Contact Truist Support

by Catlady11111

Just tried to deposit check using new Truist app. Kept getting message that amount of check entered did not match the check photo. Tried re-entering amount, closing/re-opening app, taking new photo of check nothing worked. Finally called Truist support. Rep had me delete app & re-install, which did not work. Then she had me load the app on my iPhone (I had been using my iPad because that is the only device that I use for banking). I was able to deposit check with I phone (I think). I got confirmation number but the deposit is not showing as pending in the account, nor did I get a confirmation email, which is apparently not an option with Truist, as it was with BB&T. At that point, the rep felt that she had done her job; it was now MY problem that the app does not work on the iPad since it works on the iPhone. Told me to check my settings & updates. Well, I did; they are the same on both devices; all operating systems & apps are up to date; the devices were restarted yesterday. And the BB&T app worked on my ipad; Bank of America app works on my ipad. If I cannot deposit a check using the Truist app on my ipad, maybe I need a new bank. What happened to BB&T’s customer service? Did that get lost in the merge along with a working mobile app? Also, the deposit should show immediately in the account as pending, and we should get a confirmation email. BB&T did; Bank of America does.

by Ayesme5

I was abroad when suddenly this app logged me out for no reason and left me with no access to my account. First I never wanted to make this change I was obligated to download this app because It didn’t give me no other options to stay with the BB&T app, second there is no options to reach customer service through the main screen on this app, and third I don’t feel like this developer cares about the customer service experience but other than the fact of just creating a Mobil app. To my perspective I had 4 lovely years being with BB&T never had any issue with the bank or banking online. I’m still trying to configure what’s going on with this app that doesn’t let me sing in because it says that my ID or passwords are not being recognize by the system but yet I was able to do it once before I went abroad and everything seemed like it was going well until this app started to glitch and crash. No better serving for sure and I have to be honest about this too, I had to write a review not for the clients to see and not download it because obviously we are being obligated to have to use this mediocre app, but for the developer to have a conscious and understand this app needs to be exactly or way better than BB&T other wise there is no way it can be a better banking experience. And waow I’m not the only one here writing a negative feedback.

by KodaW252

As a 26 year old male I can say with certainty that it’s is not the “older generations” that don’t like this new app. Several of those with higher rated reviews are probably just individuals with direct ties to the banking organization itself. Overall, the usability of the app has gone from easy to difficult. Several features that were once prominent on the “U by BB&T” app have been removed entirely such as the quick view balance, the credit score check, the account nicknames, and Home Screen widget. 96.1% of login attempts are met with a pop-up message saying that “these features are unavailable at this time.” What does that even mean? I can’t check my accounts on the go any longer? Not to mention that when I am scrolling through transactions the app literally kicks me out, less than a full 60 seconds into being logged on, and tell me that my session is about to expire. I also am more concerned with privacy using this app. After logging out and force closing the app, I still receive a notification 5-10 minutes after the fact that my “session is about to expire.” Should it not have expired when I logged out? When I force closes the app? Overall, this merger has made me trust the banking system that much less and this app has really been the final straw to break the proverbial camels back. Thanks but no thanks.