Certific app not working? crashes or has problems?

Certific Status

Published by Health and Confidence Technologies OU

Certific App enables its users to: 1. Self-administer a medical test at home
via a video service available through the Certific App; 2.

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Common Certific Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Certific app on iOS and Android devices. Solve all Certific app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Certific iPhone Issues and Solutions

Certific iOS app crashes, not working, errors
Certific iOS app network issues
Certific on iOS has black/white screen

Certific Android App Issues and Solutions

Certific has errors/crashing/not working
Certific server network connectivity issues
Certific has black screen

Certific iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Certific app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Certific app crashes or not working on Iphone (iOS):

Close and restart the Certific app on iPhone
Update Certific app to the Latest Version for iOS
Uninstall and reinstall Certific iPhone app
Update your iPhone to the latest iOS version

Fix Certific on iPhone unable to connect to server/internet connection issues::

To resolve Certific network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Certific black/white screen (blank screen) on iPhone:

Follow the Certific iOS app troubleshooting guide Here →

Certific Android App Issues and Solutions

Fix Certific not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Certific app issues:

Force Stop the Certific App
1. On android, goto "Settings" » click Certific app. » click "Force Stop".

Update Certific to the latest version on PlayStore

Clear Certific App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Certific app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Certific.

Fix Certific unable to contact server/ Certific internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Certific » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Certific » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Certific on android.

Solve Certific black/white screens issue on Android:

Follow the Certific android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Health and Confidence Technologies OU, developers of Certific.

100% Contact Match

Developer: Health and Confidence Technologies

E-Mail: [email protected]

Website: Visit Certific Website

About this app

Download their Test Certificates and use them to gain access to air travel, events or other environments where certification of test results is needed. Also, this application provides valuable input for the scientific research CAPACITY-1 that helps build safety and confidence in the society.