Looking for a better banking experience? You found it.
Feel more in control of
your finances and plan with confidence—everywhere you go. Take care of
everyday banking, plus enjoy innovative features and smarter technology so you
Listed below are our top recommendations on how to get in contact with Truist Mobile. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Truist Mobile. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
100% Contact Match
Developer: Truist Financial Corporation
E-Mail: [email protected]
Website: Visit Truist Website
71.43% Contact Match
Developer: SunTrust Banks, Inc.
E-Mail: [email protected]
Website: Visit SunTrust Banks, Inc. Website
I really wish the developer would have paid more attention to the ease and features of the BB& T app. This app is not user friendly at all. There is no quick look at balances. There is no way to order the accounts if you have multiple but by far the absolute worst pitfall I have found is the bill pay aspect of the app. The BB&T app made it so easy to pay bill, edit existing bills, and really manage all my banking on the app without logging in on a computer. When I try to edit an existing payment for something that varies month to month like a utility bill it blocks it saying there is already the exact payment for the exact amount already scheduled on that date. Well last time I checked if last month I paid $72 and this month I change it to pay $97 then it isn’t the same amount on the same day. I have went from only using my phone and app to bank to being being forced to wait until I am home at night to take care of any banking needs I have. It’s enough to make me want to change banks completely which I plan on doing as soon as I check out their competitors apps for ease of use. I only wish I could give negative stars for this app.
Truist truly was not ready, this app is such a disappointment. In addition to being forced to switch from my Suntrust app this app rarely works, the layout, design and ease of use are terrible. Each time I access it there is a message in app that says the service your requesting is not available. I have used my Suntrust debit card for years to receive and send funds via Cash App. After being forced to switch to Truist, I was unable to receive or send money using Cash App. The error said your card is not allowing deposits please add a new card. I had to call Suntrust the rep initially told me to contact Cash App, I told her the problem started as soon as I was forced to switch to Truist. After going back and forth with her she said she refreshed my card which corrected the error with cash app. I tried to send money from cash app today I’m getting an error saying your bank declined this payment please update your card. Not only that, but I attempted to use my debit card in the grocery store yesterday and it was declined. I have used the same card for years. We were assured there would be no interruptions in services, but for me that clearly has not been the case. Truist you need to go back to the drawing board.
I have used BB&T for decades and started using the BB&T app followed by their U app which it was a slight decrease in user ease. Then suddenly I was forced to go to Truist. Since I have been using it, I have had problems with almost use. The mobile deposit feature is particularity frustrating. BB&T and U apps each had a framed area to center the check. Truist has no such feature and keeps telling me to move closer, until almost half the check is out of the field. It also kept saying I needed to use a darker background. I have no black surfaces in my house, so I have always used a navy blue or brown background without problems. Not so with Truist. I have also had issues with transfers. I have twice tried to transfer from my checking account to my credit card that totally failed. I did all the setup to transfer a relatively small amount to my credit card shortly before my due date to avoid penalties. Each time, after I had selected my checking account to transfer from (selected by pop-up showing my balance) when I got a message at transfer saying the account was not valid. I quit the app, restarted, and retried with same results. I am considering moving to a bank that doesn’t use Truist.
Aug 06 2022
I have an inappropriate charge on my debit card I wanted to dispute the transaction. However, this mobile function is not available at this time. This common feature always worked on BB&T banking.
What do I do not? Trust certainly does not care!
By Patricia Davis
May 07 2022
Can’t get on mobile banking. Got logged on and next page comes up about going paperless. Can’t get any further. This is ridiculous!
By jimmy a faircloth
Mar 20 2022
i have alway been with suntrust but now it is truist i cannot get into my account when you call they put you on hold for 50 or 60 minutes
people cannot help me i am 78 and not as fast every time i get my pass word blocked because o f two many failed attemps ?SOMEBODY HELP MEII I CAME HOME FROM VIETNAM IN 1969 AND OPEN ACCOUNT WITH THEM??
By Tammy wiggins
Mar 20 2022
Locked me out need to be unlocked bi the online support team
By John Barnes
Mar 16 2022
Made a change on the bill pay SunTrust app late December.Did not show up on the truist bill pay app. so account files were copied early in December and not updated before Truist app online. change has still not updated and bill pay not up to date on Truist app 3/16 2022.
Called bank and got hung up on 2 times from bad transfers. no help from branch. I have over 40 years in computing software and they cannot provide simple software file updates and app availability.
By Arthur W. Williams
Mar 15 2022
Some one changed my password and now I can not get into my account. I have waited over and hour three different days and can not get through. I got through once and was told that Truist is having issues solving my problem; so no help was received. I still can not use my online banking. Arthur W. Williams
By Ronnie S. Youmans
Mar 10 2022
Need payment history for 2021 on the loan I have on my truck. Need for tax purposes. Have called several times and have been on hold every time for more than an hour
By Nathan Smith
Mar 01 2022
I have been on hold for 3 hours and 4 mins with truist fraud department and still have not a single person. BRING BACK SUNTRUST!
By Tim Reynolds
Jan 05 2022
Mobile banking does not work and I am locked in a loop. Tried logging in as before into the Suntust mobile app that I always used, and am told that I am now ready to switch to Truist, and it goes not further. I DL'd the Truist app, and tried to log in, and it says the Truist app will be ready in Feb, and to continue using the Suntrust app. Huh? Not impressed so far with this merger thing.
By Glenn Gross
Sep 28 2021
I understand the difficulties in changing from BB&T but I am unable to get on either sight to view my account. I have followed the protocol maybe 10 times and am told I have either the wrong username or password. I have no problem making a new password but don’t see anywhere to do so. Appreciate your help so I can watch my account on line.
Leave a comment: