Contact RideControl App Support
Company Name: Giant Manufacturing Co., LTD.
About: Victory Giant Technology manufactures electronic products.
Headquarters: Huizhou, Guangdong, China.
RideControl App Customer Service 👿🤬😡😠💢😤
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The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
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Read 5 Customer Service Reviews 😭😔💔
I have tried to register as a new account user and it will not let me register have tried for nearly half an hour why cant i register and create a new account the e bike cost enough money and with all the features Gaint advertised that comes with the bike well it makes me wonder when i cant even register on your RideControl App not real happy i hope the problem is resolved soon
Gets stuck on...... Preparing update 1-3 Update Bluetooth Module Screen stuck for over an hour nothing happening??????
Useless if you forget the password on the top of the mountain
by Laszlo75023
I would give zero stars if it would be possible. Remember, this is a MOUNTAIN bike. I am on the top of the mountain and want to check the exact charge of the battery to make sure I can reach home. After using it for two months without the need to log in, suddenly, the app asks for my email address and password. There is no cell phone coverage. The controller does not have an LCD display, so I have to use this app. My password does not work. The app is useless if you cannot log in. Why do I need to log into the app if anyone can connect to my bike standing in the vicinity using the Giant app with their account. The security should be on the bike, not on the app. It is not fair to restrict MY access to MY bike, just because you are collecting email addresses.
App will not install
by Rusrob0519
I just bought a Giant FastRoad E+ EX Pro. It was what I was looking for in an e bike. However, when I try using the app, it acts like it is connecting and connects, but immediately disconnects. I have tried all the suggestions in the support section in the app. It keeps saying “Update failed, unknown mcu version” and disconnects the app. I even tried to install it through the Bluetooth on my iPhone, and does not show up as a device. The bike works great. It would be nice if the app did also. I have read a lot of the other reviews, and can see the same frustration when trying to use the app. Also, it would be nice to know what “mcu” means.
Latest update bricked my bike
by Roostmonger
The latest “update” sent my very expensive e-bike back to the Stone Age. I connected the app to the bike as I’d done previously many times and it asked for me to update the bike in order to connect. A few minutes later and a few blinking lights on my bikes controller and it was dead. Update failed is what the app told me. The bike shows no sign of life. It currently sits at the bike shop while they negotiate with Giant. Thousands upon thousands of dollars sitting in the shop being completely useless because of an “update”. Thanks for that!
Have a Problem with RideControl App? Report Issue
Why should I report an Issue with RideControl App?
- Pulling issues faced by users like you is a good way to draw attention of RideControl App to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a RideControl App customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using RideControl App.
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