The Giant RideControl app opens up the world of connectivity for your Giant
E-Bike. The app allows you to connect your phone with your E-Bike, giving you
the ability to keep your E-Bike up to date, to customize your motor setting and
use your E-Bike display for navigation. E-Bike custo...
New app needs work
Have 3 ebikes (2 from Liv, and 1 from Giant) The 2 Liv bikes updated without a problem. On the Giant Trance had to hit “retry” a couple of times but it also updated successfully. The app seems really nice but the mileage on all 3 bikes is really messed up, at least double of actual miles(I use a Garmin). And on the Giant it says 0.0 miles since last service, and it has never been serviced. Nice app but too many glitches at this time.
Poor screen layouts
I thought that I would be able to use this app as a bike computer. However the basic numbers (eg speed) are displayed in a small font and not in a high contrast color scheme. You can switch to a screen without the map but the vital stats display in an even tinier font on this screen. Then there is no way to turn off GPS and use the stats (eg speed) from the bike. So you have the option of using the app and using battery sucking gps or not using the app. I was able to update the firmware on my bike and not brick it so thankful for that and I can check bike status and change the sync drive levels. In my opinion useless as a ride computer or ride tracker based on the above two issues.
Version 1.0.0 of app is useless.
I’ve been running previous version of Ride Control to map my rides all summer without any problems and was really excited to use this new version. My iPhone 11 Pro connects to 2020 Transend E+ bike, but says I need to update the bikes firmware to use the app. I’ve attempted to update firmware many, many times, but update fails at 15% every time. Rebooted phone, reinstalled app, removed and reinstalled bike battery, same result.
Think I’ll return the bikes
Giant, are you listening? An electric bike with a poor user interface is not acceptable. It tarnishes the reputation of a good product. I bought a 2020 FastRoad E+ EX Pro and a Thrive E+ EX Pro. The FastRoad is stuck at 4% trying to update firmware to version 3.3. The Thrive will not even connect, complaining of an unrecognized MCU. You have failed at a simple firmware update so I must assume that the rest of the bike’s firmware is equally poor. You should be ashamed.
It works well!
I love the new app, after the old app stopped working, I wondered what happened, but then after a update, they told me to come to this app, and I love it, it really works well, I recommend this app to anyone!
It updated on my bike just fine. Went for a ride everything worked. Got home and it said I need to do another update. Hit update and now my bike won’t even turn on anymore. Charged the battery and reinstalled it and nothing. Now I have to pay the dealer to fix it. Thanks a lot for this crappy new app.
Ive been waiting for this updated app for a while. Excited to see last night that it was available. However updating the firmware fails at 4%. Hopefully an update will fix these issues
Won’t update bike , stops at 4%. Also it runs but doesn’t access bike, but on a ride that my iphone usually goes from 100% to ~75%, with this app it went to 10%, so won’t use it unless all this stuff gets fixed
It only shows speed in Kilometers/ hour. A large part of the world still uses mph.
Firmware update stalls at 15%
Same problem here.... cannot update firmware on either of our two 2019 giant E bikes. The firmware stops installing at 15%. Very frustrating! When are you going to fix this Giant?
Bike won’t update
I was using the old app and it worked fine. New app forces me to update ebike, and update fails every time. Reinstalled app, took out battery 2x and still fails. Fix these bugs, please!!
This is not up to par with the Giant brand. This app would be OK if you came out in 1996 but come on I can’t even see the numbers on the screen. Let’s do the right thing Giant
iPhone 10 / trance e + mtb/ the app recognized the bike but needs to update the ride share module on the bike/ update keeps failing and trowing error... this app is not ready for release
Can’t tune motor
2021 Trance X +1. Ebike Setup page only shows System Check and Bike Details.
UI design terrible again
I use my old iPhone 5s as a bike computer. New design is even worse - digits are so small that you can’t read them while riding, little white digits on dark blue. Icons are too small to switch screen, no swipes. I had to use Wahoo fitness app - interface is great - please look and learn. Only thing that is missing yet in wahoo fitness is battery level. Also for some reason app is not available in my country - Moldova. We have Giant retail stores and E bike models available. To install app I need to cancel Apple Music subscription and change store. Same on android - you need VPN to install app.
Yes. RideControl App is very safe to use. This is based on our NLP (Natural language processing) analysis of over 25 User Reviews sourced from the Appstore and the appstore cumulative rating of 2.0/5 . Justuseapp Safety Score for RideControl App Is 63.3/100.
Yes. RideControl App is a totally legit app. This conclusion was arrived at by running over 25 RideControl App User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for RideControl App Is 63.3/100.
RideControl App works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
By Noel J Whitaker
Jun 08 2021
Downloaded and installed RideControl App 3 times (Samsung s9 and Lafree +2). Blue connect okay but won't work without update. Press update and nothing happens - nothing. Have tried a couple of times with each new install and have tried rebooting phone and bike. I read that Giant was going to replace RideControl App. Is v2 the new App? Doesn't work although it will map a ride in google - independent of any interaction with the bike. Any advice on how to get it to update?
By Denis Bohinec
May 03 2021
tried multi times to update 4.4 ride control, used android phone; then tried android tablet ,both to download update and then upload to bike and I get message successfully updated, restart app ,and I get the message I need to update ride control again, something is not right, tried removing battery from bike also reloaded app to phone ,nothing helps.
Have a giant explore e+(2018)
By Gregory Krywiel
Apr 26 2021
Next update and next stuff up, Giant employ someone who know something about software development. It is shame that I will not recommend such e good bike to anyone because of 4.4 as well as previous update of firmware/software. Giant Trance 2020 owner
By Darren Coombs
Apr 18 2021
I have tried multi times to update 4.4 ride control, used android phone update and then upload to bike and I get message successfully updated, restart app ,and I get the message I need to update ride control ,something is not right, also reloaded app to phone ,nothing helps.
the app will not work without this upgrade.
same issue as William Sutherland is having.
By william sutherland
Apr 18 2021
tried multi times to update 4.4 ride control, used android phone; then tried android tablet ,both to download update and then upload to bike and I get message successfully updated, restart app ,and I get the message I need to update ride control ,something is not right, tried removing battery from bike [a couple of times] also reloaded app to phone ,nothing helps,
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