Brandclub app not working? crashes or has problems?

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I have a problem with Brandclub

Are you having issues? Select the issue you are having below and provide feedback to Brandclub.



⚠️ Most reported problems ⚠️
Something else
76.6%

Not working
12.8%

Connection
4.3%

Account
2.1%

Problems reported in the last 24 hours

24 hour clock ⏰

📋 36 Reported Issues:

W
Wendy Self 2024-08-13

Amazon and target sync up.fine however walmart keeps saying fix error. How do I fix this when nothing has changed?

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Dawn Geiger 2024-02-14

Keep getting “unknown error” when using the app

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June Orcutt 2023-11-11

Won’t let me log in since I delete you

I
Isabella K Powell 2023-10-16

Trying to log into my account, password didn't work, so trying to reset password, not letting me do it

B
B A 2023-08-05

“Expiring rewards” doesn’t show anything. It’s completely blank but shows a balance that is about to expire. No idea what needs to be purchased.

C
Christy Staude 2023-07-16

Everytime I take a survey on the app it tells me my answers are not good enough, yet I'm writing well written responses based off of my experience with the products. I have not had one product survey accepted. It keeps telling me I need to give higher quality responses.

C
Christi Kattine 2023-07-12

Not getting code sent to my email to log on

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Kelli Gordon 2023-06-15

Why aren’t my purchases showing the right rewards values? Making me mad! 2 things show wrong

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Holly 2023-05-30

I referred a friend and they did all the steps and received rewards for past purchases but neither of our referrals are unlocked. It says she needs to finish setting up her account

C
Cathy Osborn 2023-05-23

Says update required yet it won't do anything when I click on Update Now

A
Amanda Anderson 2023-05-07

App says my rewards are unlocked after syncing but then shows those same rewards as locked.

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Rose Mills 2023-04-03

I can't move past the connect your accounts. I've already connected walmart (still asking me to connect) and it's saying my amazon password isn't right. (I'm almost positive it is) I've had problems connecting before this happened it just wouldn't load.

C
Christina Lodge 2022-12-17

After my referral signed up with my link, my reward isn't unlocked

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Shawna 2022-12-02

CONSTANTLY DOES NOT RECOGNIZE PURCHASES MANY TIMES THINGS EXPIRE OR THE SURVEY REWARD NEVER COMES OFF.

S
Sarah Maddox 2022-10-27

I have tried for several days to get my Walmart account synced to Brandclub. Amazon and Target worked fine, but Walmart will not connect at all. It says to check username and password and I know for a fact it is being entered correctly.

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Lisa 2022-10-26

Brandclub will not connect with my Walmart account. It worked for a while but now it says password error. It's the same password. Left several customer support reports with no contact.

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Lisa 2022-10-26

Brandclub will not connect with my Walmart account. It worked for a while but now it says password error. It's the same password. Left several customer support reports with no contact.

C
Cassandra Johnson 2022-10-25

The app will not link my Walmart account. Keeps asking me to check username and password which are correct. I. Tried contacting support several times in the past couple weeks and have not received any help or even a response.

M
Maria Nunez 2022-10-10

Account not working. It says under review. Still haven’t gotten paid.

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Holly 2022-10-05

Brand club not syncing with Walmart app, keeps disconnecting from retailers

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Priscilla 2022-08-09

Just like many , I'm unable to unlock my rewards even though it shows the items I purchased. And all it says next to it waiting for retailer confirmation and it's for pennies. It's very upsetting because I made the purchase based on these offer backs . And customer service just never answers .

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Juliea 2022-06-18

My account isn’t syncing and giving me my rewards for purchases items.

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Lyn Dunn 2022-06-01

Won't log me in or let me cash out my rewards

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Valeree 2022-05-01

1. Surveys aren’t available AT ALL. 2. Purchases never sync properly. 3. I haven’t had survey rewards unlock properly in WEEKS. Over a month. It just unlocks purchase rewards for pennies, instead of the $2-$3 survey rewards I’ve done. The club will even say “your next purchase will unlock $2.75 in rewards”, then the app unlocks a .06 purchase reward. 4. Customer service is an absolute joke. I hope someone punches Alex K. right in the face for being so utterly useless at his job & never actually answering any of the questions asked.

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Vanessa Macafee 2022-04-27

My accounts arent syncing and just show “awaiting retailer confirmation” despite me having confirmation that the orders have been completed.

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Lida Ann Gonzalez 2022-04-21

I am unable to access Brandclub. When I try all the screen shows are stars coming in and out. I just downloaded the app and I have been unable to use it. Please Help.

K
Katie Heller 2022-04-21

My brand club hasn't been working since the 13th of April. I still have pending rewards. And customer service is a joke, they never get back to me.

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Victoria 2022-04-15

App is not syncing orders. I made an in store purchase and paid with my target wallet. The app didn't give me credit for most items that I have locked rewards for, and then the items it did give me credit for say "waiting for delivery confirmation from retailer."

K
Kenyan Jones 2022-04-15

Downloaded the app this morning and everything was working fine, now the app wont open. It is stuck on Brandclub frozen

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Jennifer Osborne 2022-04-11

Not receiving my rewards and the rewards I do have are locked and unable to unlock them. I have sent SEVERAL messages for help, guess they don't have customer support.

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CHRISTINE SELINSKY 2022-04-05

Cannot sync Walmart app, it keeps saying check log in, and I know my log in is correct. Even reset it.

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Patti Ney 2022-03-29

I purchased items that should have unlocked savings but my account didn't sync. What's going on?

B
Beth Rawling 2022-03-28

Site is not tracking activity for the last 3 days. I have submitted 3 surveys each day forthe last 3 days and no record of them.

C
Carla Bercier 2022-03-28

Sites not synching

C
Cindy Palmer 2022-03-17

I can not even get the App to open? Three diamonds just twinkle when I try.

A
Ann Kay 2022-03-16

My connected accounts are not syncing. They last updated two days ago even though I refreshed the page.

Showing 1-36 of 36 reported issues:

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