows transactions for the current month. That’s very inconvenient.

I don’t think Hancock Whitney is a bad bank but their app and website really are the worst. I decided to try the website since I was having so much trouble with HancockWhitney - what a joke. However, at least the website told me the transfer didn’t go through and to try again later - yeah right, like it’s going to work later!!

by WHERE IS THE CHALLENG?

EVERY TIME HancockWhitney has updated, I’m forced to delete the current app just to download the updated app instead of HancockWhitney letting login to the updated version. That’s EXTREMELY inconvenient AND ANNOYING!! No one has time for that especially when you have as many passwords to remember for work and personal apps. HancockWhitney also gives error messages all the time. If you’re trying to make your app more convenient and easy to use, you’re definitely failing in this department. I love my bank, but this is an issue if I’m in a pinch and need to login quickly.

by Rollinsnjade

Since becoming a member of Hancock Whitney I have yet to have any issues, this is one of my favorite banks I have ever been with. My only issue that I have found is that HancockWhitney does not have a lock feature to lock and unlock our cards. I have just had my card stolen and I feel like if HancockWhitney had a feature for the card owner to lock the card then I could have prevented someone from making a fraudulent transaction on my credit card. This also would have saved the bank the trouble of opening an investigation to dispute the transaction. Hopefully somebody with HancockWhitney sees this review and can possibly get us a new feature added to let card owners lock their cards in case they lose it, and possibly save them from having somebody spend money off of their card before they have a chance to call it to replace it.

by Oliver T. Cat

I use HancockWhitney everyday to check balances move money between accounts etc. I like it but this morning I could not login because inaccurate credentials. I have changed nothing. Just tried to check my acct balance like I do every morning. I deleted HancockWhitney and reinstalled and was able to get in and answer the security questions and enable Face ID. Logged out and couldn’t log back in before of the same issue. IDK.

by Jaymake1

I have been having HancockWhitney for about a year now. HancockWhitney seems nice, until I have to make a payment. I’m unable to for some odd reason. Payments on HancockWhitney are “transfers”. I can’t use my external bank to pay for my card with this bank on HancockWhitney . I have to log into card manager, which takes a little extra time. I wish I was allowed to use my other bank to pay for my card on HancockWhitney . I’ll make the rating for HancockWhitney 5 stars easy soon as it able to do that, bc right now it’s convenient & it’s not at the same time. Missing that one important step that I could use.

by MsTia6886

Update: Nicknames are back and I love it. But now the memo section when making payments has disappeared. A memo box only shows up when a physical check is being sent. I still need to make a memo no matter if payment is sent electronically or in paper form. Please put it back!!!

I still hate that I cannot see more transactions on the Transactions page. My balance is clearly evident on the account summary page so why does another “enhanced” balance need to be taking up space on the Transactions page. I want to see TRANSACTIONS on the Transactions page not a bunch of nonfunctional headers and limited scrolling. SO FRUSTRATING!!!

by TechRoar

The functionality of HancockWhitney works as intended. It’s quite convenient and stable.

But I will say whoever is working to keep HancockWhitney updated, isn’t providing them as prompt as they should. iOS 14 released today, and I can’t even open HancockWhitney because they didn’t update it to meet the requirements for users to operate it. It’s extremely annoying.

Edit: It took about a couple days, but they’ve made the update to be used on iOS14. I just hope in the future, they have these ready on the day of new software releases. They have plenty of time to prepare beforehand and people rely on these services being available.

by DCB1

I am very pleased with the service I receive when I visit the Whitney branch that I conduct business at. The employees are very helpful and are always professional and have very positive attitudes. The only complaint I have is that the checking account that I have with Whitney bank does not earn any interest. If it did, I would have rated five stars and would not have a negative comment. I am certain it can be done because I have a similar checking account with another bank that I bank with and each month my checking account earns interest and that is a very positive deal for me.

by Pop Vegas

I currently have the newest software IOS 14 from Apple and I have not been able to use my banking app for nearly 3 weeks because of it. Every time I tap on the banking app it tells me that my device does not meet the minimum security requirements for the application. I have never had problems until now. Now it won’t it let me log on the website using safari either because it thinks I am a fraudulent person when I am entering all the correct information in. It locked my account because of it. Can you please update or fix this issue because I would like to see my balance and my transactions?

