Are you having issues? Select the issue you are having below and provide feedback to CA Lottery Official App.
- Time consuming and confusing.
- Requires players to put the name of the game to the ticket.
- Detailing information is at the top like a spreadsheet.
- Difficult to win 2nd Chance prizes.
I just replaced my iPhone 8+ with a iPhone 15 Pro Max. when I attempt to scan any ticket or scratcher it is out of focus enough to NOT be able to scan it. If I look at the barcode on the ticket and scratchers through the camera without using the app, it is crystal clear. Any ideas?
Every time I use the App says sorry error. What should I do to fix it?
Unable to download app on Apple iPhone 13 pro
iphone 14 pro max. Will not check tickets or use 2nd chance. Called Lottery help. Lady that answered said I needed to look at fix on Google. Fairly lousy customer service as since there seems to be on going problem
I am unable to scan the lottery ticket using iPhone 14 Pro. The CHECK-A-TICKET feature doesn't seem to capture the QR code.
Same here, I Phone 14 pro max, ticket checker won’t work..probably the phone. I don’t find it to be any better than my old phone. Pictures may be a little better but that’s it.
I have a new iphone 14 pro. The app does not scan lottery tickets (either second chance or draws). Please advise. None of the online solutions help. Apple says to contact you.
Says no internet connection
Have a new Iphone 14Pro and am now unable to scan tickets to check for potential winning numbers and cannot scan for second chance games. This seems to be a chronic problem from the comments above. I have removed the app from my phone and downloaded the app again on multiple occasions. Have also checked to be sure the setting allows for access to the camera. All appears to be in order with the camera. Is there a "fix" for this problem? At this point, I'm very frustrated!!
Impossible to scan accurately with iPhone 14 pro. App does not wraparound ticket. QR code. Each scan generates errors, making the check a ticket app useless! Please pursue fixing this issue as it will affect my purchasing any future lotto tickets!
Lottery app will not scan tickets on my iPhone 14 Pro. Please advise!!
Check-a-ticket doesn’t work on iPhone 14 Pro. When I get close enough to scan, the image is out of focus. Backing off the image is too small. Need an option to use zoom, so I can enlarge the image when far enough away to focus.
The "Check-a-ticket" is not working with my new iPhone 14 Pro Max. It does not read the scan code correctly or not at all. it constantly reports invalid ticket number. It generally puts the brackets on a small part of the code and jumps around like crazy while it tries.
When scanning second chance tickets, I get an error after scanning just 1 or two tickets saying they can’t read it, then it logs me out. I log back in and it still won’t scan the ticket without an error. A couple of hours later it works fine.
I have had problems with trying to scan my 2nd chance tickets or any tickets at all on several of my phone's and actually I'm quite frustrated with the situation I'm not sure what I'm doing wrong but downloaded it from Play store and it logged in and attempted to scan the ticket and nothing happened I have looked online to try to find any solutions but have not found any.
When checking a ticket with the camera, the following message appears; No internet connection. Make sure your device is connected to a wi-fi or mobile network and try again.
Never scan a tucket without gettibg an error code
Complete guide to troubleshoot CA Lottery Official App app on iOS and Android devices. Solve all CA Lottery Official App app problems, errors, connection issues, installation problems and crashes.
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Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at California Lottery, developers of CA Lottery Official App.
E-Mail: customerservice@calottery.com
Website: 🌍 Visit CA Lottery Official App Website
Privacy Policy: https://www.calottery.com/privacy-policy
Developer: CA Lottery
Download CALotteryOfficialApp today to personalize your experience by choosing your favorite ways to play! • See If You’re A Winner - Check-A-Ticket allows you to see if you won Powerball, Mega Millions, SuperLotto Plus, Fantasy 5, Hot Spot and all Daily games! • Never Miss A Game - Stay in the loop when jackpots are high and new Scratchers are out! • Customized Push Notifications – Be the first to know with jackpot and draw games notifications straight to your mobile device. • Winning Numbers - Get customized notifications of current jackpot and draw game results. • 2nd Chance Drawings – Find special promotions, enter non-winning Scratchers, SuperLotto Plus, and Fantasy 5 tickets into bonus draws, and track your submissions. • Find Where To Play – Use the interactive map of retailers to plan your purchase, including Lucky Retailers and Hot Spot play locations near you. • Find Prize Claim Information including hours, locations and prize claiming options. • All Things Lottery - Opt-in for the latest news, product updates, and 2nd Chance promotions. Although every effort is made to ensure the accuracy of the winning number information in the California Lottery Official App, mistakes can occur. The California Lottery provides supplemental funding for California public schools. Please play responsibly. Welcome to the California Lottery Official App, where you can follow the Lottery in the palm of your hand - anytime, anywhere. In the event of any discrepancies, California state law and California Lottery regulations prevail. Please be sure to refresh your screen and look for the draw date when viewing winning numbers. You must 18 or older to purchase, play or claim. Complete game information and prize claiming instructions are available at and all California Lottery Retailers.