Contact Truist Mobile

Contact Truist Mobile

Published by on 2021-10-04

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How to Contact Truist Mobile

Truist Mobile Contact Information

Listed below are our top recommendations on how to get in contact with Truist Mobile. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Truist Mobile. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).

100% Contact Match

Developer: Truist Financial Corporation

E-Mail: [email protected]

Website: Visit Truist Website

71.43% Contact Match

Developer: SunTrust Banks, Inc.

E-Mail: [email protected]

Website: Visit SunTrust Banks, Inc. Website

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You can now contact Truist Mobile customer service directly
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Contact Truist Mobile directly

Common Truist Mobile Issues

  • By Howard867239

    Not even close to the BB&T app

    I really wish the developer would have paid more attention to the ease and features of the BB& T app. This app is not user friendly at all. There is no quick look at balances. There is no way to order the accounts if you have multiple but by far the absolute worst pitfall I have found is the bill pay aspect of the app. The BB&T app made it so easy to pay bill, edit existing bills, and really manage all my banking on the app without logging in on a computer. When I try to edit an existing payment for something that varies month to month like a utility bill it blocks it saying there is already the exact payment for the exact amount already scheduled on that date. Well last time I checked if last month I paid $72 and this month I change it to pay $97 then it isn’t the same amount on the same day. I have went from only using my phone and app to bank to being being forced to wait until I am home at night to take care of any banking needs I have. It’s enough to make me want to change banks completely which I plan on doing as soon as I check out their competitors apps for ease of use. I only wish I could give negative stars for this app.

  • By Vivette1957


    Truist truly was not ready, this app is such a disappointment. In addition to being forced to switch from my Suntrust app this app rarely works, the layout, design and ease of use are terrible. Each time I access it there is a message in app that says the service your requesting is not available. I have used my Suntrust debit card for years to receive and send funds via Cash App. After being forced to switch to Truist, I was unable to receive or send money using Cash App. The error said your card is not allowing deposits please add a new card. I had to call Suntrust the rep initially told me to contact Cash App, I told her the problem started as soon as I was forced to switch to Truist. After going back and forth with her she said she refreshed my card which corrected the error with cash app. I tried to send money from cash app today I’m getting an error saying your bank declined this payment please update your card. Not only that, but I attempted to use my debit card in the grocery store yesterday and it was declined. I have used the same card for years. We were assured there would be no interruptions in services, but for me that clearly has not been the case. Truist you need to go back to the drawing board.

  • By Wheezer MD

    Major disappointment that makes me want to change banks

    I have used BB&T for decades and started using the BB&T app followed by their U app which it was a slight decrease in user ease. Then suddenly I was forced to go to Truist. Since I have been using it, I have had problems with almost use. The mobile deposit feature is particularity frustrating. BB&T and U apps each had a framed area to center the check. Truist has no such feature and keeps telling me to move closer, until almost half the check is out of the field. It also kept saying I needed to use a darker background. I have no black surfaces in my house, so I have always used a navy blue or brown background without problems. Not so with Truist. I have also had issues with transfers. I have twice tried to transfer from my checking account to my credit card that totally failed. I did all the setup to transfer a relatively small amount to my credit card shortly before my due date to avoid penalties. Each time, after I had selected my checking account to transfer from (selected by pop-up showing my balance) when I got a message at transfer saying the account was not valid. I quit the app, restarted, and retried with same results. I am considering moving to a bank that doesn’t use Truist.

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Reported Issues: 1 Comments

By Glenn Gross
Sep 28 2021

I understand the difficulties in changing from BB&T but I am unable to get on either sight to view my account. I have followed the protocol maybe 10 times and am told I have either the wrong username or password. I have no problem making a new password but don’t see anywhere to do so. Appreciate your help so I can watch my account on line.

Have a Problem with Truist Mobile? Report Issue

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Why should I report an Issue with Truist Mobile?

  1. Pulling issues faced by users like you is a good way to draw attention of Truist Mobile to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Truist Mobile customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Truist Mobile.

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