Brandclub app not working? crashes or has problems?

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⚠️ Most reported problems ⚠️

Something else
63.8%

Not working
19.1%

Connection
12.8%

Account
2.1%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Brandclub Problems 😠👌🔥

- App went down for 4 days for an update

- Survey money not given when product purchased

- Poor customer service

- Decide how much you paid for something, regardless of the price on receipt

  36 Reported Issues: 😵🆘🛟🚨📢

Wendy Self
2024-08-13

Amazon and target sync up.fine however walmart keeps saying fix error. How do I fix this when nothing has changed?

Dawn Geiger
2024-02-14

Keep getting “unknown error” when using the app

June Orcutt
2023-11-11

Won’t let me log in since I delete you

Isabella K Powell
2023-10-16

Trying to log into my account, password didn't work, so trying to reset password, not letting me do it

B A
2023-08-05

“Expiring rewards” doesn’t show anything. It’s completely blank but shows a balance that is about to expire. No idea what needs to be purchased.

Christy Staude
2023-07-16

Everytime I take a survey on the app it tells me my answers are not good enough, yet I'm writing well written responses based off of my experience with the products. I have not had one product survey accepted. It keeps telling me I need to give higher quality responses.

Christi Kattine
2023-07-12

Not getting code sent to my email to log on

Kelli Gordon
2023-06-15

Why aren’t my purchases showing the right rewards values? Making me mad! 2 things show wrong

Holly
2023-05-30

I referred a friend and they did all the steps and received rewards for past purchases but neither of our referrals are unlocked. It says she needs to finish setting up her account

Cathy Osborn
2023-05-23

Says update required yet it won't do anything when I click on Update Now

Amanda Anderson
2023-05-07

App says my rewards are unlocked after syncing but then shows those same rewards as locked.

Rose Mills
2023-04-03

I can't move past the connect your accounts. I've already connected walmart (still asking me to connect) and it's saying my amazon password isn't right. (I'm almost positive it is) I've had problems connecting before this happened it just wouldn't load.

Christina Lodge
2022-12-17

After my referral signed up with my link, my reward isn't unlocked

Shawna
2022-12-02

CONSTANTLY DOES NOT RECOGNIZE PURCHASES MANY TIMES THINGS EXPIRE OR THE SURVEY REWARD NEVER COMES OFF.

Sarah Maddox
2022-10-27

I have tried for several days to get my Walmart account synced to Brandclub. Amazon and Target worked fine, but Walmart will not connect at all. It says to check username and password and I know for a fact it is being entered correctly.

Lisa
2022-10-26

Brandclub will not connect with my Walmart account. It worked for a while but now it says password error. It's the same password. Left several customer support reports with no contact.

Lisa
2022-10-26

Brandclub will not connect with my Walmart account. It worked for a while but now it says password error. It's the same password. Left several customer support reports with no contact.

Cassandra Johnson
2022-10-25

The app will not link my Walmart account. Keeps asking me to check username and password which are correct. I. Tried contacting support several times in the past couple weeks and have not received any help or even a response.

Maria Nunez
2022-10-10

Account not working. It says under review. Still haven’t gotten paid.

Holly
2022-10-05

Brand club not syncing with Walmart app, keeps disconnecting from retailers

Priscilla
2022-08-09

Just like many , I'm unable to unlock my rewards even though it shows the items I purchased. And all it says next to it waiting for retailer confirmation and it's for pennies. It's very upsetting because I made the purchase based on these offer backs . And customer service just never answers .

Juliea
2022-06-18

My account isn’t syncing and giving me my rewards for purchases items.

Lyn Dunn
2022-06-01

Won't log me in or let me cash out my rewards

Valeree
2022-05-01

1. Surveys aren’t available AT ALL. 2. Purchases never sync properly. 3. I haven’t had survey rewards unlock properly in WEEKS. Over a month. It just unlocks purchase rewards for pennies, instead of the $2-$3 survey rewards I’ve done. The club will even say “your next purchase will unlock $2.75 in rewards”, then the app unlocks a .06 purchase reward. 4. Customer service is an absolute joke. I hope someone punches Alex K. right in the face for being so utterly useless at his job & never actually answering any of the questions asked.

Vanessa Macafee
2022-04-27

My accounts arent syncing and just show “awaiting retailer confirmation” despite me having confirmation that the orders have been completed.

Lida Ann Gonzalez
2022-04-21

I am unable to access Brandclub. When I try all the screen shows are stars coming in and out. I just downloaded the app and I have been unable to use it. Please Help.

Katie Heller
2022-04-21

My brand club hasn't been working since the 13th of April. I still have pending rewards. And customer service is a joke, they never get back to me.

Victoria
2022-04-15

App is not syncing orders. I made an in store purchase and paid with my target wallet. The app didn't give me credit for most items that I have locked rewards for, and then the items it did give me credit for say "waiting for delivery confirmation from retailer."

Kenyan Jones
2022-04-15

Downloaded the app this morning and everything was working fine, now the app wont open. It is stuck on Brandclub frozen

Jennifer Osborne
2022-04-11

Not receiving my rewards and the rewards I do have are locked and unable to unlock them. I have sent SEVERAL messages for help, guess they don't have customer support.

Showing 1-30 of 36

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About this app

With the this app app, you can earn cash rewards when you shop and engage with your favorite brands.  Engage with your favorite brands while shopping online or in-store. Earn real cash.  Get rewarded to shop anywhere, such as Amazon, Walmart, Instacart and your favorite brand websites. this app is the first rewards program that goes beyond shopping.  SOCIAL: Earn rewards when connecting with your favorite brands.  SURVEYS: Get paid to take surveys from your favorite brands.  Just real cash transferred to your account.  MEMBERSHIP: Get rewards and exclusive offers when you join.  AFFILIATE: Get paid a commission for every affiliate sale.  ADVOCACY: Get paid for each club member you refer.  Download our free mobile app to sign up for an account.  No confusing point systems or gift cards.  Get started by downloading the this app app today.