My Sprint Rewards app not working? crashes or has problems?

My Sprint Rewards Status

Last Updated on 2019-12-17 by Sprint

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Common My Sprint Rewards Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot My Sprint Rewards app on iOS and Android devices. Solve all My Sprint Rewards app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

My Sprint Rewards iPhone Issues and Solutions

My Sprint Rewards iOS app crashes, not working, errors
My Sprint Rewards iOS app network issues
My Sprint Rewards on iOS has black/white screen

My Sprint Rewards Android App Issues and Solutions

My Sprint Rewards has errors/crashing/not working
My Sprint Rewards server network connectivity issues
My Sprint Rewards has black screen

My Sprint Rewards iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever My Sprint Rewards app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix My Sprint Rewards app crashes or not working on Iphone (iOS):

Close and restart the My Sprint Rewards app on iPhone
Update My Sprint Rewards app to the Latest Version for iOS
Uninstall and reinstall My Sprint Rewards iPhone app
Update your iPhone to the latest iOS version

Fix My Sprint Rewards on iPhone unable to connect to server/internet connection issues::

To resolve My Sprint Rewards network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix My Sprint Rewards black/white screen (blank screen) on iPhone:

Follow the My Sprint Rewards iOS app troubleshooting guide Here →

My Sprint Rewards Android App Issues and Solutions

Fix My Sprint Rewards not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent My Sprint Rewards app issues:

Force Stop the My Sprint Rewards App
1. On android, goto "Settings" » click My Sprint Rewards app. » click "Force Stop".

Update My Sprint Rewards to the latest version on PlayStore

Clear My Sprint Rewards App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "My Sprint Rewards app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch My Sprint Rewards.

Fix My Sprint Rewards unable to contact server/ My Sprint Rewards internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click My Sprint Rewards » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got My Sprint Rewards » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch My Sprint Rewards on android.

Solve My Sprint Rewards black/white screens issue on Android:

Follow the My Sprint Rewards android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Sprint, developers of My Sprint Rewards.

About this app

Sprint customers, now you can get special rewards and perks along with access to thousands of discounts from brands you love with the My Sprint Rewards App. Sprint Rewards - Special deals from Sprint, exciting experiences and exclusive perks from our partners. It is our way of saying thanks for being a Sprint customer. Sprint Marketplace - Save with thousands of discounts and cashback rewards on brands you love. * MySprintRewards also features Cashback Rewards, where you can earn 3% - 20% cash back on select purchases.