RideControl App Reviews

RideControl App Reviews

Published by on 2021-09-02

The Giant RideControl app opens up the world of connectivity for your Giant
E-Bike. The app allows you to connect your phone with your E-Bike, giving you
the ability to keep your E-Bike up to date, to customize your motor setting and
use your E-Bike display for navigation. E-Bike custo...

Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue

RideControl App Reviews

  • By

    New app needs work

    Have 3 ebikes (2 from Liv, and 1 from Giant) The 2 Liv bikes updated without a problem. On the Giant Trance had to hit “retry” a couple of times but it also updated successfully. The app seems really nice but the mileage on all 3 bikes is really messed up, at least double of actual miles(I use a Garmin). And on the Giant it says 0.0 miles since last service, and it has never been serviced. Nice app but too many glitches at this time.

  • By

    Poor screen layouts

    I thought that I would be able to use this app as a bike computer. However the basic numbers (eg speed) are displayed in a small font and not in a high contrast color scheme. You can switch to a screen without the map but the vital stats display in an even tinier font on this screen. Then there is no way to turn off GPS and use the stats (eg speed) from the bike. So you have the option of using the app and using battery sucking gps or not using the app. I was able to update the firmware on my bike and not brick it so thankful for that and I can check bike status and change the sync drive levels. In my opinion useless as a ride computer or ride tracker based on the above two issues.

  • By

    Version 1.0.0 of app is useless.

    I’ve been running previous version of Ride Control to map my rides all summer without any problems and was really excited to use this new version. My iPhone 11 Pro connects to 2020 Transend E+ bike, but says I need to update the bikes firmware to use the app. I’ve attempted to update firmware many, many times, but update fails at 15% every time. Rebooted phone, reinstalled app, removed and reinstalled bike battery, same result.

  • By

    Think I’ll return the bikes

    Giant, are you listening? An electric bike with a poor user interface is not acceptable. It tarnishes the reputation of a good product. I bought a 2020 FastRoad E+ EX Pro and a Thrive E+ EX Pro. The FastRoad is stuck at 4% trying to update firmware to version 3.3. The Thrive will not even connect, complaining of an unrecognized MCU. You have failed at a simple firmware update so I must assume that the rest of the bike’s firmware is equally poor. You should be ashamed.

  • By

    It works well!

    I love the new app, after the old app stopped working, I wondered what happened, but then after a update, they told me to come to this app, and I love it, it really works well, I recommend this app to anyone!

  • By

    Please fix

    It updated on my bike just fine. Went for a ride everything worked. Got home and it said I need to do another update. Hit update and now my bike won’t even turn on anymore. Charged the battery and reinstalled it and nothing. Now I have to pay the dealer to fix it. Thanks a lot for this crappy new app.

  • By


    Ive been waiting for this updated app for a while. Excited to see last night that it was available. However updating the firmware fails at 4%. Hopefully an update will fix these issues

  • By


    Won’t update bike , stops at 4%. Also it runs but doesn’t access bike, but on a ride that my iphone usually goes from 100% to ~75%, with this app it went to 10%, so won’t use it unless all this stuff gets fixed

  • By


    It only shows speed in Kilometers/ hour. A large part of the world still uses mph.

  • By

    Firmware update stalls at 15%

    Same problem here.... cannot update firmware on either of our two 2019 giant E bikes. The firmware stops installing at 15%. Very frustrating! When are you going to fix this Giant?

  • By

    Bike won’t update

    I was using the old app and it worked fine. New app forces me to update ebike, and update fails every time. Reinstalled app, took out battery 2x and still fails. Fix these bugs, please!!