by Jinjab

I have banked at different banks over the years and have been with Hancock Bank, now Hancock Whitney for over 20 years and my mother befor me. I have always received courteous, very helpful service from both tellers and officers when I had a question or needed help with a problem. I will never change banks as I have never had any difficulties with their servicr

by Cadillac "Nash Roberts" Jack

This is my “Go To” financial institution of choice having been with them as a legacy customer for decades. Always receive the utmost personal, professional, and friendly treatment whenever I have questions or need help of a financial nature. I can highly recommend their customer friendly checking, savings, and bill pay policies also. Looking forward to finishing my time on Earth with
Hancock/Whitney’s assistance. Thanks.

by Etang713

Whitney Bank has provided a helpful and convenient service by offering a friendly staffing and easy-to-use online application for transactions. All questions are answered with patience and understanding of my limited banking experience. My experience overall has been excellent when considering the attentive service for my customer needs. Whitney Bank will meet your needs as well.

by Certifiedfancy

This Branch is the best, their employees are always and I do mean always willing to go out of their way to make your learning their on line portal to better benefit you and keep you up on your financial status as well as your business accounts for they truly understand we only want our lives to run smoothly and safe. It’s awesome to know they have the same thing in mind too I love my New Orleans branch on Holiday Dr.👍

by 10johnnytiger12

Stephen Mills did an outstanding job helping me when I opened a new checking account here in Petal, Ms. He is knowledgeable, professional, and very helpful. He was impressed with my 790 credit rating, and helped me open a new credit card account, as well as obtaining a debit card. I’ve been a long time customer of Hancock Bank, and I’m hard to impress. But Stephen Mills deserves kudos for his cheerful attitude, demeanor, and genuine care in guiding me through a difficult financial situation.👏🏼😎

by Kelleys Island

As we moved from Cali to Biloxi after selling a house the brokers noticed Cali did NOT send complete closing costs😞. We were panicked, however Jamey (bank manager) Cindy & Jamie (bank employees) meet with us right away. The caring & kindness they showed us from the first phone call to sitting down letting us know everything will be ok was AMAZING. Unusual circumstances made for a wonderful and happy outcome. We closed on time with check in hand. I can not say enough about the GREAT team at Hancock Whitney downtown Biloxi branch.

Please thank them for Gordon & Kelley Pettis

by LondonLyric

HancockWhitney is great it has come a long way from where it used to be and it easy and very simple to use.
I know it will continue to get better a time goes on but I would like to make a suggestion and it maybe already in the works. Please add the ability to cancel, freeze, or replace my debit card within HancockWhitney & peer to peer transfers. I have a nephew in high school who I help out with different activities and it’s would be easy if I could just transfer or send him money directly from my app being that we aren’t on accounts together.
Thanks for being a great bank!

by _BigLexxii

I have been with Hancock since I was in elementary school, when my parents opened me a minor savings account. I have never had problem with Hancock Whitney. If I have a problem they solve it and if someone is trying to hack my card they are already on it. Using HancockWhitney helps me to know what’s in my bank account and allows me to transfer money if I have to. I’ve had a great experience with Hancock Whitney and hope eventually everyone else does too.

by Gary Workman

Normally I would give HancockWhitney 5 stars because it’s a great app. However yesterday I upgraded to iOS 14 and I now get thus error:
“ this device does not meet the minimum security requirements for this application. Please contact HancockWhitney publisher for more details”I don’t know whether this is an issue with HancockWhitney or with Apple but either way I have to have my banking app work. I don’t have this issue with other banks I use.
I am also increasingly having problems in general when trying to login to Hancock Whitney weather through HancockWhitney or through the Internet on my computer. Every time I login on my computer I have to go through a long process often ending with me having to change my password once again. Those things are not necessarily related to HancockWhitney and normally HancockWhitney actually seems to help avoid those situations.

My main purpose for publishing this is that I’m hoping someone will see this and fix the issue. I’m sure I am not the only one