RideControl App app not working? crashes or has problems?

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35 User reports:
App has problems
 User reports 35

⚠️ Most reported problems ⚠️
Not working
36.4%

Login
31.8%

Something else
20.5%

Account
9.1%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of RideControl App Problems 🔥

- Failed to update on one attempt

- Requires login even after two months of use

- App does not connect to ebike when trying to use it

📋 9 Reported Issues:

J
John Greening 2023-08-02

I recently bought a Revolt E bike and am getting many issues using the Ride control App. as displayed on a Mate20 Huawei Android phone. 1/ When riding the distance display (miles) records much greater distance than I'm actually travelled. more closely aligned to Kms. on 2 separate occasions it stated recording true mileage travelled but then have way through the journey after a "comfort break" of 3 or 4 mins the display had switched to a much higher recorded distance. The dealer has been unable to resolve the issue even after updating the bike software. 2/ When the phone display is set to show "Speed" this alternates between actual travelling speed and "0" every 1-2 seconds, so sods law prevails and whenever one glances at the phone screen speed is invariably showing zero. 3/ When in ride mode showing travelling route, the map rotates left & right around the bikes location as if one was zig-zagging along the road even when riding in a straight line on a dead straight road. Given the above issues the Ride control app is worse than useless. Unless this can be sorted the bike is going to be returned for a refund, as it's not fit for purpose, & certainly not up to the standard of previous Giant bikes I've had in the past.

A
Arthur 2023-03-07

Navigatie werkt niet meer. de pijl blijft hangen op het evo display. maar veranderd niet ook de meters veranderen niet. daar door weer je niet wanneer je naar links rechtdoor of rechtsaf moet slaan.

C
CQ 2022-10-30

App crashes after 2 seconds. Anybody have another way to calibrate without using the ##%+ crashing app?

H
Haydn Davies 2022-10-30

Since 29 October the App just immediately crashes after about 2 seconds after opening. It’s on IOS and have already tried deleting and reinstalling.

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R
Rich 2022-08-31

Was working at first, now the app simply fires up and in 2 seconds crashes. This happens on all devices. Should I just use one device?

P
Paul Stevenson 2022-08-29

Samsung Galaxy A50 mobile and Liv Amiti E+ ebike recognize each other via Bluetooth and mobile is connected to a wi-fi network. Tried updating RideControl Module using the RideControl App. Keep getting message 'Up date failed. 3-5 Updating RideControl Module. 0%. We have encountered some problems during the upgrade. Please reconnect to retry again or contact your dealer.. Retry.' Have tried an uninstall and reinstall of the App. Still doesn't work. Now forced to take bike to dealer which one should have to do if the App worked properly. Clearly there is a major issue with it.

N
Neil Howells 2022-08-16

Will not load a ride to stats keeps saying : End ride Need a longer activity to upload and analyze.Pleae continue or start over. Discard/ Resume

M
Mindy Lendall 2022-07-15

Haven’t been able to use the app. Signed up . now it just crashes

S
Shaun 2022-07-13

Will not open just crashes!!!

Showing 1-9 of 9 reported issues:

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Common RideControl App Problems & Solutions. Troubleshooting Guide

Table of Contents:

  1. RideControl App iPhone Issues and Solutions

  2. RideControl App Android App Issues and Solutions


  Contact Support

Verified email ✔✔

E-Mail: app-support@giant-hpb.com

Website: 🌍 Visit RideControl App Website

Privacy Policy: https://www.giant-bicycles.com/global/ridecontrol-app-privacy-statement

Developer: GIANT MANUFACTURING CO., LTD.




‼️ Outages Happening Right Now

  • Mar 18, 2025, 03:28 PM

    a user from Le Haillan, France reported problems with RideControl App : Crashes

  • Mar 15, 2025, 10:06 AM

    a user from Muret, France reported problems with RideControl App : Login

  • Mar 12, 2025, 09:35 AM

    a user from Périgueux, France reported problems with RideControl App : Not working

  • Mar 11, 2025, 04:51 AM

    a user from Melbourne, Australia reported problems with RideControl App : Not working

  • Mar 09, 2025, 04:36 PM

    a user from Chalon-sur-Saône, France reported problems with RideControl App : Not working

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