  • By

    Poor Execution

    This is not up to par with the Giant brand. This app would be OK if you came out in 1996 but come on I can’t even see the numbers on the screen. Let’s do the right thing Giant

  • By

    Update fail

    iPhone 10 / trance e + mtb/ the app recognized the bike but needs to update the ride share module on the bike/ update keeps failing and trowing error... this app is not ready for release

  • By

    Can’t tune motor

    2021 Trance X +1. Ebike Setup page only shows System Check and Bike Details.

  • By

    UI design terrible again

    I use my old iPhone 5s as a bike computer. New design is even worse - digits are so small that you can’t read them while riding, little white digits on dark blue. Icons are too small to switch screen, no swipes. I had to use Wahoo fitness app - interface is great - please look and learn. Only thing that is missing yet in wahoo fitness is battery level. Also for some reason app is not available in my country - Moldova. We have Giant retail stores and E bike models available. To install app I need to cancel Apple Music subscription and change store. Same on android - you need VPN to install app.

A better way to Contact apps

You can now contact RideControl App customer service directly
via Email using our new site - AppContacter.com

Contact RideControl App directly

Is RideControl App Safe?

Yes. RideControl App is very safe to use. This is based on our NLP (Natural language processing) analysis of over 43 User Reviews sourced from the Appstore and the appstore cumulative rating of 2.1/5 . Justuseapp Safety Score for RideControl App Is 63.3/100.

Is RideControl App Legit?

Yes. RideControl App is a totally legit app. This conclusion was arrived at by running over 43 RideControl App User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for RideControl App Is 63.3/100.

Is RideControl App not working?

RideControl App works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.

Reported Issues: 9 Comments

By John Austin
Aug 15 2021

Giant stance e 2 and Liv embolden will not connect to blue tooth after reinstalling giant ride app

By John
Jul 23 2021

When trying to upgrade firmware on my giant explore e+1 the giant app connects to the controller but then stalls when preparing for upgrade 1 of 3. Just sits with no progress….

By Roland AR Van der Meeren
Jun 21 2021

Just bought the Explorer E+1 PRO and updated. Just now everything fine. Needed 3 updates. First bike, followed by Ridecontrol ONE, followed by EVO. Up to now works fine. May be tricky because each time you have to restart/reconnect.

Although question: can I upload GPX files and how to use it with the app?


By Simon
Jun 17 2021

I have reign pro e+2 an liv e+2 . On liv ,two months ago app worked fine. But then after a month it stoped working. Update fail. On reign doesn't even update. App is no good. FIX IT we payed and you don't deliver what YOU advertised

By Noel J Whitaker
Jun 08 2021

Downloaded and installed RideControl App 3 times (Samsung s9 and Lafree +2). Blue connect okay but won't work without update. Press update and nothing happens - nothing. Have tried a couple of times with each new install and have tried rebooting phone and bike. I read that Giant was going to replace RideControl App. Is v2 the new App? Doesn't work although it will map a ride in google - independent of any interaction with the bike. Any advice on how to get it to update?

By Denis Bohinec
May 03 2021

Same here,
tried multi times to update 4.4 ride control, used android phone; then tried android tablet ,both to download update and then upload to bike and I get message successfully updated, restart app ,and I get the message I need to update ride control again, something is not right, tried removing battery from bike also reloaded app to phone ,nothing helps.
Have a giant explore e+(2018)

By Gregory Krywiel
Apr 26 2021

Next update and next stuff up, Giant employ someone who know something about software development. It is shame that I will not recommend such e good bike to anyone because of 4.4 as well as previous update of firmware/software. Giant Trance 2020 owner

By Darren Coombs
Apr 18 2021

I have tried multi times to update 4.4 ride control, used android phone update and then upload to bike and I get message successfully updated, restart app ,and I get the message I need to update ride control ,something is not right, also reloaded app to phone ,nothing helps.
the app will not work without this upgrade.

same issue as William Sutherland is having.

By william sutherland
Apr 18 2021

tried multi times to update 4.4 ride control, used android phone; then tried android tablet ,both to download update and then upload to bike and I get message successfully updated, restart app ,and I get the message I need to update ride control ,something is not right, tried removing battery from bike [a couple of times] also reloaded app to phone ,nothing helps,

Have a Problem with RideControl App? Report Issue

Leave a comment:

Why should I report an Issue with RideControl App?

  1. Pulling issues faced by users like you is a good way to draw attention of RideControl App to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a RideControl App customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using RideControl App.

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